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Report To: General Government Committee
Date of Meeting: June 1, 2026 Report Number: PUB-004-26
Authored By: Brad Lamport, Fire Chief
Submitted By: Lee-Ann Reck, Deputy CAO, Public Services
Reviewed By: Mary-Anne Dempster, CAO
Report Subject: Regional Municipality of Durham 9-1-1 Service Agreement
Recommendations:
1.That Report PUB-004-26, and any related delegations or communication items, be
received;
2.That Council authorize the Deputy CAO, Public Services to execute a 9-1-1 System
Agreement with the Regional Municipality of Durham, in a form satisfactory to the
Deputy CAO/Solicitor; and
3.That all interested parties listed in Report PUB-004-26, be advised of Council’s
decision.
Resolution #: GG-106-26
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Report PUB-004-26
Report Overview
A new 9-1-1 System Agreement is required with Durham Region in order to support the
continued routing of emergency calls. Clarington staff have also used this opportunity to
include additional flexibility in the agreement in the event that Clarington elects to change
dispatch service providers in the future. There are no changes to the existing financial
arrangement with Durham Region relating to the 9-1-1 system planned as part of this
agreement.
1. Background
Emergency Call Routing System
1.1 Emergency calls made in Clarington are routed through two systems. Durham Region
provides a primary answering point for emergency calls made within the region, and
each area municipality within Durham Region utilises a secondary answering point to
provide dispatch services after calls are routed from the primary answering point.
1.2 Clarington has operated under a dispatch services agreement since 2013. In June
2025, Clarington Council instructed staff to explore alternate providers of dispatch
services to ensure best value for money was obtained.
1.3 To ensure best value for money can be obtained for dispatch services, the terms of the
9-1-1 System Agreement with Durham Region must also provide Clarington with the
necessary flexibility to choose a dispatch provider.
9-1-1 System Agreement
1.4 A new 9-1-1 System Agreement with Durham Region will support continued provision
of emergency services by Clarington Emergency and Fire Services and allow for a
seamless transition if dispatch service providers change.
1.5 The proposed 9-1-1 System Agreement will address operation and coordination of the
9-1-1 system, including:
(a)responsibility for the provision of a primary answering point for emergency calls;
(b)coordination between the area municipalities and Durham Region on the operation
of the 9-1-1 system;
(c)harmonisation of the standards for the primary answering point and the secondary
answering points;
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Report PUB-004-26
(d)governance of the 9-1-1 system; and
(e)notice requirements for changing a dispatch provider.
2. Financial Considerations
2.1 There are no changes to the existing financial arrangement in place for the provision of
9-1-1 system services planned as part of the proposed 9-1-1 System Agreement with
Durham Region.
3. Strategic Plan
Not Applicable
4. Climate Change
Not Applicable.
5. Concurrence
This report has been reviewed by the Deputy CAO/Solicitor who concurs with the
recommendations.
6. Conclusion
It is respectfully recommended that the Council authorise the execution of a 9-1-1
System Agreement to support continued provision of emergency services by Clarington
Emergency and Fire Services and allow for a seamless transition if dispatch service
providers change.
Staff Contact: Fire Chief Brad Lamport, blamport@clarington.net
Attachments:
Not Applicable.
Interested Parties:
There are no interested parties to be notified of Council's decision.