The URL can be used to link to this page

Home My WebLink AboutESD-006-14 Clarftwn REPORT EMERGENCY AND FIRE SERVICES DEPARTMENT Meeting: GENERAL PURPOSE AND ADMINISTRATION COMMITTEE Date: May 26, 2014 Resolution#: °35 w'51 By-law#: Report#: ESD-006-14 File#: Subject: ALARM PROCESSING AND TURNOUT TIMES RECOMMENDATIONS: It is respectfully recommended that the General Purpose and Administration Committee recommend to Council the following: 1. THAT Report ESD-006-14 be received. Submitted by: Reviewed by: .` � -� fiord Weir, Franklin Wu, Director of Emergency Chief Administrative Officer Services ` GW/mb CORPORATION OF THE MUNICIPALITY OF CLARINGTON 40 TEMPERANCE STREET, BOWMANVILLE, ONTARIO L1C 3A6 T 905-623-3379 REPORT NO.: ESD-006-14 PAGE 2 1. BACKGROUND 1.1 Council Resolution C-155-14 requires the Director of Emergency & Fire Services report back to Council on extended dispatch times, full-time turnout times, and strategies to address the tiered response and how to implement more volunteer fire fighters to avoid overtime cost. This report will address extended dispatch times (alarm processing time), full-time turnout times (turnout time). 1.2 National Fire Protection Association (NFPA) 1221 (2013 edition): Standard for the Installation, Maintenance and use of Emergency Services Communications Systems provides standard operating procedures. They include: • 80 % of emergency alarm processing shall be completed within 60 seconds • 95% of alarm processing shall be completed with 106 seconds • Emergency alarm processing for the following call types shall be completed with 90 seconds 90% of the time and within 120 seconds 99% of the time • Calls requiring emergency medical dispatch questioning and pre-arrival medical instructions • Calls requiring language translation • Calls requiring the use of a teletypewriter/telecommunication device for the deaf (TTY/TDD) device or audio/video relay service • Calls of criminal activity that require information vital to emergency responder safety prior to dispatching units • Hazardous material incidents • Technical rescue 1.3 NFPA 1710: Standard for the Organization and Deployment of Fire Suppression Operations, Emergency Medical Operations and Special Operations to the Public by Career Fire Departments provides standard for the organization of fire crews. They include: • 80 seconds turnout time for fire and special operations response • 60 seconds turnout time for EMS response 0 90% achievement for each turnout time REPORT NO.: ES®-006-14 PAGE 3 2. COMMENTS 2.1 NFPA 1710 references three time segments from NFPA 1221 —the alarm transfer time, the alarm answering time, and the alarm processing time. • The alarm transfer time is the time interval from the receipt of the emergency alarm at the public service answering point (PSAP) (for example, a 911 call centre maintained by a police agency) until the alarm is first received at the fire department communication centre • The alarm answer time is the time interval that begins when the alarm is received at the communication centre and ends when the alarm is acknowledged at the communication centre (for example, PSAP transfers a 911 call to a fire communications, fire communications answers the transferred 911 call in three rings, answer time) • The alarm processing time is the time interval from when the alarm is acknowledged at the communication center until response information begins to be transmitted via voice or electronic means to emergency-response facilities (ERFs or fire stations) and emergency-response units (ERUs or fire apparatus) Below is a screen shot of an Incident Summary Screen depicting among other things, the times associated to this call: • 22:50:40 call received into Central Emergency Reporting Bureau • 22:51:13 address data confirmed, respond selected, pre-alert activated • 22:51:39 stations and firefighters alerted lacldeul Seromary ....,,, .,n,... _.. ____.__.. ._._ ..............._____u........._.._.._ -- ® E id Incident Surmnatp � �I 1 Famn Options Help Rick ( x' 3q rode: 1017 Date'2014 Al �� Incldenl-Incident Data - - Call-Audio Data l Call-Dispatch Notes �Clanngton-Oran Urban [ �May082251:13 arc or �.141312 nc.n!Im.. 6 Incident-Benchmarks Incident-Audio Data Incident Call - '1 ---- Attachmeola-0 Incident-C all Data - i I Call ilrno Thu BFAay 201422;50:dp Call tlu nber t11�323 Basic Incident Into.. j Stall Injury __ ._........ 1 OFtd Incident fire 2009 Caller Marne. `LE _ OFM Reports...1 Staff Involved Location.115 Rowe Street,CLR oR.I lncldent ` �_ Structnto Involved..,0 Citizen Involved Phone num er [{905j 485 0123 Call Source E 911 Re m I CaOontd�tem. Inv-0 n Ca Callfiotes 1 Cail7 0 Call Addle-0 Equipment Used»0 r,Beat,Or horn Isked Basic Incident Information - -� ° Incci dent Data ------ ------- _---- - ---� - -- -- Hydrank Used.»0 sttu'to re Involved ..._ _.. ...._ ........ ............ ............ Incident Location JJ2 princess Street,CLR Ci6ton Involved-0 Hydrant Used 1 r Equipment Used lac Seq.Ininitior X5151 Idap Klarke 43 Staff Involved-36 , lncldent rA hastones ..... ...... .. ..... ......_ _...._. __._...._...__ Even Incltlerd Type ire Explosion StructuraLm Comercial Unit State t Staff Injury 0 Event Details Event Details 6 Personnel Stale Evonl Inc flutes._2 J Inc Benchmarks..8 l Inc Hotificakon s. 3 Inc Audio-0 � --- OFPA Reports pro20fl9...p aL, 0 All Cells-9 All Inc Data ------ - - - —' Rates Gnea;con t,!Ali j Responding Units Unit State Events 5 at State Events- Incident Milestones...6 ` # Unit _ Di pat hea En Fjo Gn L aton Ret a mg _ �R tarred 4n r7uarter Ptlmp 1 22 81 38 22:53:3 :23:06:26 100:07:42' iPump 1 22 81:39 122: 0 22 68:42 ..100 60.12 Oi 03 16 tl Rescue 14 :67:13 23:16:19 100 3 :10 Oi 08 16 ' § 1 ,Pump 12 22:5 1.39 I„_ 01:08:19 Aenal l2_ 22 81:39 �23:01 66 23 09:66 23.16 42 _ 23:27:37 „__ Record 46570 of 46651 REPORT NO.: ESD-006-14 PAGE 4 NFPA 1710 (2010) contains a further time segment — turnout time — which is the time interval that begins when the fire station and fire apparatus notification process starts by either an audible alarm or visual annunciation, or both, and ends at the beginning point of travel time. (Travel time begins once a unit is en route to the emergency) • Essentially, the turnout time measures the firefighters' ability to disengage from non-emergency activities, travel to the appropriate fire apparatus, don personal protective equipment, board the fire apparatus and safely secure themselves for travel (department policy 4-1-P Vehicle Operation requires firefighters done their personal protective equipment, board the truck and apply their seat belt before the truck moves) 2.2 Factors that contribute to alarm processing and turnout times include: • Language barriers • Cellular telephone calls • Geographical recognition • How the alarm is reported: 911, telephone from civilian (other than 911), from ambulance, from police services, from monitoring agency, direct connection, verbal report to station, two way radio • Weather • Simultaneous multiple alarms • Station layout • Station alerting capabilities • Information transfer • Time of day • Activity of on-duty crews (training, servicing equipment, etc) • Donning Personal Protective Equipment before initiating a response • Vehicle performance 2.3 In February 2013 the City of Oshawa assumed Fire Dispatch Services for the Municipality of Clarington. REPORT NO.: ESD-006-14 PAGE 5 2.4 In August 2013 Emergency Services deployed the Pre-Alert system in Station 1 and Station 4. Pre-Alerts are tied into the Crisys Computer Aided Dispatch (CAD) software. When an address populates the CAD in station crews are alerted of a pending call in their primary response area. Below is a screen shot of a Pre-Alert system, monitor, printer, alerting radio and uninterrupted power supply; and a First Responder print-out generated after a Dispatcher selects "dispatch" on the Incident Manager screen. r ` Wed May 14 2014 First Responder Page:1 Agency Inc.Number:C14-1312 Map page:Clarke 43 Incident Time:08 May 2014 Response Zone:Orono Urban 22:51:13 l Responding Units: P 7-22 P13 P10 P14 P11 Al2 R14 Address: 2 Princess Street,CLR i Incident Type: t=irelExpfosion:Structural:Commercial Radio Channel: incident Priority: High Prionty s ` Alias: Commercial 1 Main Intersection: North Station Street,CLR&Station Street,CLR i Owner: Municipality ofClarington a, Occupant: Orono Arena&Community Centre Call Comments: S END OF ORONO FAIRGROUNDS,BLDG.STORAGE- Al �•,`��` Incident Comments: CALLER SAYS BLDG STORED BOATS visible from the 115 ; •� k. Weather. H- � '�S°`• Hazards: Type Description Qty UNID-Hazmat Danger Cylinders stored 1075 Propane outside,north wall of refrigeration room In rack Compressed Gas Refrigerant Used in 3318 Ammonia solution,with machinery found in more than 50%Ammonla Compressor room Radioactives Radioactives Radioacgves Response Plans: Site Details: Hydrant At entrance to parking lot Hydrant Park street north of location Sprinkler Siamese NIE comer Key Box Main Entrance Natural Gas Valve North side of building rri 3. CONCURRENCE: Not Applicable 4. CONCLUSION 4.1 Staff studied alarm processing times including those identified by Committee for the following period January 1, 2010 through December 31, 2013, and determined: REPORT NO.: ES®-006-14 PACE 6 • 56 seconds was on average the alarm emergency alarm processing time • 68% of emergency alarm processing was completed within 60 seconds • 92% of alarm processing was completed with 106 seconds • 93% emergency alarm processing happened within 90 seconds for calls requiring emergency medical dispatch questioning, pre-arrival medical instructions and technical rescue • 98% emergency alarm processing happened within 120 seconds for calls requiring emergency medical dispatch questioning, pre-arrival medical instructions and technical rescue In comparison, from April 30, 2014 —April 30, 2014 • 55 seconds was on average the alarm emergency alarm processing time • 70% of emergency alarm processing was completed within 60 seconds • 90% of alarm processing was completed with 106 seconds • 94% emergency alarm processing happened within 90 seconds for calls requiring emergency medical dispatch questioning, pre-arrival medical instructions and technical rescue • 97% emergency alarm processing happened within 120 seconds for calls requiring emergency medical dispatch questioning, pre-arrival medical instructions and technical rescue 80 % of 90% of 99% of emergency 95% of alarms emergency emergency alarms processed alarms alarms processed within 106 processed processed within 60 seconds within 90 within 120 seconds seconds seconds 2010 — 2013 68% 92% 93 % 98% Statistics Number of Alarms 9414 9414 5510 5510 Analyzed April 2013 — 70% 90% 94% 97% April 2014 Number of Alarms 2399 2399 1315 1315 Analyzed REPORT NO.: ESD-006-14 PAGE 7 4.2 Staff full-time firefighter turnout times for the following period January 1, 2010 through December 31, 2013 and determined:  48% of fire and special operations responses full-time trucks are responding within 80 seconds  16% of EMS responses full-time trucks are responding with in 60 seconds In comparison, from April 30, 2013 – April 30, 2014  33% of fire and special operations responses full-time trucks are responding within 80 seconds  22% of EMS responses full-time trucks are responding with in 60 seconds In comparison, from April 1, 2013 – April 30, 2014  66% of fire and special operations responses full-time trucks are responding within 80 seconds  42% of EMS responses full-time trucks are responding with in 60 seconds 80 second turnout time for fire and special 60 seconds turnout operations response time for EMS response 90% of the time 90% of the time 2010 – 2013 Statistics 48% 16% April 2013 – April 2014 33% 22% April 2014 66% 42% In conclusion, processing and turn out times are often difficult to control. Staff, regularly analyze data and discuss irregularities with Fire Dispatch managers and Company Officers to optimize efficiencies in alarm processing and crew turnout. Moving forward, staff will continue to monitor response times, meet with crews and reiterate the importance of a quick efficient response. Staff will continue to look at various technological improvements that may assist us with achieving efficient response times. CONFORMITY WITH STRATEGIC PLAN – Not Applicable Staff Contact: Mark Berney, Deputy Fire Chief