HomeMy WebLinkAboutCLD-001-15 Clarington
Clerk's
Report
If this information is required in an alternate accessible format, please contact the Municipal
Clerk at 905-623-3379 ext. 2102.
Report To: General Purpose and Administration Committee
Date of Meeting: January 5, 2015
Report Number: CLD-001-15 Resolution Number: G)P °
File Number: By-law Number:
Report Subject: Multi-Year Accessibility Plan Status Report
Recommendations:
1. That Report CLD-001-15 be received for information.
Municipality of Clarington
Report CLD-001-15 Page 2
Report Overview
This report provides a status update of the tasks included in the Municipality of
Clarington's 2013-2017 Multi-Year Accessibility Plan.
1 . Background
In accordance with the Accessibility for Ontarians with Disabilities Act(AODA),
municipalities are required to establish, implement, maintain and document a
multi-year accessibility plan, which outlines the organization's strategy to prevent
and remove barriers and meet its requirements under the Integrated Standards
Regulation.
Clarington's Multi-Year Accessibility Plan was established in 2013 (Attachment
1). The AODA requires that organizations review the plan once a year.
2. Review
The Multi-Year Accessibility Plan has been reviewed by Staff (Attachment 2) and
posted on the municipality's website, www.clarington.net. It highlights activities
in 2014 and sets out a timeline for completing future tasks.
Although much was accomplished in 2014, it was not without its challenges. The
Municipal Clerk is Clarington's Accessibility Coordinator. As such, most of the
tasks are initiated and/or guided by the Clerk's Department. The Clerk's
Department went through multiple staffing changes while preparing for the
municipal elections. In addition, we responded to an Accessibility Directorate of
Ontario (ADO) accessibility audit in August and as a result, we were issued with
a compliance order, with a November 28, 2014 compliance deadline:
• ensure that all employees, volunteers, etc. were trained in the Integrated
Accessibility Regulations Standards and the Human Rights Code
legislation
• ensure that several new policies were implement
With the assistance of all employees, we were able to pass the compliance
order. However, this has been a wake up call that the ADO takes compliance
very seriously. The Clerk's Department will be striving to meet the deadlines
outlined in the attached plan and update and looks forward to receiving Council's
support regarding accessibility initiatives in 2015.
3. Concurrence
Not Applicable. NOTE: Once the new Clarington Accessibility Advisory
Committee is appointed, the item will be placed on their meeting agenda.
Municipality of Clarington
Report CLD-001-15 Page 3
4. Conclusion
It is respectfully recommended that the status update be received for information.
5. Strategic Plan Application
Not applicable.
Submitted by: �' Reviewed by:
An reentree Franklin Wu,
Municipal Clerk Chief Administrative Officer
Staff Contact: June Gallagher, Deputy Clerk, 905-623-3379 ext. 2103 or
jgallagher @clarington.net
Attachments:
Attachment 1 — Clarington's Multi-Year Accessibility Plan 2013-2017
Attachment 2 — Status Update to the Multi-Year Accessibility Plan, December, 2014
There are no interested parties to be notified of Council's decision.
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ATTACHNIE !T# TO
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Leading the Way
2013-2017 Multi-Year
Accessibility Plan
In Accordance With The
Accessibility For Ontarians
With Disabilities Act
DECEMBER 2013
Alternative formats available upon request.
INTRODUCTION
The Accessibility for Ontarians with Disabilities Act, 2005
(AODA) received Royal Assent on June 13, 2005. This
legislation builds on the Ontarians with Disabilities Act, 2001,
in ensuring a fully accessible Province of Ontario by 2025.
The AODA includes accessibility standards addressing
customer service, transportation, accessible information and
communications, accessible built environment and
employment accessibility. The first of the standards to be
legislated was the Customer Service Standard which came
into effect January 1 , 2008 and municipalities and other
designated public sector organizations had to comply with
the regulation by January 1 , 2010.
The Integrated Accessibility Standard has combined the
areas of information and communication, transportation and
employment. These standards apply to the Government of
Ontario, the Legislative Assembly, every designated public
sector organization and every person or organization that
provides goods, services and facilities to the public or other
third parties and that has at least one employee in Ontario.
Clarington Multi-Year Accessibility Plan Page 2
The standard specifies various timelines for the
requirements to be met and addresses such items as the
provision of accessible formats and communication supports
for persons with disabilities, providing accessibility for people
with disabilities during their employment life cycle and easy
access to transportation services.
THE ACCESSIBILITY ADVISORY COMMITTEE
The legislation requires that municipalities appoint an
Accessibility Advisory Committee (AAC). The Municipality of
Clarington's AAC, in accordance with legislation, consists of
a majority of members with disabilities, who work alongside
staff to develop and facilitate strategies toward a barrier-free
Clarington for citizens with disabilities.
AAC Past Activities
In accordance with the AODA, the Municipality adopted the
Accessibility Policy which addresses the accessibility
requirements related to customer service (ie, accessible
formats, notice of temporary disruptions, use of service
animals and support persons, feedback process and
Clarington Multi-Year Accessibility Plan Page 3
assistive devices), Information and Communication Support
(ie, Communication, accessible websites and web content,
emergency procedures, HR policies and supports,
accessible formats) and transportation standards.
The Accessibility Committee continues to focus ongoing
efforts in educating the public of accessibility issues within
the community. Efforts to do so included the participation at
Maplefest in downtown Bowmanville in early May to
disseminate information related to accessibility issues and
the committee as well as information published in the Wilmot
Creek newsletter to advise the residents of that community
of the existence of the committee and ways in which we can
assist with identification and elimination of barriers.
Concerns with respect to accessibility in public buildings are
being investigated and addressed by the Committee, when
brought forward by members of the public and members of
the Committee. Recommendations are being made to the
owners of the buildings for implementation. In addition,
improvements in accessible features are being recognized
by the Committee by way of congratulatory letter.
Clarington Multi-Year Accessibility Plan Page 4
The Committee continues to work closely with counterparts
throughout the Region of Durham. The Committee Chair
participated in an Emergency Evacuation Exercise which
was undertaken in Clarington and members of the
Committee attended the annual Regional Forum where
representation from all eight municipalities was present.
A presentation was received from the Bowmanville Creek
Anglers Association who was enthusiastic about erecting an
accessible fishing platform on the Bowmanville Creek. In
response to the presentation, the Committee provided
funding for the project and also nominated the Association
for an Accessibility Award through Durham Region. At the
EmployABILITY Awards and Gala, the Committee was
pleased to learn that the Association was the recipient of the
award.
Issues with respect to accessibility in all facilities, public and
private, continue to be of paramount concern to the
Committee and the members will continue to address issues
as they become known to them.
Clarington Multi-Year Accessibility Plan Page 5
Municipal staff continue to keep accessibility at the forefront
when reviewing and/or implementing policies and when
developing projects. The Emergency and Fire Services
Department, together with the Ontario Fire Marshal and
Grandview Children's Centre, has recently launched a new
program called "Think Ahead". The program encourages
Grandview clients to request a home visit from the fire
services to educate the family in fire safety, fire prevention,
emergency planning and escape planning. In so doing, the
department becomes familiar with the family's challenges
and the child's characteristics.
The Treasury Department has undertaken a renovation of
their Tax customer service area to address accessibility
issues for the public and employees. This construction
commenced in December and is anticipated to be complete
in early 2014.
In conjunction with the Human Resources Department,
information was distributed to all employees regarding
individual Employee Workplace Emergency Response Plans
and responses received were followed up on.
Clarington Multi-Year Accessibility Plan Page 6
In order to address training requirements of the AODA, a
team of trainers completed "Train the Trainer" workshops
regarding the Integrated Accessibility Standards Regulation.
This team will be implementing and facilitating training
sessions for staff, volunteers and suppliers of the
Municipality.
A working group representing all departments of the
Municipality is commencing work on making all municipal
documents accessible. This is a large project which will be
ongoing throughout 2014.
Clarington Multi-Year Accessibility Plan Page 7
Multi-Year Accessibility Plan
Municipality of Clarington
Legislated
Our Proposed Completion Date for
General Deliverables Implementation Date Public
Date Sector
(January)
Policies & Procedures 2013 2013
Create Policies with Statement of Organizational 2013 2013
Commitment in written form
Approval and Sign off 2013 2013
Make available to the Public 2013 2013
Available in Alternative Formats - upon request 2013 2013
Accessibility Plan - Multi Year 2013 2013
Develop Accessibility Plan 2013 2013
Accessibility Plans- Post to web 2013 2013
Prepare an Annual Status Report and post 2013 2013
Review every 5 years
Provide in alternative format 2013 2013
Procuring or Acquiring Goods or Services - 2013 2013
develop procedure for this
If not practicable, provide an explanation. Create 2013
template.
Accessibility Self Service Kiosk - have regard for 2013 2013
Training -All employees &volunteers, policy
developers, those providing goods or services on
behalf of organization regarding IRS and Human 2014
Rights Code
Decide on training delivery
Create schedule for current staff and new staff
Training completed
Clarington Multi-Year Accessibility Plan Page 8
Legislated
Our Proposed Date of Date for
Information & Communications Date for Completion Public
Implementation Sector
(January)
Emergency Procedure Plans or Public Safety 2012 2012
Information - inventory and make accessible
Feedback- is feedback system accessible upon 2014
request
Accessible formats and communication supports
upon request (timely manner, no cost charged to 2015
other persons)
Create inventory of current documents
Create document renewal plan
Create Strategic Communication Plan -create
processes for flow of documents, who creates
source documents, who ensures pdfs are
accessible, who checks for accessibility before
posting to website, decide on corporate wide fonts,
staff training on accessible document creation,
analysis of website content and new content
Website New Internet WCAG 2.0 Level AA (other 2014
then closed caption Live pre-recorded audio)
All internet websites and web content WCAG 2.0
Level AA 2021
Clarington Multi-Year Accessibility Plan Page 9
Legislated
Our Proposed Date of Date for
Employment Date for Completion Public
Implementation Sector
(January)
HR Staff to develop deliverables and processes
for below
Workplace Emergency Response - process 2012 2012
Recruitment- notify employees and public
regarding availability of accommodation
Notify applicant- availability of accommodation 2014
upon request for assessments or selection process
Inform employees of policies regarding job 2014
accommodations
Accessible formats and communication
supports available to perform job 2014
Have a Documented Individual Accessibility Plan 2014
Have a Return to Work Process 2014
Performance Management takes into account 2014
accessibility needs
Career Development and Advancement Process 2014
takes into account accessibility needs
Redeployment process takes into account 2014
,accessibility needs
Clarington Multi-Year Accessibility Plan Page 10
Legislated
Our Proposed Date of Date for
Public Spaces Date for Completion Public
Implementation Sector
(January)
Incorporate the Design of Public Spaces on newly
developed or redeveloped recreational trails and
beach access routes, outdoor public use eating 2016
areas, outdoor play spaces, exterior paths of travel,
accessible parking and service related elements
If developing Recreational Trails, Outdoor Play
Spaces, Exterior Paths of Travel, Rest Areas, or On- 2016
Street Parking, consult with public, persons with
disabilities and municipal AAC if there is one
Provide maintenance and restoration of public 2016
spaces
Develop procedures for preventative and 2016
emergency maintenance of accessible elements in
Develop procedures for dealing with temporary 2016
disruptions when accessible elements under public,
Report every three years as of December 31, 2013 2016
Clarington Multi-Year Accessibility Plan Page 11
Communication of the Plan
This plan will be available on the Municipality's website and
at the Municipal Administrative Centre. Every attempt will be
made to have it available to those with disabilities.
Questions related to this Plan should be directed to:
Municipal Clerk
Municipality of Clarington
40 Temperance Street
Bowmanvi Ile, Ontario L1 C 3A6
Telephone: (905) 623-3379
E-Mail: clerksa-clarington.net
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Leading the Way
Status Report — December, 2014
2013-2017 Multi-Year
Accessibilit y Plan
In Accordance with the
Accessibility For Ontarians
With Disabilities Act
This document is available in alternative formats upon request.
2014 Status Update to
CladnCtOH 2013-2017 Multi-Year Accessibility Plan
Leading the Way
Table of Contents
ContactInformation .........................................................................................................3
Introduction......................................................................................................................4
Obligations.......................................................................................................................4
Accomplishmentsin 2014................................................................................................5
GeneralRequirements.................................................................................................5
Accessible Customer Service Standard.......................................................................8
Information & Communications Standard.....................................................................9
EmploymentStandard..................................................................................................9
Goalsfor 2015...............................................................................................................11
GeneralRequirements...............................................................................................11
Information & Communications Standard...................................................................12
EmploymentStandard................................................................................................13
Design of Public Spaces Standard.............................................................................13
Page 2 of 13
• 2014 Status Update to
Clarinaon 2013-2017 Multi-Year Accessibility Plan
Leading the Way
Contact Information
Municipality:
Corporation of the Municipality of Clarington
Address:
40 Temperance St.
Bowmanville, ON L1C 3A6
Website:
www.clarington.net
Key Contact(s):
Anne Greentree, Municipal Clerk. B.A., CMO
905-623-3379 ext. 2102
agreentree(a-)-clarington.net
Page 3 of 13
2014 Status Update to
Clarinaton 2013-2017 Multi-Year Accessibility Plan
Leading the Way
Introduction
This update to the Clarington Multi-Year Accessibility Plan outlines the commitment that
the Municipality of Clarington has made to create an accessible organization by
identifying, removing, and preventing barriers for people with disabilities.
This document provides an update on accomplishments achieved and also adds
information on upcoming plans.
This plan will be posted on the Municipality of Clarington's website, www.clarington.net,
and shall be made available in alternative formats upon request.
Obligations
Ontarians with Disabilities Act, 2001 (ODA)
The ODA was passed into law "to improve opportunities for persons with disabilities and
to provide for their full involvement in the identification, prevention and removal of
barriers to their full participation in the life of the Province."
The ODA requires municipalities to prepare annual accessibility plans and to consult
with an Accessibility Advisory Committee on the contents of the plan. The purpose of
the plan is to identify, remove, and prevent barriers to accessibility in each municipality's
by-laws, policies, practices, and services. The accessibility plan must be made
available to the public, and in alternative formats, upon request.
Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
The AODA includes accessibility standards addressing customer service,
transportation, accessible information and communications, accessible built
environment and employment accessibility.
Page 4 of 13
2014 Status Update to
Cladnaton 2013-2017 Multi-Year Accessibility Plan
Leading the Way
Accomplishments in 2014
Summary
General Deliverables Legislated
Date
Training - All employees & volunteers, policy developers,
those providing goods or services on behalf of organization 2014
regarding IRS and Human Rights Code
Decide on training delivery
Create schedule for current staff and new staff
Training completed
Information & Communications Legislated
Date
Feedback - is feedback system accessible upon request 2014
Website New Internet WCAG 2.0 Level AA (other then
closed caption Live pre-recorded audio). (Currently under 2014
reconstruction, to be completed in 2015.)
Employment Legislated
Date
Recruitment - notify employees and public regarding 2014
availability of accommodation
Notify successful applicant - availability of
accommodation upon request for assessments or selection 2014
process
Inform employees of policies regarding job 2014
accommodations
Accessible formats and communication supports 2014
available to perform job
Have a Documented Individual Accessibility Plan 2014
Have a Return to Work Process (E-31) 2014
Performance Management takes into account 2014
accessibility needs
Career Development and Advancement Process takes 2014
into account accessibility needs
Redeployment process takes into account accessibility 2014
needs
Page 5 of 13
2014 Status Update to
Clarinaton 2013-2017 Multi-Year Accessibility Plan
Leading the Way
Details
General Requirements
Accessibility Advisory Committee:
The Clarington Accessibility Advisory Committee (CAAC) has provided input and advice
to Council on a broad range of matters in 2014, including but not limited to:
• Workplace Scent-Free Policy
• GO Bus Access
• Multi-Year Accessibility Plan
• Reviewed proposals from various organizations which have a view to
improving accessibility in several aspects of life, with a particular focus
on sports
• Reviewed the Accessible Election Policies and Procedures
• Reviewed the proposed expansion of the Courtice Library
On an ongoing basis, CAAC participates in the Regional Accessibility Advisory
Committee Chairs Group; provides an information card regarding CAAC to all
recreational facilities; and advocates for increased awareness of accessibility.
A sub-committee of the CAAC reviewed and provided comments on ten site plan
applications during 2014. As well, in 2014 the role of this sub-committee was expanded
to include a review and comment process for any municipal park or open space design
or re-design work.
Policies and Procedures:
The Clerk's Department's Staff Training and Orientation Policy (H12-001) was updated
to ensure that training of the all new employees, volunteers, etc., will be undertaken as
part of their orientation. Training will include:
• Accessible Customer Service Training
• Human Rights Code as it pertains to accessibility
• Integrated Accessibility Standards Regulation Policy Training
The Municipality of Clarington is committed to ensuring that persons with disabilities
have an opportunity to fully participate in the Municipal Elections with dignity and in a
manner consistent with all Clarington electors. The Clerk's Department's Accessible
Election Policies and Procedures (C07-011) was updated to reflect this commitment. A
variety of voting assistive devices were available for electors to use at the Advance
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2014 Status Update to
Clatinaton 2013-2017 Multi-Year Accessibility Plan
Leading the Way
Voting opportunities and on Voting Day, including Magnifying sheets, Variety of marking
tools, Audio/tactile voting assistive tool, large ballot images, etc. Special Mail-in Ballot
opportunities were provided to those with a physical incapacity. Proxy voting was
available to all eligible electors. Voting assistance, either by an election official or
another qualified elector, was available.
The Municipality of Clarington established the Corporate Policy,
"Accessibility/Accommodation" (A15) which sets out the requirements of Ontario
Regulation 191/11 — Integrated Accessibility Standards, Part 3 (Employment).
The Municipality of Clarington expanded its existing "Fragrance Free Policy for
Recreational Facilities" to apply to all municipal facilities.
Accessibility Plan — Multi-Year:
Clarington's Multi-year accessibility plan was developed in consultation with the
Clarington Accessibility Advisory Committee and passed by Clarington's Council on
April 7, 2014. The accessibility plan is available on Clarington's website.
Procuring or Acquiring Goods or Services:
Clarington's Request for Proposal documents now include weighted evaluation criteria
taking accessibility into consideration. Changes were made to the purchasing
procedure manual giving consideration to accessibility design, criteria or features when
procuring. Tender documents are now being issued in a more accessible font and now
include a contractor AODA Compliance Sign-off sheet.
Training:
In-person training, specific to procurement, was undertaken by all employees in the
Purchasing Department.
In accordance with the requirements under the Accessibility for Ontarians with
Disabilities Act, 2005 and Regulation 191/11, all Clarington staff, volunteers, people
who participate in developing Clarington's policies, and all other people who provide
goods, services or facilities on behalf of our organization, were trained on the
requirements of the accessibility standards referred to in the Regulation and on the
Human Rights Code as it pertains to persons with disabilities. The training was offered
electronically, and for those who did not have access to the internet, they completed
their training through the use of a workbook.
Department Heads and managers were provided with in-person training.
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2014 Status Update to
Clarinaton 2013-2017 Multi-Year Accessibility Plan
Leading the way
As of December 20, 2014, 819 persons have completed training, including employees,
Members of Council, crossing guards, Animal Services volunteers, and Clarington Older
Adult Association vendors.
The intent of the training was to provide an understanding of the requirements of the
regulation as they relate to their duties and of the Ontario Human Rights Code as it
relates to people with disabilities. Specific items covered in the training include:
• Background on the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
• Disability types
• Barriers to accessibility
• The five standards under the AODA
• Specific requirements of the Integrated Accessibility Standards Regulation
(IASR):
o Policy and plan
o Procurement and self service kiosks
o Training requirements
o Information and Communication standard
o Employment Standard
o Transportation Standard (as applicable)
o Design of Public Spaces Standard
• Human Rights Code as it pertains to people with disabilities
• Discussion on how this applies to individual employees
• Where to get more information on organizational commitment and on the
legislation
Accessible Customer Service Standard
Since adopting the Customer Service Standards Policy in 2009 (Policy F6), the
Municipality of Clarington has continued its commitment to providing exceptional and
accessible service for its customers. Goods and services are provided in a manner that
respects the dignity and independence of all customers. The provision of services to
persons with disabilities are integrated wherever possible. Persons with disabilities are
given an opportunity equal to that given to others, to obtain, use or benefit from the
goods and services provided by and on behalf of the Municipality of Clarington.
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2014 Status Update to
Cladn,2tOH 2013-2017 Multi-Year Accessibility Plan
Leading the Way
Information & Communications Standard
General:
We made strides into ensuring that all information has a note indicating that alternative
formats are available. This includes each webpage on our website.
Training:
All Administrative Assistants were provided in-person training regarding accessible
documents. This was provided with the view that the Administrative Assistants would
be able to provide support to all those in their respective departments.
The following support documents, for making accessible documents, were created and
provided to those during training:
• Clarington Accessible Documents Tip Sheet
• Accessible Websites
• Alternative Formats
• Checking for Accessibility
• Defining Accessibility
• Presentations
• Shortcuts
• Spreadsheets
Employment Standard
Updated the Corporate Policy "Early and Safe Return to Work" (H31) to ensure that it
complied with the Employment Standard.
Advertisements and website advertising vacancies now include a notification regarding
the availability of accommodation. All employment letters advise of accommodation
opportunities. All employees are informed of policies regarding job accommodations.
Durham Region Transit (DRT) Specialized Service Appeals
Beginning in the last quarter of 2014, as accessibility coordinator for the Municipality,
along with the other coordinators within Durham Region, began serving on the Appeal
Panel for the DRT Specialized Service Appeals. This appeal process serves for an
appeal panel to hear and make recommendations on appeal applications from
individuals requesting review of a decision made by DRT Specialized Services
establishing them as ineligible to receive specialized transit services. The appeal
process is intended to ensure that applications are dealt with in a fair and independent
manner, and decisions are made in accordance with established criteria. The appeal
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2014 Status Update to
C]aF!n,2tOH 2013-2017 Multi-Year Accessibility Plan
Leading the Way
panel, appointed by DIRT but operating independently, has the final authority on
decisions regarding eligibility for specialized transit services provided by DIRT.
The Eligibility Appeal Process complies with the Accessibility for Ontarians with
Disabilities Act (AODA), adhering to the process and timeframes established within the
AODA and its regulations, specifically with respect to eligibility appeals. The primary
responsibility of the Eligibility Appeal Process is to ensure the appropriate matching of
transit service delivery options with the nature of the disability, for those individuals who
have appealed the decision of DIRT Specialized Services. The appeal panel in hearing
appeals bases its decision upon either new information provided by the appellant and/or
a claim of misinterpretation of previously submitted information. Appeals based solely
on compassionate grounds shall not be considered.
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2014 Status Update to
Cladnaton 2013-2017 Multi-Year Accessibility Plan
Leading the Way
Goals for 2015
General Requirements
Clarington Accessibility Advisory Committee:
The Committee plans to:
• Review their Goals and Objectives for the Term, early in 2015
• Create a Site Plan Review Guideline document, to be given to applicants prior to
submission of a site plan application
• Create guidelines for members to follow when reviewing site plan applications,
i.e. "Things to look for"
• Physical inspection/review of municipal facilities
• Ask Department Heads to make presentations to the Committee in order to gain
a greater understanding of each department
• Have a greater involvement in the ongoing goal of making documents and
information more accessible
• Consider hosting an accessible challenge
Training:
Training for new employees, volunteers, etc., will be undertaken as part of their
orientation, in accordance with the Clerk's Department's Staff Training and Orientation
Policy (H12-001).
Continue to ensure that all new contractors and companies are trained.
Provide members of Clarington's advisory boards and committees with training on
Accessible Customer Service Training; Human Rights Code as it pertains to
accessibility; Integrated Accessibility Standards Regulation Policy Training; and Making
Documents Accessible.
Purchasing By-law:
By March 31, 2015, complete review of Purchasing By-law to include a section on
Accessibility for Ontarians with Disabilities Act as well as incorporating accessibility
criteria and features when acquiring goods, services or facilities.
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2014 Status Update to
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Information & Communications Standard
General:
Continue to add information to our communications indicating that alternative formats
are available.
The Clarington website is currently under "reconstruction" and we expect that it will be
WCAG Level AA compliant by the third quarter of 2015.
Accessible Documents:
Continue to ensure that all documentation uploaded to the Municipality's website and
Intranet is in an accessible format, from 2012 and no later than January 1, 2021.
Council.
Create a Strategic Communication Plan which will describe the processes for the flow of
documents, establish standards and templates, continuous training on accessible
document creation, and analysis of website content. The development of the Plan will
include an undertaking of an inventory of documents currently forming part of our public
document repository and developing a go-forward approach for facilitating easy and
readily available access.
Emergency Procedure Plans:
Conduct a review of the emergency procedures, plans and public safety information.
Feedback:
Appendix E of Clarington's Corporate Policy, F6 (Accessibility), contains the policy and
procedures for customer feedback as it relates to the municipality's provision of all
goods and services. The Municipality of Clarington plans to promote the availability of
this feedback process in the coming year.
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2014 Status Update to
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Employment Standard
Establish an Individual Accessibility Plan and ensure that:
• performance management process
• career development/advancement process
• Redeployment process
take accessibility needs into account.
Design of Public Spaces Standard
In preparation for the requirements of 2016, the Municipality of Clarington will consult
with the public and people with disabilities to meet specific technical requirements when
building any new or making any significant changes to:
• recreational trails/beach access routes
• outdoor public eating areas
• outdoor play spaces
• outdoor paths of travel (sidewalks, ramps, stairs, curbs, pedestrian signals)
• accessible parking
• or service-related elements (such as service counters, fixed queuing lines and
waiting areas)
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