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Staff Report
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Report To: General Government Committee
Date of Meeting: October 7, 2024 Report Number: CAO-005-24
Authored by: Melissa Westover, Manager of Communications
Submitted By: Mary-Anne Dempster, CAO
By-law Number: Resolution Number:
File Number:
Report Subject: Tourism Office - Winter Warming Location
Recommendations:
1. That Report CAO-005-24, and any related delegations or communication items, be
received;
2. That Council direct the Deputy CAO/Solicitor to execute a short-term lease of the
former Tourism Office located at 181 Liberty Street South to The Regional
Municipality of Durham, for the purposes of a Winter Warming Centre from
November 2024 to April 2025 for a nominal rent;
3. That Council request The Regional Municipality of Durham to engage and
communicate with nearby businesses, residents and appropriate agencies to ensure
they are informed of the Warming Centre at this site, what it involves and who to
contact if individuals require support; and
4. That all interested parties listed in Report CAO-005-24, and any delegations be
advised of Council’s decision.
Municipality of Clarington Page 2
Report CAO-005-24
Report Overview
Staff have been working collaboratively with local partners to proactively respond to the
growing issue of homelessness in our community.
With the identified need for an accessible Winter Warming Centre in Clarington, the Region
of Durham has requested use of a Municipal facility to provide this service, and Staff are
recommending use of the former Tourism Office located at Liberty Street and Baseline Road
in Bowmanville.
1. Background
Homelessness in Clarington
1.1 There are people in Clarington who are living without stable, permanent, appropriate
housing. The Regional Municipality of Durham is responsible for all social service
delivery in all Durham municipalities, including Clarington, as mandated by the province .
1.2 In March 2024, Region of Durham Staff presented an overview of the Regional
homelessness system to Council.
1.3 Homelessness is a growing issue across Ontario. As part of the Ontario Big City Mayors
Caucus, Clarington has supported their recently launched “Solve the Crisis” campaign,
which highlights how municipalities have been tackling this issue head on, funding
various programs and spaces to find solutions with limited resources. The Campaign
calls on the Provincial and Federal governments to increase support and funding to
ensure that every Ontarian has access to safe, supportive housing and necessary
mental health and addiction services.
1.4 Council has also called on the Provincial and Federal Governments with a motion to
increase action and support on this issue.
1.5 At the local level, Council recently enacted a new Public Spaces By-law which imposes
regulations on the use of temporary overnight shelters (e.g. tents) on Municipal
property. Municipal Law Enforcement Staff are responsible for the enforcement of the
by-law, and they work closely with other law enforcement and social services agencies
to respond appropriately to any situation involving our unsheltered population.
1.6 Clarington is committed to cultivating strong, thriving and connected community where
everyone is welcome, including prioritizing initiatives that support the proactive
management of community safety and well-being—as per our 2024-27 Strategic Plan—
despite having limited resources in this regard.
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Local Initiatives
1.7 Staff have been working collaboratively with the Region of Durham; Clarington Library,
Museum and Archives; Clarington Board of Trade; and ICONIC (Integrated Community
Outreach Network In Clarington), to identify opportunities to proactively respond to the
homelessness crisis. ICONIC is a volunteer group of faith-based leaders, the Region,
CLMA, and the Municipality who meet on an ongoing basis to identify opportunities to
work together to create an integrated community of care for the unsheltered population
in Bowmanville.
1.8 Clarington Library, Museums and Archives staff in particular have been developing
innovative partnerships to respond and support individuals in need with limited
resources. CLMA recently obtained two Social Worker student placements for the
September 2024 to April 2025 period. The students are placed at Bowmanville and
Courtice Libraries; the Social Work student in Bowmanville helps individuals access
food supports and social services.
1.9 CLMA has also partnered with Community Development Council Durham and John
Howard Society to offer drop-in service access days at the Bowmanville Library.
Winter Warming in Clarington
1.10 With an identified need for an overnight winter warming program in Clarington, the
Region of Durham partnered with St. Paul’s United Church and DUO (a not-for-profit
social services organization) to open a Winter Warming Centre in the basement of the
church last winter. It operated from January 18 to March 31, 2024; seven days a week
from 8 a.m. to 8 p.m.
1.11 Warming Centres provide a safe place for people to sleep when it is cold outside.
Warmth and shelter are critical resources for health and safety, as people experiencing
homelessness or those who are marginally housed are one of the most at -risk groups
for cold-related illnesses.
1.12 Durham Region has Warming Centres across the region that operate during the winter
months. More information about Durham Region’s Winter Warming Program can be
found at www.durham.ca/WinterWarming.
1.13 The Warming Centre at St. Paul’s was the first time an overnight Winter Warming
program was implemented in Clarington. The Region of Durham reported that it was
well utilized but never reached full capacity (10). It is important to note that Warming
Centres are not shelters; they operate on a temporary overnight basis during the winter
months.
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Daytime Supports and Local Impact
1.14 As Clarington is a large geographic area, the unsheltered population is spread out.
There is identified “hidden homelessness,” which is defined as individuals with no
prospects for permanent housing, but who may move among encampments, sleep in
cars or “couch surf”. When the Winter Warming Centre opened last year, the centralized
service resulted in more visible homelessness in downtown Bowmanville during the
daytime hours.
1.15 There is limited daytime programming for the unsheltered population in Clarington.
Local churches offer drop-in lunches and coffee on certain days of the week. The John
Howard Society is a designated access point for Social Services and provides important
services to help connect those in need to local support, but it is not a Hub for individuals
to spend time.
1.16 Like many other communities, this resulted in the Library becoming a de facto daytime
warming centre. Unfortunately, this did result in negative impacts associated with drug
use, loitering, and litter; a 50% increase in incidents when compared to 2023. To help
increase safety for both staff and customers, Clarington hired a security guard to patrol
the Bowmanville Library and Municipal Administrative Centre .
1.17 Durham Region’s Outreach Team is an on-the-ground service in which Social Services
workers travel across Durham to provide support to those who need it. Clarington and
CLMA staff kept in constant contact with the Region of Durham, who increased local
presence of the Outreach Team, especially when the Winter Warming Centre closed
each day at 8 a.m. Clarington provided the use of one meeting room on the ground floor
of the Municipal Administrative Centre to the Street Outreach Team, to provide a
closed-door space to meet with individuals and connect them to services. The Outreach
Team remained responsive and co-operative with Municipal and CLMA Staff.
1.18 At the May 6, 2024 General Government Committee meeting, the Region of Durham
presented and spoke to the need to develop a Hub in Clarington for daytime supports.
Regional Staff have indicated they are still working towards this model and are
interested in ongoing partnerships and support to implement it. Clarington Staff will
continue to work with Regional Staff to explore potential support for this in the future.
2. Winter Warming for the 2024-25 season
181 Liberty Street South
2.1 The Regional Municipality of Durham engaged Clarington Staff this summer to identify
potential locations for Winter Warming for the 2024-25 winter season. Although the
Warming Centre at St. Paul’s United Church was a success, it was not accessible as
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there were stairs to access the basement and there were individuals with mobility
challenges who needed to access the service.
2.2 Following a review of potential sites, the former Tourism Office located at 181 Liberty
Street South was identified as an ideal location. The building is currently not open to the
public and is being used as administrative office space, which could be moved.
2.3 Durham Region staff have identified this as an ideal location because:
a. The building is fully accessible.
b. Proximity and walkability to downtown Bowmanville where local supports and food
banks are, without being located right in the downtown.
c. There are smaller office rooms within the building that could accommodate those
with unique needs or who arrive as a family.
d. There are multiple washrooms and a shower on site.
2.4 Under the proposed arrangement, the Region would be expected to take responsibility
for assessment of the building and for any alterations needed to convert the space for
use as a Warming Centre. The Region would also be responsible for all operational
expenses associated with the Warming Centre, and for any expenses associated with
impacts to the property and the community that arise from the Warming Centre. This
might foreseeably include attending to the removal of hazardous litter from the vicinity of
the Warming Centre. It is further expected that the Region will respond appropriately to
any unforeseen impacts to or conflicts with other community members.
2.5 The Region has indicated that individuals using the Warming Centre will be required to
sign in and out. Durham Region has committed to ensuring Outreach Workers are on
site each morning to support individuals in accessing support and daytime
programming, either locally or in neighbouring municipalities.
2.6 Regional staff have indicated that they expect, on average, about five people will use
the warming centre consistently. Should more individuals arrive at one warming centre
than can be accommodated, Regional staff have indicated that service providers could
find an alternative space within the service system, and provide transportation.
2.7 Clarington Emergency and Fire Services and the Chief Building Official have confirmed
there are no major concerns with the use of the building for this purpose,
accommodating approximately 10 individuals who need a safe place to sleep when it is
cold outside. Minor updates would need to be completed by the Region of Durham to
ensure all occupants would be safe in the building as per the Fire Code and Building
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Code (e.g. installing exit signage; additional fire extinguishers and alarms; completion of
a fire safety plan).
2.8 The subject property 181 Liberty Street South is zoned Environmental Protection (EP)
within Zoning by-law 84-63. The (EP) zone does not permit residential uses and permits
limited non-residential uses. The property contains an existing building utilized by the
Municipality and appears to be a legal non-conforming structure. Section 3.18 of the
existing Zoning by-law allows the building to be used for the purposes of public services
provided by the Corporation of the Municipality of Clarington, any School Board, or any
Public Authority including any Department of the Regional Municipality of Durham or
any Department or Ministry of the Government of Canada or Ontario, or any
Conservation Authority established by the Government of Ontario . Central Lake Ontario
Conservation Authority (CLOCA) advised that the Region of Durham would be required
to develop a flood evacuation plan as the property is located within the floodplain.
3. Financial Considerations
3.1 The Solicitor would work with The Regional Municipality of Durham to negotiate a lease
for use of the former Tourism Office at 181 Liberty Street South.
4. Strategic Plan
4.1 C.2.5: Support the proactive management of community safety and well -being.
5. Climate Change
Not Applicable.
6. Concurrence
This report has been reviewed by the Deputy CAO of Public Services and the Deputy
CAO of Legislative Services/Solicitor, who concur with the recommendations.
7. Conclusion
It is respectfully recommended that Council endorse the proposal to rent the former
Tourism Office building, 181 Liberty Street South, to The Regional Municipality of
Durham for the purposes of a Winter Warming Centre.
Staff Contact: Melissa Westover, Manager of Communications, 905-623-3379 ext. 2019 or
mwestover@clarington.net.
Municipality of Clarington Page 7
Report CAO-005-24
Interested Parties:
The following interested parties will be notified of Council's decision:
Sahar Foroutani, Area Manager, Homeless System Team, The Regional Municipality of
Durham
Inspector Stefanie Finateri, DRPS East Division
Laura McClelland, St. Paul’s United Church/Integrated Community Outreach Network In
Clarington