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Electronic Council Communications Information
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Date: September 29, 2022
Time: 12:00 PM
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Electronic Council Communications Information Package (ECCIP)
September 29, 2022
Pages
1. Region of Durham Correspondence
1.1. Bowmanville Avenue (Regional Road 57) Widening and Reconstruction 3
in the Municipality of Clarington, Bowmanville - September 19, 2022
1.2. 2021 Census of Population — Age, Gender, and Dwelling Type (Release 5
2) Report 2022-INFO-77 - September 16, 2022
1.3. 2021 Census of Population - Families, Households, Marital Status, and 16
Income (Release 3) Report 2022-INFO-79 - September 23, 2022
1.4. Update on Regional Road 18 Pilot Project in the Municipality of 40
Clarington - September 27, 2022
1.5. Update #2: Durham Region's Innovative Paving Project on Newtonville 43
Road - September 28, 2022
1.6. Interim Suspension of Service Line Warranties of Canada Inc. - 46
September 28, 2022
1.7. 2021 Census of Population - Language (Release 4) Report 2022-INFO- 90
80 - September 29, 2022
2. Durham Municipalities Correspondence
3. Other Municipalities Correspondence
3.1. City of Pickering - Support for Autism - September 28, 2022 98
4. Provincial / Federal Government and their Agency Correspondence
5. Miscellaneous Correspondence
5.1. Minutes of the Newcastle Business Improvement Area (BIA) dated 101
September 8, 2022
Page 2
Bowmanville Avenue (Regional Road 57) Widening and
Reconstruction in the Municipality of Clarington,
Bowmanville
Notice of Construction
Works Department September 19, 2022 Public Notice #1
The Regional Municipality of Durham will begin the reconstruction and widening of Bowmanville
Avenue (Regional Road 57) from north of CP Rail Bridge to 400 metres north of Stevens Road and
King Street (Regional Highway 2) from 240 metres west of Bowmanville Avenue to 220 metres east
of Bowmanville Ave. A multi -use pathway (MUP) will also be constructed on the north side of King
Street from Bowmanville Avenue to 600 metres east across from Roenigk Drive. Construction work
includes road widening, curb and gutter, road paving, storm sewer, sanitary sewer, watermain and
creek realignment and improvements. It also includes new traffic control signals, lighting, sidewalk,
and multi -use pathways.
Construction Schedule
The Region's contractor, KAPP Infrastructure Ltd., will begin mobilizing the week of October 3 to
begin advanced tunnelling work east of Bowmanville Avenue between King Street East and Kings Hill
Lane. The remaining construction is expected to resume in the spring of 2023 and be completed by
summer of 2024. Unfavourable weather conditions may influence the work schedule. For further
information and project updates visit durham.ca/BowmanvilleAveConstruction.
Lane Restrictions & Road Closures
Lane restrictions down to one lane in each direction will be implemented for the duration of the project
and delays should be anticipated. Durham Region Transit routes, bus stops and pedestrian access
will be maintained within the limits of construction.
A closure of Kings Hill Lane at Waverly Road will be required to accommodate the advanced
tunneling work and construction of a tunnel shaft. This closure is anticipated to begin October 3 until
December 2022. Emergency access will be maintained, and local detour routes posted in advance.
A future closure of Bowmanville Avenue from King Street to Stevens Road will be required and further
advanced Public Notices will be provided.
Municipal construction projects include the use of equipment which may cause noticeable noise and
vibration for nearby residents and businesses. The Region realizes that the construction work will be
disruptive and will make every effort to complete the work as quickly and efficiently as possible.
Businesses
Businesses will remain open for the duration of construction. The Region recognizes there may be
potential impacts during the work. Durham Region offers an overview of what businesses can expect
during construction, and some tips on how to minimize inconvenience on your business, at
durham.ca/OpenForBusiness.
Page 3
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Should you have any questions or concerns, please contact one of the following staff members listed
below from the Regional Municipality of Durham, Works Department:
Ron Morissette Matt Down
Project Supervisor Project Inspector
905-431-5938 905-260-2304
ron.morissette@durham.ca matthew.down @durham.ca
If this information is required in an accessible format, please contact 1-800-372-1102 ext. 3824.
facebook.com/RegionOfDurham twitter.com/RegionOfDurham
The Regional Municipality of Durham Works Department
605 Rossland Road East, Whitby Ontario UN 6A3
Telephone: 905-668-7711 or 1-800-372-1102
Website: durham.ca/BowmanvilleAveConstruction
Page 4
If this information is required in an accessible format, please contact 1-800-372-1102 ext. 2564
The Regional Municipality of Durham
Information Report
From: Commissioner of Planning and Economic Development
Report: #2022-INFO-77
Date: September 16, 2022
Subject:
2021 Census of Population —Age, Gender, and Dwelling Type (Release 2), File: D01-03
Recommendation:
Receive for information
Report:
1. Purpose
1.1 This report presents an overview of Statistics Canada's second release of the 2021
Census of Population data, highlighting changes in Durham Region's characteristics
of age, sex at birth and gender, and type of dwellings. Attachment 1 summarizes
key statistics in Durham Region, the Greater Toronto and Hamilton Area (GTHA),
Ontario, and Canada.
2. Background
2.1 On April 27, 2022, Statistics Canada released the second dataset in a series of
2021 Census of Population statistics for municipalities across Canada. This release
focused on age, sex at birth and gender, and type of dwelling. The Census is
conducted in Canada every five years.
2.2 The population for Durham reported in the first release of the Census data was
696,992 (the effective date being May 11, 2021), an increase of 7.92% since 2016.
Page 5
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3. Previous Reports and Decisions
3.1 2022-INFO-31 — 2021 Census of Population — Population and Dwelling Counts
(Release 1)
4. Age
4.1 Children under the age of 15 comprised 18% of Durham's population in 2021,
compared to 16.3% across Canada and 15.8% in Ontario. In the GTHA, Halton
(18.6%) had a larger proportion of children under the age of 15 than Durham, while
Peel (16.6%), York (16.3%), Hamilton (16%) and Toronto (13.8%) had a lower
proportion of children than Durham. Among Durham's area municipalities,
Clarington had the highest percentage of children (19.3%), followed by Whitby
(19.1 %), Ajax (18.8%), and Oshawa (17.6%), while Scugog had the lowest share
(14%). Figure 1 shows changes in the Regions population by age between 2016
and 2021.
4.2 The proportion of Durham residents aged 15 to 29 was 18.3% in 2021, which was
slightly lower than Ontario (18.8%) and higher compared to Canada (17.9%). In the
GTHA, Peel (21.8%), Toronto (20.2%), Hamilton (19.1 %), and York (18.5%) had a
larger percentage share of youth than Durham. The percentage of young persons
among Durham's area municipalities ranged from 19.5% in Ajax, to 14.7% in Brock.
4.3 Adults aged 30 to 64 accounted for 47.8% of Durham's population in 2021. This is
higher than the national and provincial levels (both 46.8%) and is generally
consistent with the GTHA average (48%). Within the GTHA, Toronto (49%) and
York (48.2%) had a higher percentage. In Durham, Ajax had the highest percentage
of adults aged 30 to 64 (48.6%), while Scugog had the lowest with 46.2%.
4.4 Durham had a lower proportion of residents aged 65 and older (15.9%) compared to
Canada (19%) and Ontario (18.5%). In the GTHA, only Peel (14.7%) had a lower
proportion of adults aged 65 and older than Durham. Hamilton had the highest
percentage of older adults (18.3%). The proportion of adults aged 65 and older
within Durham ranged from 24.1 % in Scugog to 13.1 % in Ajax.
4.5 The proportion of children aged 0-14 in Durham remained relatively the same
compared to the GTHA, Ontario, and Canada, all of which experienced significant
decreases in this age group. Notably, the only category to show an increase was the
proportion of residents aged 65 years and older.
Page 6
Figure 1 1 Population pyramid for Durham Region in 2021, by age
2016 2021
AN 0to4
5 to 9
10to 14
15to 19
20 to 24
25 to 29
30 to 34
35 to 39
40 to 44
45 to 49
50 to 54
55 to 59
60 to 64
- 65 to 69
- 70to74
75 to 79
80 to 84
85 and up
10% 5% 0 0 5% 10%
5. Sex at Birth and Gender
5.1 In April 2018, Statistics Canada published new standards on sex and birth and
gender to help clarify the concepts and classifications. The 2021 Census makes the
distinction between the two concepts for the first time.
5.2 Sex at birth refers to the sex assigned at birth based on a person's reproductive
system and other physical characteristics. It may also be understood as the sex
recorded at a person's birth (for example, what was recorded in their birth
certificate).
Page 7
Paae 4 of 7
5.3 Gender refers to an individual's current personal and social identity as a man,
woman, or non -binary person (a person who is not exclusively a man or a woman).
It may be different from sex assigned at birth, and may differ from what is indicated
on legal documents. Given that the non -binary population is small, Statistics
Canada has aggregated the data within a two -category gender variable (male and
female) to protect the confidentiality of responses.
5.4 In 2021, the population in Durham identified as 48.8% male (340,460) and 51.2%
female (356,535). Durham's male and female population share was relatively
consistent with the national (49.3% male and 50.7% female) and provincial (49%
male and 51 % female) shares.
5.5 Within the GTHA, the ratio of males to females ranged from 48.3% males and
51.7% females in Toronto to 49.5% males and 50.5% females in Peel. Notably, the
majority of the population in the GTHA identified as female.
5.6 Consistent with the results at the national, provincial, and GTHA trends, the majority
of the population in each of Durham's area municipalities was female, ranging from
50.5% in Scugog to 51.5% in Pickering.
6. Dwelling Type
6.1 The majority of households' in Durham lived in low-density2 forms of housing in
2021. In Durham, a total of 160,785 households lived in single -detached houses
(66.2%) and 12,915 lived in semi-detached homes (5.3%). Medium -density row
homes3 accounted for 27,300 dwellings (11.2%), while 41,675 households were in
apartments4 (17.1 %). The household shares were similar to 2016 when 67% lived in
single -detached homes, 5.5% in semi-detached, 10.7% in row homes and 16.8% in
apartments. The general trend indicates a slight shift away from low -density housing
(single- and semi-detached) towards medium and higher -density forms (row houses
and apartments). Oshawa has the highest cumulative share of medium and high
density housing (36.3%) followed by Pickering (32.8%), while Scugog has the
lowest (8.6%).
1 A household refers to a person or group of persons who occupy the same dwelling and do not have a usual place of
residence elsewhere in Canada or abroad. The dwelling in which the household lives may be either a collective
dwelling or a private dwelling.
2 Low -density forms of housing refer to single- or semi-detached homes.
3 Row homes refer to three or more dwellings joined side by side (or occasionally side to back), such as a townhouse or
garden home, but not having any other dwellings either above or below. (Type of Dwelling Reference Guide, Census of
Population, 2021)
4 Includes apartments in a flat or duplex where dwellings are located above or below the other, and in multistorey
buildings.
Page 8
IN
700
3.4
600
3.3
3.2
500
tl
3.1
L 400
3.0 =
0 300
a
2 9 c
2
0
06
0 200
2.8
CL
2.7
a 100 2.6
0 2.5
1976 1981 1986 1991 1996 2001 2006 2011 2016 2021
Population -Households Persons per Households
7. Growth Trends
5 of 7
7.1 The 2021 Census data suggests that the average number of persons per household
in Durham increased for the first time since 1976 from 2.83 persons in 2016 to 2.87
persons in 2021. This is a shift away from the national trend of persons per
household declining over time, as illustrated in Figure 2. The average household
size in Durham was higher than in the GTHA (2.72), Ontario (2.59), and Canada
(2.47).
7.2 Further analysis into Durham's demographic and age characteristics suggests a
correlation between the increase in persons per household, and number of children
aged 0-14. Possible contributing factors could include an increased birth rate,
immigration, and/or a significant number of young families moving into Durham,
possibly from neighbouring urban regions such as Toronto, York, and Peel, which
experienced decreased growth rates, as identified in Report
2022-INFO-31 — Population and Dwelling Counts (Release 1). Several factors could
contribute to this shift, including a lack of vacant and/or developable land in
surrounding areas of the GTHA or shifts in the housing market that deem Durham to
be comparatively affordable than other GTHA municipalities. Durham's proximity to
Toronto and growth in medium and higher density housing make it relatively more
attractive for young families.
Page 9
Paae 6 of 7
7.3 The COVID-19 pandemic has had significant impacts on population and
demographic growth trends across the globe. The pandemic has also influenced
growth patterns in the GTHA. While local factors could have an impact on growth
rates, it is possible that the pandemic also played a key role. Future data releases of
the 2021 Census and beyond will provide further insight into these shifts, the
longevity of their impacts, and whether they represent long-term trends.
8. Relationship to Strategic Plan
8.1 This report aligns with/addresses the following strategic goals and priorities in the
Durham Region Strategic Plan:
a. Goal 5.3 — Demonstrate commitment to continuous quality improvement and
communicating results
9. Conclusion
9.1 The Census is an essential source of data on the demographic characteristics over
time. The Planning and Economic Development Department will report on the
following data in the coming months:
• Families, households, and marital status; and income (released July 13);
and
• Language (released August 17).
9.2 Statistics Canada has noted the following release schedule for additional data this
year:
• September 21 — Indigenous peoples and Housing;
• October 26 — Immigration, place of birth, and citizenship; ethnocultural
and religious diversity; and mobility and migration;
• November 30 — Education, labour, language of work, commuting, and
instruction in the minority official language.
9.3 Following the completion of the seven major releases, there will be further releases
(dates to be determined) that will highlight additional themes and key findings in the
data, data tables, updates to data products, and further analyses.
Page 10
Paae7of7
9.4 The 2021 Census information will be used as input to various Regional projects,
including the update to the Regional Official Plan through the Municipal
Comprehensive Review (Envision Durham), infrastructure master planning, annual
infrastructure capital budgets and forecasts, the annual Business Plan and
Budgeting process, Development Charges Studies, and the Durham Region Profile.
9.5 A copy of this report will be forwarded to the area municipalities and be made
available on the Region's website.
10. Attachments
Attachment #1: Statistics Canada 2021 Census of Population, Second Release
(Age, Gender, and Dwelling Type)
Respectfully submitted,
Original signed by
Brian Bridgeman, MCIP, RPP
Commissioner of Planning and
Economic Development
Page 11
Attachment 1
Statistics Canada 2021 Census of Population, Second Release (Age, Gender, and
Dwelling Type)
Table 1
Age Groups by Municipality in Durham
Age Group
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
0 to 14
23,805
2,130
19,620
30,805
16,405
3,050
3,270
26,425
18.8%
16.9%
19.3%
17.6%
16.5%
14.1 %
15.2%
19.1 %
15 to 29
24,725
1,855
17,345
32,945
18,620
3,395
3,630
24,940
19.5%
14.8%
17.1 %
18.8%
18.8%
15.6%
16.8%
18.0%
30 to 64
61,555
5,810
48,795
82,305
47,730
10,030
10,050
66,685
48.6%
46.2%
48.1 %
46.9%
48.1 %
46.2%
46.6%
48.1 %
65 & older
16,585
2,770
15,670
29,325
16,435
5,240
4,615
20,440
13.1 %
22.0%
15.4%
16.7%
16.6%
24.1 %
21.4%
14.8%
Page 12
Table 2
Age Groups in the GTHA
Age Group
Durham
Halton
Peel
Toronto
York
Hamilton
0 to 14 years
125,505
111,035
240,135
384,295
191,215
91,240
18.0%
18.6%
16.5%
13.8%
16.3%
16.0%
15 to 29
127,440
105,280
317,015
564,415
217,570
108,725
18.3%
17.6%
21.8%
20.2%
18.5%
19.1 %
30 to 64
332,980
284,840
681,250
1,368,665
565,365
265,090
47.8%
47.7%
46.9%
49.0%
48.2%
46.6%
65 & older
111,080
95,485
212,630
476,985
199,185
104,290
15.9%
16.0%
14.7%
17.1 %
17.0%
18.3%
Page 13
Table 3
Dwelling Type by Municipality in Durham
Dwelling Type
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
Single -
detached
25,560
4,145
27,945
37,000
19,915
7,405
6,520
32,295
64.7%
86.6%
77.7%
55.5%
59.6%
89.3%
81.4%
69.5%
Semi-detached
2,265
75
1,075
5,330
2,510
155
125
1,385
5.7%
1.6%
3.0%
8.0%
7.5%
1.9%
1.6%
3.0%
Row house
6,020
115
3,125
6,445
4,980
85
390
6,135
15.2%
2.4%
8.7%
9.7%
14.9%
1.0%
4.9%
13.2%
Apartment
5,630
435
3,725
17,715
5,990
630
955
6,605
14.3%
9.1 %
10.4%
26.6%
17.9%
7.6%
11.9%
14.2%
Page 14
Table 4
Dwelling Type in the GTHA
Dwelling Type
Durham
Halton
Peel
Toronto
York
Hamilton
Single -detached
160,785
118,585
205,800
270,490
242,140
125,130
66.2%
56.8%
45.7%
23.3%
61.9%
56.2%
Semi-detached
12,915
11,060
53,255
71,955
23,185
6,770
5.3%
5.3%
11.8%
6.2%
5.9%
3.0%
Row house
27,300
37,335
59,330
62,915
49,475
27,455
11.2%
17.9%
13.2%
5.4%
12.7%
12.3%
Apartment
41,675
41,390
131,930
752,680
75,735
62,890
17.1 %
19.8%
29.3%
64.8%
19.4%
28.2%
Page 15
If this information is required in an accessible format, please contact 1-800-372-1102 ext. 2564
The Regional Municipality of Durham
Information Report
From: Commissioner of Planning and Economic Development
Report: #2022-INFO-79
Date: September 23, 2022
Subject:
2021 Census of Population — Families, Households, Marital Status, and Income (Release
3), File: D01-03
Recommendation:
Receive for information
Report:
1. Purpose
1.1 This report presents an overview of Statistics Canada's third release of the 2021
Census of Population data, highlighting Durham Region's statistics for families,
households, marital status, and income. Attachment 1 summarizes key statistics in
Durham Region, the Greater Toronto and Hamilton Area (GTHA), Ontario, and
Canada.
2. Background
2.1 On July 13, 2022, Statistics Canada released the third dataset in a series of 2021
Census of Population statistics for municipalities across Canada. This release
focused on two major categories:
• Families, households, and marital status; and
• Income.
The Census is conducted in Canada every five years.
Page 16
Page 2 of 7
3. Previous Reports and Decisions
3.1 2022-INFO-31 — 2021 Census of Population — Population and Dwelling Counts
(Release 1)
3.2 2022-INFO-77 — 2021 Census of Population — Age, Gender, and Dwelling Type
(Release 2)
4. Families, households, and marital status
Census Families
4.1 Statistics Canada defines a "census family" as "couples living together, with or
without children, and lone parents living with their children."'
4.2 In 2021, there were approximately 199,375 census families in Durham, compared to
186,135 in 2016 (an increase of 7.1 %). Of these families, 69.6% were married
couples, 12.1 % were common-law couples, and 18.4% were lone -parents. A female
parent headed 78.9% of Durham's lone -parent families. Approximately 12.4% of
Durham's population included persons not in a census family. Figure 1 shows the
breakdown of Durham's census families, including married and common-law
couples with and without children, and lone -parent families.
Figure 1 I Census Families in Durham
Lone -parent families
18.4%
Common-law couples
without children
6.6%
Common-law couples
with children
5.5
Married cou
without chil
25.8%
`Married couples with
children
43.8
1 Statistics Canada Families, Households and Marital Status Reference Guide, Census of Population, 2021
Page 17
Paae 3 of 7
Households
4.3 A "household" refers to a person, or group of people that live together, in the same
principal dwelling.
4.4 In 2021, there were approximately 243,050 households in Durham, compared to
227,905 in 2016 (an increase of 6.6%). Approximately 44.5% of Durham's
households were families with children. The remaining households consisted of
families without children (21.8%), one -person households (19.4%),
multigenerational households (6%), one -census family households with additional
persons (4.1 %), multiple -family households (.1.1 %), and single persons living in
groups of two or more unrelated people sharing a dwelling (3.1 %). Figure 2 shows
the breakdown of household types in Durham.
Figure 2 1 Households in Durham
One -person hnn -hn1,Ac
Two -or -more pe
non-census-fal
household!
3.1%
One-census-famill
households with
additional person!
4.1%
Multiple -census -far
households
1.1%
Multigener
househc
6.0%
One Vu —, . ..,.,
households
10.4%
Couple -family
eholds with
;hildren
34.1%
ple-family
colds without
children
21.8
Page 18
Paae 4 of 7
4.5 On average, there were 2.871 persons per household in 2021, up from 2.83
persons per household in 2016, representing an increase for the first time since
1976 (see Figure 3).
Figure 3 1 Population, Households, and Persons per Household in Durham, 1976-2021
700
600
D
0 500
0 400
ro
0 300
co
0 200
0
Marital Status
1976 1981 1986 1991 1996 2001 2006 2011 2016 2021
Population --*--Households
Persons per Households
3.4
3.3
3.2 -o
0
L
3.1
0
0
3.0 =
a
2.9
0
2.8
a
2.7
2.6
2.5
4.6 Among Durham's population aged 15 years and over, 58.1 % (332,030 people) were
married or living with a common-law partner in 2021 compared to 58.5% (309,895
people) in 2016. This change represents a slight decrease in the overall share of
the population who are married or living with a common-law partner by
approximately 0.4%.
5. Income
5.1 The median individual income in Durham increased nearly 8% from approximately
$37,755 in 2015 to $44,000 in 20201. During this time, the Bank of Canada's
consumer price index (CPI) measure for inflation in Canada increased by 7.8%4.
'Average number of persons per household calculated without adjustment for undercount.
3 Census data for income is reported from the calendar year prior to the census.
4 Bank of Canada Website: http://www.bankofcanada.ca/rates/related/inflation-calculator/
Page 19
Paae 5 of 7
5.2 By comparison, in 2020 the median individual income for Ontario was $41,200 and it
was $41,600 for the GTHA5. Within Durham, Clarington and Whitby had the highest
individual median income ($48,000) followed by Uxbridge ($47,200). In the GTHA,
Halton Region had the highest median income ($48,400).
5.3 In 2020, the median household income in Durham was $107,000. The median
family income was approximately $123,000. The median income for people aged
15 years and over who are not in economic families was $42,800.
5.4 Durham households reported higher median household incomes than Ontario
($91,000) and the GTHA ($102,833). Similarly, median family incomes were higher
in Durham than Ontario ($111,000) and the GTHA ($120,000). Within Durham,
Whitby reported the highest median household income ($123,000), while Uxbridge
reported the highest median family income ($139,000) (see Figure 4).
Figure 4 1 Median family and household incomes in Durham, 2021
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Ajax Brock Clarington
Oshawa Pickering Scugog Uxbridge Whitby
■ Median Family Income ■ Median Household Income
5.5 In 2021, 60.4% of Durham families were in the top half of Canadian income
distribution. By comparison, 53.6% of Ontarians and 55.2% of GTHA families were
in the top half of the Canadian distribution. Within Durham, 68.4% of Uxbridge
families were in the top half of Canadian income distribution, followed by Whitby
(67.2%), Pickering (65.4%), and Scugog (64.1 %).
5 Median income for the GTHA estimated as average of median incomes for Durham, Halton, Peel, Toronto, York,
and Hamilton.
6'Economic family' refers to a group of two or more persons who live in the same dwelling and are related to each
other by blood, marriage, common-law union, adoption or a foster relationship.
Page 20
Paae 6 of 7
5.6 In 2020, 95.7% of Durham residents aged 15 years and older received an income.
In Durham, 13.3% of residents had an income of $100,000 or more, while 8.5% had
an income of less than $10,000. A total of 54% of households in Durham had an
income of $100,000 or more, while 7% of households had an income less than
$30,000.
5.7 In Durham, approximately 45,800 individuals were identified as low income
according to the low-income measure after tax (LIM-AT), which is based on
household income 7. Among different age cohorts, the prevalence of low income
was highest for children aged 0 to 5 years (8.5%), and lowest for adults aged
between 18 and 64 years (5.8%).
6. Potential Impacts of COVID-19
6.1 The COVID-19 pandemic has had significant impacts on population and
demographic growth trends across the globe. The pandemic has also influenced
growth patterns in the GTHA, as identified in Report 2022-INFO-31 (Census
Release 1) and #2022-INFO-77 (Census Release 2). Future data releases of the
2021 Census and beyond will provide further insight into the shifts, the longevity of
their impacts, and whether they represent long-term trends.
7. Relationship to Strategic Plan
7.1 This report aligns with/addresses the following strategic goals and priorities in the
Durham Region Strategic Plan:
a. Goal 5.3 — Demonstrate commitment to continuous quality improvement and
communicating results
8. Conclusion
8.1 The Census is an essential source of data on the demographic characteristics over
time. The Planning and Economic Development Department will be reporting on the
data on language (released August 17) in the next month.
7 The Low-income measure after tax (LIM-AT) is a fixed percentage (50%) of median adjusted after-tax
income of households observed at the person level.
Page 21
Paae7of7
8.2 Statistics Canada has noted the following release schedule for additional data this
year:
• September 21 — Indigenous peoples and Housing;
• October 26 — Immigration, place of birth, and citizenship; ethnocultural
and religious diversity; and mobility and migration;
• November 30 — Education, labour, language of work, commuting, and
instruction in the minority official language.
8.3 Following the completion of the seven major releases, there will be further releases
(dates to be determined) that will highlight additional themes and key findings in the
data, data tables, updates to data products, and further analyses.
8.4 The 2021 Census information will be used as input to various Regional projects,
including the update to the Regional Official Plan through the Municipal
Comprehensive Review (Envision Durham), infrastructure master planning, annual
infrastructure capital budgets and forecasts, the annual Business Plan and
Budgeting process, Development Charges Studies, and the Durham Region Profile.
8.5 A copy of this report will be forwarded to the area municipalities and be made
available on the Region's website.
9. Attachments
Attachment #1: Statistics Canada 2021 Census of Population, Third Release
(families, households, marital status, and Income)
Respectfully submitted,
Original signed by
Brian Bridgeman, MCIP, RPP
Commissioner of Planning and
Economic Development
Page 22
Attachment 1
Table 1
Census Families by Municipality in Durham
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
Durham
Total number of census families
35,825
3,720
29,830
48,845
28,795
6,695
6,415
39,250
199,375
Total couple families
29,200
3,200
25,190
37,290
23,505
5,835
5,655
32,880
162,750
Married couples
26,330
2,460
20,870
291465
20,870
4,845
4,835
29,055
138,725
Common-law couples
2,870
740
4,325
71830
2,630
1,000
815
3,815
24,025
Lone -parent families
6,625
520
4,640
11,555
5,290
870
765
61370
36,625
Female parent
5,295
390
3,535
9,195
4,240
615
585
5,045
28,895
Male parent
1,330
125
1,105
2,360
1,055
250
180
1,330
7,730
Couple census families
29,200
3,200
25,190
37,290
23,505
5,835
5,655
321880
162,750
Couples without children
9,395
1,670
10,505
16,670
8,970
3,130
2,605
11,530
64,480
Couples with children
19,805
1,530
14,680
20,615
14,535
2,705
3,045
21,350
98,265
Persons not in census families
12,540
1,735
11,005
30,930
10,910
2,670
2,505
14,005
86,295
Page 23
IF-1slIM
Census Families in the GTHA
Durham
Halton
Peel
Toronto
York
Hamilton
GTHA
Ontario
Total number of census families
199,375
169,665
397,915
733,220
339,100
157,125
1,996,400
3,969,670
Total couple families
162,750
146,545
330,680
580,590
289,760
126,990
1,637,315
3,291,560
Married couples
138,725
131,450
306,605
484,435
267,775
104,920
1,433,910
2,776,165
Common-law couples
24,025
15,100
24,075
96,155
21,985
22,070
203,410
515,395
Lone -parent families
36,625
23,120
67,235
152,635
49,340
30,135
359,090
678,110
Female parent
28,895
18,295
54,755
127,560
39,395
23,985
292,885
538,450
Male parent
7,730
4,830
12,475
25,075
9,945
6,150
66,205
139,660
Couple census families
162,750
146,545
330,680
580,590
289,760
126,990
1,637,315
3,291,560
Couples without children
64,480
54,405
112,605
267,410
105,350
58,210
662,460
1,530,240
Couples with children
98,265
92,145
218,080
313,180
184,410
68,780
974,860
1,761,315
Persons not in census families
86,295
63,815
191,915
652,310
126,480
99,290
1,220,105
2,430,295
Page 24
10#1=
Marital Status by Municipality in Durham
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
Durham
Population 15 yrs +
102,860
10,440
81,810
144,580
82,785
18,655
18,290
112,075
571,490
Married or common law
59,825
6,515
51,000
76,220
48,125
11,815
11,435
67,085
332,030
Not married or common-law
43,035
3,925
30,805
68,355
34,655
6,835
6,850
44,995
239,455
Table 4
Marital Status in the GTHA
Durham
Halton
Peel
Toronto
York
Hamilton
GTHA
Ontario
Population 15 yrs +
571,490
485,605
1,210,890
2,410,060
982,120
478,115
6,138,280
11,972,145
Married or common law relationships
332,030
299,515
688,410
1,213,410
596,385
260,655
3,390,405
6,769,725
Not married or common-law
239,455
186,090
522,480
1,196,645
385,735
217,455
2,747,860
5,202,420
Page 25
I F-I -*1C4R
Census Family Households by Municipality in Durham
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
Durham
Total private households by household type
39,490
4,790
35,955
66,635
33,425
8,290
8,005
46,460
243,050
One -census -family households
26,770
3,100
25,285
39,410
22,545
5,735
5,560
32,800
161,205
Couple -family households
22,615
2,755
22,010
31,250
18,995
5,110
4,995
28,185
135,920
Without children in a census family
15,735
1,325
12,910
17,395
11,850
2,395
2,715
18,625
82,960
With children in a census family
6,885
1,430
9,100
13,855
7,145
2,710
2,275
9,560
52,965
One -parent -family households
4,150
345
3,275
8,155
3,550
620
565
41615
25,285
Multigenerational households
3,670
210
1,740
3,245
2,530
330
305
2,580
14,600
Multiple -census -family households
625
45
320
645
455
85
75
460
2,700
One -census -family households with additional
1,925
190
1,260
3,120
1,365
290
220
11595
9,960
Two -or -more person non -census -family households
950
135
815
3,370
790
230
185
11015
7,480
One -person households
5,555
1,110
6,545
16,850
5,740
1,625
1,670
8,010
47,100
Page 26
IFUR :
Census Family Households in the GTHA
Durham
Halton
Peel
Toronto
York
Hamilton
GTHA
Ontario
Total private households by household type
243,050
208,600
450,745
1,160,895
391,035
222,805
2,677,130
5,491,200
One -census -family households
161,205
147,045
283,190
608,930
266,995
134,420
1,601,785
3,347,195
Couple -family households
135,920
128,755
239,815
493,770
233,010
111,410
1,342,680
2,841,660
Without children in a census family
82,960
81,715
164,075
265,950
151,345
60,520
806,565
1,517,365
With children in a census family
52,965
47,045
75,745
227,825
81,665
50,885
536,130
1,324,295
One -parent -family households
25,285
18,295
43,375
115,160
33,985
23,015
259,115
505,535
Multigenerational households
14,600
9,115
44,165
40,515
29,085
8,140
145,620
221,120
Multiple -census -family households
2,700
1,535
8,905
9,920
5,325
1,570
29,955
45,215
One -census -family households with additional persons
9,960
5,405
23,215
41,030
15,740
7,030
102,380
184,430
Two -or -more person non -census -family households
7,480
4,630
18,655
74,730
9,805
9,535
124,835
240,700
One -person households
47,100
40,860
72,615
385,765
64,075
62,110
672,525
1,452,540
Page 27
Table 7
Median Individual Income by Municipality in Durham
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
Durham
Total population aged 15 years and over
102,460
10,175
81,125
143,235
82,195
18,360
18,140
110,265
565,960
Total income recipients aged 15 years and over
97,240
9,900
78,100
137,040
78,640
17,765
17,590
105,005
541,360
Total population 15 years and older without income
5,220
275
3,025
6,195
3,555
595
550
5,260
24,600
Percentage with an income
94.9%
97.3%
96.3%
95.7%
95.7%
96.8%
97.0%
95.2%
95.7%
Median total income in 2020 among recipients ($)
$42,400
$42,400
$48,000
$39,600
$45,200
$45,200
$47,200
$48,000
$44,000
Median after-tax income in 2020 among recipients ($)
$36,800
$38,400
$38,000
$42,800
$36,400
$40,400
$42,000
$42,800
$39,600
Note: Income statistics in 2020 for the population aged 15 years and over in private households.
Page 28
IFURIN:
Individual Income Ranges by Municipality in Durham
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
Durham
Total population 15 years and older with total
97,240
9,900
78,095
137,040
78,640
17,765
17,585
105,005
541,355
Under $10,000 (including loss)
9,040
705
5,925
11,170
6,730
1,410
1,525
9,340
45,880
$10,000 to $19,999
11,405
1,290
8,200
17,490
8,535
2,100
1,910
11,230
62,155
$20,000 to $29,999
14,675
1,505
9,755
22,030
11,320
2,310
2,330
13,785
77,720
$30,000 to $39,999
11,045
1,200
8,480
18,220
8,665
2,075
1,800
10,680
62,180
$40,000 to $49,999
9,395
1,100
8,335
16,405
7,705
1,835
1,685
9,445
55,910
$50,000 to $59,999
8,325
980
7,315
13,055
6,670
1,475
1,390
8,390
47,610
$60,000 to $69,999
7,080
785
6,065
9,640
5,635
1,235
1,210
7,280
38,930
$70,000 to $79,999
5,860
580
5,145
7,530
4,765
1,030
990
6,265
32,155
$80,000 to $89,999
4,600
465
4,040
5,470
4,005
870
860
5,245
25,560
$90,000 to $99,999
3,865
325
3,420
4,275
3,300
715
745
4,855
21,500
$100,000 and over
11,940
970
11,415
11,760
11,325
2,705
3,150
18,485
71,750
$100,000 to $149,999
8,710
730
8,170
8,785
7,690
1,805
1,875
12,600
50,360
$150,000 and over
3,235
245
3,245
2,975
3,640
900
1,270
5,885
21,395
Page 29
10 #1Me,
Median Individual Income by Municipality in the GTHA
Durham
Halton
Peel
Toronto
York
Hamilton
GTHA
Ontario
Total population aged 15 years and over
565,960
478,785
1,199,070
2,377,950
974,530
469,795
6,066,090
11,782,845
Total income recipients aged 15 years and over
541,360
456,660
1,131,905
2,267,990
930,280
450,655
5,778,850
11,294,815
Total population 15 years and older without income
24,600
22,125
67,165
109,960
44,250
19,140
287,240
488,030
Percentage with an income
95.7%
95.4%
94.4%
95.4%
95.5%
95.9%
95.3%
95.9%
Median total income in 2020 among recipients ($)
$44,000
$48,400
$38,000
$39,200
$39,600
$40,400
$41,600
$41,200
Median after-tax income in 2020 among recipients
$39,600
$42,800
$34,800
$36,000
$36,400
$36,800
$37,733
$37,200
Page 30
Table 10
Individual Income Ranges by Municipality in the GTHA
Durham
Halton
Peel
Toronto
York
Hamilton
GTHA
Ontario
Total population 15 years and older with total
541,355
456,660
1,131,905
2,267,990
930,280
450,655
5,778,845
11,294,815
Under $10,000 (including loss)
45,880
44,895
117,085
211,890
95,560
36,650
551,960
977,950
$10,000 to $19,999
62,155
48,760
149,765
278,135
120,405
55,620
714,840
1,383,475
$20,000 to $29,999
77,720
56,505
184,440
383,760
146,245
71,615
920,285
1,752,040
$30,000 to $39,999
62,180
44,740
142,340
278,910
104,860
58,470
691,500
1,388,215
$40,000 to $49,999
55,910
39,385
118,090
221,305
83,240
50,680
568,610
1,190,885
$50,000 to $59,999
47,610
34,880
95,805
177,155
68,605
40,980
465,035
985,270
$60,000 to $69,999
38,930
30,170
74,105
138,600
55,800
32,600
370,205
782,980
$70,000 to $79,999
32,155
25,805
56,650
111,165
46,120
25,035
296,930
612,620
$80,000 to $89,999
25,560
21,960
45,030
90,210
38,365
18,820
239,945
477,445
$90,000 to $99,999
21,500
19,215
34,775
73,405
33,595
14,970
197,460
385,830
$100,000 and over
71,750
90,335
113,820
303,450
137,490
45,215
762,060
1,358,115
$100,000 to $149,999
50,360
53,005
80,380
174,940
87,815
31,605
478,105
897,615
$150,000 and over
21,395
37,335
33,440
128,510
49,670
13,605
283,955
460,495
Page 31
Table 11
Median Household Income in Durham
Median Household Income
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
Durham
Total private households
39,490
4,785
35,950
66,635
33,425
8,240
8,005
46,460
243,045
Median total income of households in 2020 ($)
$119,000
$92,000
$112,000
$86,000
$118,000
$108,000
$117,000
$123,000
$107,000
Median after-tax income of households in 2020 ($)
$103,000
$81,000
$96,000
$76,000
$102,000
$92,000
$99,000
$104,000
$93,000
Total one -person private households
5,555
1,110
6,545
16,850
5,740
1,610
1,670
8,010
47,100
Median income of one -person households in 2020
$51,200
$38,800
$52,800
$42,000
$54,000
$46,800
$44,400
$50,400
$47,200
Median after-tax income of one -person households
$44,800
$36,000
$46,000
$38,000
$46,800
$42,000
$40,000
$44,400
$42,000
Total two -or -more -person private households
33,930
3,680
29,410
49,790
27,685
6,635
6,340
38,450
195,945
Median total income of two -or -more -person
households
$130,000
$109,000
$127,000
$103,000
$133,000
$123,000
$140,000
$138,000
$124,000
Median after-tax income of two -or -more -person
households
$112,000
$95,000
$108,000
$91,000
$114,000
$105,000
$116,000
$117,000
$106,000
Page 32
Table 12
Household Income Ranges in Durham
Household Income Ranges
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
Durham
Total - Household total income groups in
2020 for private households - 100% data
39,490
4,785
35,950
66,635
33,425
8,245
8,005
46,460
243,045
Under $5,000
195
35
150
490
205
45
60
225
1,410
$5,000 to $9,999
95
15
80
295
80
30
25
115
735
$10,000 to $14,999
170
30
165
805
165
55
50
305
1,750
$15,000 to $19,999
295
85
290
1,295
225
90
100
425
2,810
$20,000 to $24,999
640
175
505
2,000
515
175
165
885
5,055
$25,000 to $29,999
625
160
625
2,170
565
185
205
845
5,365
$30,000 to $34,999
605
130
620
2,010
600
180
175
780
5,100
$35,000 to $39,999
690
190
750
2,170
645
180
205
840
5,675
$40,000 to $44,999
785
150
845
2,500
725
210
215
1,025
6,455
$45,000 to $49,999
840
140
925
2,390
765
255
185
1,005
6,500
$50,000 to $59,999
1,865
280
1,970
5,115
1,625
490
380
2,175
13,900
$60,000 to $69,999
2,090
300
2,045
4,865
1,755
465
415
2,280
14,215
$70,000 to $79,999
2,170
305
2,120
4,790
1,920
525
430
2,375
14,630
$80,000 to $89,999
2,230
330
2,115
4,350
1,785
465
405
2,300
13,980
$90,000 to $99,999
2,325
290
2,155
4,085
1,885
455
380
2,420
13,995
$100,000 and over
23,870
2,185
20,605
27,305
19,980
4,445
4,600
28,465
131,460
$100,000 to $124,999
5,520
690
5,090
8,550
4,355
1,080
865
5,800
31,945
$125,000 to $149,999
4,845
505
4,250
6,225
3,890
830
790
5,290
26,625
$150,000 to $199,999
6,975
540
5,940
7,155
5,510
1,160
1,195
8,065
36,550
$200,000 and over
6,530
450
5,320
5,375
6,225
1,375
1,750
9,310
36,335
Page 33
Table 13
Median Household Income in the GTHA
Median Household Income
Durham
Halton
Peel
Toronto
York
Hamilton
GTHA
Ontario
Total private households
243,045
208,605
450,745
1,160,895
391,035
222,810
446,189
5,491,205
Median total income of households in 2020 ($)
$107,000
$121,000
$107,000
$84,000
$112,000
$86,000
$102,833
$91,000
Median after-tax income of households in 2020 ($)
$93,000
$103,000
$94,000
$74,000
$97,000
$75,500
$89,417
$79,500
Total one -person private households
47,100
40,860
72,615
385,765
64,075
62,110
112,088
1,452,540
Median income of one -person households in 2020
$47,200
$54,400
$46,400
$45,200
$46,400
$40,400
$46,667
$43,600
Median after-tax income of one -person households
$42,000
$47,200
$41,200
$40,400
$41,200
$36,800
$41,467
$39,200
Total two -or -more -person private households
195,945
167,740
378,125
775,125
326,955
160,695
334,098
4,038,660
Median total income of two -or -more -person
$124,000
$140,000
$120,000
$107,000
$127,000
$107,000
$120,833
$111,000
Median after-tax income of two -or -more -person
$106,000
$118,000
$105,000
$94,000
$109,000
$94,000
$104,333
$97,000
Page 34
Table 14
Household Income Ranges in Durham
Household Income Ranges
Durham
Halton
Peel
Toronto
York
Hamilton
GTHA
Ontario
Total - Household total income groups in
2020 for private households - 100% data
243,045
208,605
450,745
1,160,890
391,035
222,810
446,188
5,491,200
Under $5,000
1,410
1,910
4,275
21,975
4,410
2,495
6,079
61,515
$5,000 to $9,999
735
805
1,780
10,700
1,960
1,110
2,848
30,860
$10,000 to $14,999
1,750
1,325
3,070
18,325
2,860
2,580
4,985
63,360
$15,000 to $19,999
2,810
1,820
4,920
23,970
4,610
4,875
7,168
96,980
$20,000 to $24,999
5,055
3,815
91880
52,135
9,245
8,145
14,713
186,250
$25,000 to $29,999
5,365
4,205
8,915
40,010
8,590
7,705
12,465
168,345
$30,000 to $34,999
5,100
3,735
9,120
38,210
9,170
7,205
12,090
158,810
$35,000 to $39,999
5,675
4,365
10,355
39,540
9,785
7,740
12,910
175,890
$40,000 to $44,999
6,455
4,675
11,025
39,320
9,785
8,290
13,258
182,900
$45,000 to $49,999
6,500
4,790
11,410
39,335
9,840
7,990
13,311
182,945
$50,000 to $59,999
13,900
10,135
25,010
78,920
20,655
15,980
27,433
370,350
$60,000 to $69,999
14,215
101530
26,225
77,155
21,000
15,325
27,408
364,585
$70,000 to $79,999
14,630
10,770
27,250
72,540
21,145
14,495
26,805
350,520
$80,000 to $89,999
13,980
10,450
26,825
68,900
20,570
13,370
25,683
332,395
$90,000 to $99,999
13,995
10,360
26,400
62,465
19,705
12,530
24,243
310,400
$100,000 and over
131,460
124,895
244,270
477,390
217,705
92,975
214,783
2,455,095
$100,000 to $124,999
31,945
24,335
60,790
126,785
45,680
26,750
52,714
662,625
$125,000 to $149,999
26,625
21,365
49,650
90,785
39,170
19,745
41,223
500,495
$150,000 to $199,999
36,550
32,055
67,220
112,045
57,135
24,405
54,902
630,420
$200,000 and over
36,335
47,140
66,605
147,770
75,720
22,075
65,941
661,550
Page 35
Table 15
Family Income in Durham
Family Income
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
Durham
Total number of economic families
33,490
3,575
28,890
47,455
27,300
6,465
6,240
37,840
191,290
Median total income of economic families in
$129,000
$108,000
$126,000
$102,000
$132,000
$123,000
$139,000
$138,000
$123,000
In the top half of Canadian income
78,880
6,450
64,100
83,325
64,450
13,640
14,655
91,820
417,330
In the bottom half of Canadian income
47,365
5,855
36,630
90,685
34,130
7,645
6,750
44,845
274,020
In the bottom decile
6,075
930
4,275
16,980
4,545
1,180
1,145
6,560
41,730
In the second decile
8,060
1,075
6,060
17,465
5,990
1,310
1,155
7,610
48,755
In the third decile
10,005
1,185
7,300
18,380
7,070
1,455
1,340
8,895
55,645
In the fourth decile
11,040
1,215
8,975
18,835
7,705
1,710
1,420
9,900
60,815
In the fifth decile
12,180
1,460
10,020
19,015
8,815
1,990
1,680
11,885
67,080
In the sixth decile
13,840
1,365
11,095
18,280
9,720
2,030
1,880
13,690
71,895
In the seventh decile
15,200
1,340
12,465
18,395
11,255
2,440
2,235
15,500
78,830
In the eighth decile
17,195
1,380
13,585
17,735
13,125
2,495
2,700
18,370
86,580
In the ninth decile
18,000
1,345
14,320
16,620
14,760
3,305
3,355
21,855
93,565
In the top decile
14,655
1,020
12,635
12,290
15,590
3,370
4,485
22,400
86,465
Page 36
Table 16
Family Income in the GTHA
Family Income
Halton
Peel
Toronto
York
Hamilton
GTHA
Ontario
Total number of economic families
tDurham
0
164 935
369,465
723,990
322,385
154,140
321,034
3,875,790
Median total income of economic families in 2020
$123,000
$140,000
$118,000
$106,000
$126,000
$107,000
$120,000
$111,000
In the top half of Canadian income distribution
417,330
395,775
794,415
1,375,505
706,705
289,615
663,224
7,515,670
In the bottom half of Canadian income distribution
274,020
193,995
644,660
1,385,785
458,910
271,295
538,111
6,516,085
In the bottom decile
41,730
34,910
113,390
348,260
91,015
54,340
113,941
1,318,120
In the second decile
48,755
34,005
117,930
287,815
88,890
54,355
105,292
1,283,940
In the third decile
55,645
37,165
131,095
265,075
89,480
54,115
105,429
1,292,030
In the fourth decile
60,815
41,280
137,155
245,925
92,150
54,440
105,294
1,296,710
In the fifth decile
67,080
46,640
145,085
238,700
97,380
54,050
108,156
1,325,280
In the sixth decile
71,895
52,630
151,980
234,350
105,570
56,765
112,198
1,365,960
In the seventh decile
78,830
61,095
158,455
236,815
117,130
57,815
118,357
1,415,070
In the eighth decile
86,580
71,815
163,595
245,465
133,765
59,610
126,805
1,482,300
In the ninth decile
93,565
89,120
168,660
268,615
159,340
60,825
140,021
1,581,535
In the top decile
86,465
121,110
151,725
390,265
190,885
54,610
165,843
1,670,800
Page 37
Table 17
Low Income by Municipality in Durham
Low Income
Ajax
Brock
Clarington
Oshawa
Pickering
Scugog
Uxbridge
Whitby
Durham
Population to whom low-income concepts are applicable
126,245
12,310
100,730
174,010
98,585
21,285
21,410
136,665
691,355
0 to 17 years
28,855
2,490
23,210
36,575
19,880
3,740
4,075
32,365
151,220
0 to 5 years
8,780
880
7,560
11,980
6,405
1,115
1,175
9,065
46,975
18 to 64 years
81,110
7,250
62,390
109,135
62,775
12,540
12,835
85,220
433,335
65 years and over
16,280
2,560
15,125
28,305
15,935
5,010
4,490
19,080
106,805
In low income, Low-income measure -after tax (LIM-AT)
6,915
1,070
4,835
17,750
5,215
1,300
1,290
7,365
45,800
0 to 17 years
2,085
195
1,235
4,860
1,370
230
225
2,005
12,215
0 to 5 years
670
55
355
1,720
460
85
65
575
3,990
18 to 64 years
3,620
505
2,625
10,005
2,830
715
700
3,910
24,950
65 years and over
1,210
370
980
2,890
1,015
355
365
1,445
8,635
Page 38
�17 M.01
Low Income by Municipality in the GTHA
Low Income
Durham
Halton
Peel
Toronto
York
Hamilton
GTHA
Ontario
Population to whom low-income concepts are
applicable
691,355
589,770
1,439,075
2,761,285
1,165,615
560,915
1,201,336
14,031,755
0 to 17 years
151,220
136,980
295,155
461,810
236,770
109,880
231,969
2,726,265
0 to 5 years
46,975
36,800
86,510
148,485
63,960
35,170
69,650
831,185
18 to 64 years
433,335
362,120
937,960
1,842,580
735,495
352,465
777,326
8,795,220
65 years and over
106,805
90,670
205,960
456,895
193,350
98,575
192,043
2,510,270
In low income, Low-income measure -after tax
(LIM-AT)
45,800
39,630
111,925
363,955
102,225
60,275
120,635
1,420,525
0 to 17 years
12,215
10,590
28,680
67,725
22,705
14,275
26,032
314,150
0 to 5 years
3,990
2,715
8,990
22,175
6,390
4,815
8,179
102,930
18 to 64 years
24,950
21,615
62,660
218,825
55,985
34,200
69,706
803,215
65 years and over
8,635
7,420
20,585
77,410
23,540
11,805
24,899
303,160
Page 39
wDDD7)
DURHAM
REGION
The Regional
Municipality of
Durham
Works Department
Memorandum
Date: September 27, 2022
To: Regional Chair Henry and Members of Regional Council
From: John Presta, P. Eng., MPA., Commissioner, Works
Copy: Elaine Baxter-Trahair, Chief Administrative Officer
Nancy Taylor, BBA, CPA, CA, Commissioner, Finance
Don Beaton, BCom, MPA, Commissioner of
Corporate Services
Arend Wakeford, Senior Solicitor, Legal Services
Ramesh Jagannathan, P. Eng., Director, Transportation,
and Field Services
Brad Dobson, P. Eng., Acting Director, Environmental
Services
Subject: Update on Regional Road 18 Pilot Project in the
Municipality of Clarington
Further to the press release regarding the innovative pilot road
resurfacing project on Regional Road 18 in the Municipality of
Clarington, the following provides an update on the project:
1. The Regional Municipality of Durham (Region) continues to
support the use of recycled glass product in the granular road
base and plastics in the surface asphalt as a best practice to
promote sustainable infrastructure.
2. There is one supplier of recycled glass product in the Province
of Ontario, known as Nexcycle. They take blue bin recycled
glass from municipal programs and process it into a product
they refer to as "Glass Cullet." This product is expected to
contain some material from the blue bin which is not pure
glass.
3. Following placement of granular material incorporating the
recycled glass product in the pilot project lane, the Region was
contacted by the Ministry of the Environment Conservation and
Parks (MECP) regarding a complaint by a resident with
If you require this information in an accessible fpxhw4olease contact 1-800-372-1102 ext. 3560.
Regional Chair Henry and Members of Regional Council
Update on Regional Road 18 Pilot Project in the Municipality of Clarington
September 27, 2022
Page 2 of 3
concerns that other (deleterious) material appeared to have
been incorporated into the granular material, potentially
including used batteries, organic matter (e.g., bones associated
with food waste), and/or medical waste (i.e., a syringe).
4. Regional staff instructed the project contractor Duffin Construction to not
pave the resurfacing area on Regional Road 18 to allow the Region to verify
the material placed on the project site.
5. The project site was walked several times by Regional staff to inspect the
road base material placed at the project location.
6. The Region has retained Malroz Engineering Inc. as a third -party consultant
to verify the road base material on Regional Road 18.
7. Malroz in coordination with the Region's staff for traffic management is
conducting field sampling on Monday, September 26 and Tuesday,
September 27 on the project site. The field work includes visually screening
the road base material in the pilot test lane to determine the nature and
approximate extent of deleterious material. The screening is to be of an
environmental nature and will qualitatively approximate the nature and
volume of deleterious material, including a screen for odour, liquid residue,
and vapours.
8. The material samples will be evaluated for leachate generation potential and
quality to determine whether it would meet the definition of hazardous waste.
9. Malroz will prepare a report to summarize the results of the field work,
sample testing and analysis within a 2-3-week period.
10. The proposed schedule is dependent on third party availability (i.e., traffic
control, laboratory analyses) and may be delayed by adverse weather (i.e.,
heavy rain, lightning).
Once a report is completed for distribution, the report will be submitted to the MECP,
Regional Council and the Municipality of Clarington. Regional staff will take the
appropriate next steps in consultation with MECP and the Region's consultant. The next
steps may include removal of unsuitable road base material and/or surface asphalt
paving.
Page 41
Regional Chair Henry and Members of Regional Council
Update on Regional Road 18 Pilot Project in the Municipality of Clarington
September 27, 2022
Page 3 of 3
Should there be any additional questions or information required on this project, you
may contact myself at or 905 668-7711 extension 3520.
End of Memo
Page 42
From: Chambers, Michelle
To: Chambers, Michelle
Subject: Region of Durham News - Update #2: Durham Region's innovative paving project on Newtonville Road
Date: September 28, 2022 10:07:16 AM
77ODD))
DURHAM
REGION
Region of Durham News
9/28/2022 8:16:17 AM
Update #2: Durham Region's innovative paving
project on Newtonville Road
Whitby, Ontario — The Region of Durham has retained a third -party environmental
engineering consultant, Malroz Engineering Inc., to take samples of the recycled materials
used in the road base for the Newtonville Road Rehabilitation Pilot Project, to ensure they
meet the Region's expectations as blue box materials.
Newtonville Road (Regional Road 18) in the Municipality of Clarington was identified for an
innovative project that uses recycled materials to reconstruct part of the road. Work on the
project was recently paused after a concern was raised by a local resident. This pause
provided an opportunity for the Region to retain a third party to verify the content of recycled
materials utilized in the granular base samples. The verification process will take time to
allow a thorough review.
Although the paving of Phase two has been put on hold until the completion of the verification
process, the contractor will remain on site to complete other aspects of the reconstruction
project. This will help to ensure the road can be safely used during, and after, this third -party
verification process.
More information can be found on the project page at durham.ca\NewtonvilleRoad.
Quick facts
• The Newtonville Road (Regional Road 18) Rehabilitation Pilot Project —a 3.6-kilometre
stretch of roadway in the Municipality of Clarington—provided an innovative opportunity
for road construction.
• Road work was to be split into two phases that would help assess and evaluate the
performance of traditional and recycled materials.
Page 43
• Phase one was completed in fall 2021, recycling the existing road base and
using other traditional materials.
• Phase two was focused on the southerly section of the road and included
recycled materials from blue box collections for a beneficial new use.
• The goal of exploring the use of blue box materials in road reconstruction
projects is to reuse about 400 tonnes of recycled glass from blue box collections
in the granular base, and approximately six tonnes of recycled plastics from blue
box collections, and 4.5 tonnes of polyethylene terephthalate (PET) fibres made
from recycled plastics in the asphalt.
• If successful, using recycled materials from blue box collections (Phase two)
could help reduce the volume of aggregate materials mined and trucked in for
road construction, while possibly increasing the strength, durability and overall
pavement life cycle of the road network.
Quotes
"We are taking the concerns brought forward on this project seriously, which is why we
immediately paused the project and hired a third party to test the road materials. This is a
pilot project that has a goal of looking for innovative ways to reuse recycled municipal
material, while also protecting the environment. The Newtonville Road Rehabilitation Pilot
Project is following our guiding principles to apply innovative approaches to Regional waste
streams to manage them as resources, while also improving our environmental footprint."
John Presta, Commissioner of Works, Region of Durham
-30-
For media inquiries, please contact Corporate Communications.
Read this article on our website.
w7DD7))
DURHAM
F EGIDN
CONTACT US
605 Rossland Rd. E
Whitby, Ontario L1 N 6A3
(905) 668-7711 1 Region of Durham
Page 44
THIS MESSAGE IS FOR THE USE OF THE INTENDED RECIPIENT(S) ONLY AND MAY CONTAIN INFORMATION THAT IS
PRIVILEGED, PROPRIETARY, CONFIDENTIAL, AND/OR EXEMPT FROM DISCLOSURE UNDER ANY RELEVANT PRIVACY
LEGISLATION. No rights to any privilege have been waived. If you are not the intended recipient, you are hereby
notified that any review, re -transmission, dissemination, distribution, copying, conversion to hard copy, taking of
action in reliance on or other use of this communication is strictly prohibited. If you are not the intended recipient
and have received this message in error, please notify me by return e-mail and delete or destroy all copies of this
message.
Page 45
THIS LETTER HAS BEEN FORWARDED
TO THE EIGHT AREA CLERKS
September 28, 2022
June Gallagher
Clerk
-
Municipality of Clarington
LOU
40 Temperance Street
Bowmanville ON L1 C 3A6
The Regional
Municipality
Dear June Gallagher:
of Durham
Corporate Services
RE: Interim Suspension of Service Line Warranties of Canada Inc.
Department
Program (2022-COW-27) - Our File: D04
Legislative Services
605 Rossland Rd. E.
Council of the Region of Durham, at its meeting held on September 28,
Level 1
adopted the following recommendations of the Committee of the Whole:
PO Box 623
Whitby, ON L1N 6A3
Canada
"A That to the extent possible, the recommendations approved in Report
#2021-W-31 of the Commissioner of Works be repealed;
905-668-7711
1-800-372-1102
Fax: 905-668-9963
B) That Regional staff are directed to continue to carry out repairs to sanitary
sewer service connections on private property in accordance with By-law
durham.ca
#90-2003;
Don Beaton, BCom, M.P.A.
Commissioner of Corporate
C) That Regional staff are directed to reimburse residential customers for
Services
repairs carried out pursuant to Council's direction in Recommendation B) of
Report #2022-COW-27 with appropriate documentation with funding from
user rate financing at the discretion of the Commissioner of Finance; and
D) That a copy of Report #2022-COW-27 be forwarded to the Durham Local
Area Municipalities for information."
Please find enclosed a copy of Report #2022-COW-27 for your information.
Alexander Harras
Regional Clerk/Director of Legislative Services
AH/sc
c: J. Presta, Commissioner of Works
E. Baxter-Trahair, Chief Administrative Officer
If you require this information in an accessible format, please contact 1-800-372-1102 extension 2097.
Page 46
If this information is required in an accessible format, please contact 1-800-372-1102 ext. 3540.
The Regional Municipality of Durham
Report
To: Committee of the Whole
From: Chief Administrative Officer and Commissioner of Works
Report: #2022-COW-27
Date: September 14, 2022
Subject:
Interim Suspension of Service Line Warranties of Canada Inc. Program
Recommendation:
That the Committee of the Whole recommends to Regional Council:
A) That, to the extent possible, the recommendations approved in Report #2021-
W-31 be suspended until the completion of a public education program in 2023;
B) That Regional staff be directed to contact Service Line Warranties of Canada Inc.
to request that they do not accept any new clients in Durham until the completion
of a public education program in 2023;
C) That Regional staff are directed to continue to carry out repairs to sanitary sewer
service connections on private property in accordance with By-law #90-2003 as it
existed prior to the amendments approved in Report #2021-W-31;
D) That Regional staff are directed to reimburse residential customers for repairs
carried out pursuant to Council's direction in Recommendation C) with appropriate
documentation with funding from user rate financing at the discretion of the
Commissioner of Finance;
E) That Regional staff report to Regional Council upon completion of the public
education program prior to any communications to the residential water and
sanitary sewer customers; and
F) That copy of this report be forwarded to the Durham Local Area Municipalities for
information.
Page 47
Report #2022-COW-27
Report:
1. Purpose
Paae 2 of 4
1.1 The purpose of this report is to suspend the implementation of recommendations
related to sanitary sewer service connections on private property approved in
Report #2021-W-31 until the completion of the public education program.
Regional staff will report to Regional Council prior to any future direct
communications to residential customers.
2. Background
2.1 Prior to July 2022, the Regional Municipality of Durham (Region) provided for
repair services to 1 metre outside the house foundation. In April 2022, the Sewer
System By-law #90-2003 was amended so that the Region would be responsible
to repair sanitary sewer service connections only within the public right of way.
Regional By-law #90-2003 was changed making residents fully responsible for the
sanitary service connection located on private property. The portion of the sanitary
sewer connection impacted by this change is shown in Attachment #1.
2.2 Residents have always been responsible for their water service connections to the
exterior shut off valve, located typically very close to the property line. No change
was made regarding water service connections.
2.3 At the same time, the Region entered into an agreement with Service Line
Warranties of Canada Inc. in 2022. This company provides optional insurance to
residents for repairs to residential sewer and water lines. Service Line Warranties
of Canada Inc. is a reputable corporation doing business in many Ontario
municipalities. Service Line Warranties of Canada Inc. is recognized by the Local
Authority Services, which is part of the Association of Municipalities Ontario
(AMO). AMO is a not -for -profit group formed and controlled directly by all
municipalities in Ontario.
2.4 Service Line Warranties of Canada Inc. is allowed to use the Region's logo and in
exchange must:
a. Report to the Region on their activities;
b. Meet price limit guarantees; and
c. Provide a high level of customer service.
Report #2022-COW-27 Page 3 of 4
2.5 The Region entered into an agreement with Service Line Warranties of Canada
Inc. to provide residents with a reputable and reliable option to obtain insurance
and to soften the impact of the decrease in service level for sewer users.
2.6 At the Works Committee meeting on September 7, 2022, Councillors reported that
several residents are confused and concerned about the impact of the change in
the By-law and have questions about the insurance offered through Service Line
Warranties of Canada Inc. Regional staff have fielded questions and concerns
since residents have received their direct letters in the mail. It was highlighted that
the additional notice and communications are undertaken prior to program
implementation. Delaying the implementation of the amended By-law and the
Service Line Warranty Canada program would permit Regional Council to receive
further public input and address additional questions or concerns.
2.7 The direction proposed in this Report would request that Service Line Warranties
of Canada Inc. refrain from signing up new customers and pause any new
marketing efforts.
2.8 The amended By -Law #90-2003 makes residents responsible for the cost of
repairs to the sewer line located on their property. This is a reduction in services
funded from the sewer user rates. However, it is an efficient, effective and
transparent way of delivering this service. It is consistent with the Region's legal
responsibilities which is why this approach is used in all other municipalities.
3. Previous Reports and Decisions
3.1 Report #2021-W-31 "Amendment to Regional Water Pollution Control System and
Storm Sewer System By -Law #90-2003 and Residential Water and Sanitary
Service Connection Protection Plans".
4. Relationship to Strategic Plan
4.1 This report aligns with the following strategic goals and priorities in the Durham
Region Strategic Plan:
a. Goal 5.1 and 5.2 — Service Excellence
• Optimize resources and partnerships to deliver exceptional quality
services and value; and
• Collaborate for a seamless service experience.
Page 49
Report #2022-COW-27
5. Conclusion
Paae 4 of 4
5.1 Regional staff recommend that the implementation of recommendations related to
sanitary sewer service connections on private property approved in Report #2021-
W-31 be suspended until the completion of the public education program in 2023.
Regional staff will report to Regional Council prior to any future direct
communications to residential customers.
5.2 This report has been reviewed by Legal Services — Corporate Services and the
Finance Department and the Commissioner of Finance concurs with the financial
recommendations.
5.3 For additional information, contact: John Presta, Commissioner of Works, at 905-
668-7711, extension 3520.
6. Attachments
Attachment #1
Attachment # 2
Attachment #3
Respectfully submitted,
Original signed by:
Residential Property Owners Responsibility Sketch
Works Committee Report #2021-W-31
Agreement for Residential Water/Wastewater Warranty
Protection Provider May 19, 2022
John Presta, P.Eng., MPA
Commissioner of Works
Recommended for Presentation to Committee
Original signed by:
Elaine C. Baxter-Trahair
Chief Administrative Officer
Page 50
Attachment #1 to Report #2022-COW-27
Figure 1: Residential Property Owners Responsibility Sketch
Water Service Responsibilty
Internal
plumbing
Property boundary
(curb stop water meter
location may vary)
Boulevard
Isolation valve
I
Road
I
I
I
I
I
Customer -owned
pipe
I III
I
I
Region's responsibility I Customer's responsibility
(municipal property) (private property)
Sanitary Service Responsibilty
1.0 m from foundation wall
Property boundary L
Boulevard L
I I
Road
I I
I I
I I
Region -owned I I Customer -owned
pipe I I pipe
vPotential revised
limits for Potential revised
Regions limits for Customer's
responsibility responsibility
Region's responsibility Customer's responsibility
(municipal property) (private property)
Page 51
Attachment #2 to Report #2022-COW-27
If this information is required in an accessible format, please contact 1-800-372-1102 ext. 3540.
The Regional Municipality of Durham
Lil Report
To: Works Committee
From: Commissioner of Works
Report: #2021-W-31
Date: September 8, 2021
Subject:
Amendment to Regional Water Pollution Control System and Storm Sewer System By -
Law #90-2003 and Residential Water and Sanitary Service Connection Protection Plans
Recommendations:
That the Works Committee recommends to Regional Council:
A) That the Regional Water Pollution Control System and Storm Sewer System By -
Law #90-2003 be amended by extending a property owner's limit of responsibility
for residential sanitary service connections from 1 metre (m) outside the
foundation of the home currently to the new limit at the property boundary, to be
consistent with the responsibility for water service connection maintenance
effective July 1, 2022;
B) That the Regional Municipality of Durham enter into an agreement that endorses
residential water and sanitary service line warranty protection plans with Service
Line Warranties of Canada Inc. for an initial two-year period, with a maximum of
two, five-year term renewal options for extension, with such extensions subject to
Regional Council approval based upon a review of the overall success of the
program;
C) That Regional staff report back to Regional Council prior to the end of the initial
two-year period of the agreement to advise if the program is meeting the customer
service needs and performance metrics as outlined in the agreement; and
Page 52
Attachment #2 to Report #2022-COW-27
Report #2021-W-31 Page 2 of 11
D) That the Commissioner of Works be authorized to execute the agreement with
Service Line Warranties of Canada Inc. for residential water and sanitary service
warranty protection plans, together with such further ancillary documents that may
be required, all in a form satisfactory to the Commissioner of Works,
Commissioner of Finance, and the Regional Solicitor.
Report:
1. Purpose
1.1 The purpose of this report is to obtain approval for the Regional Municipality of
Durham (Region) to:
a. Amend the Regional Water Pollution Control System and Storm Sewer
System By -Law #90-2003 to align with the ownership limits of the Regional
Water Supply System By -Law #89-2003 as well as most other Ontario
municipalities by revising the limit of responsibility for sanitary service
connections; and
b. Enter into an agreement with Service Line Warranties of Canada Inc.
(SLWC) that endorses residential water and sanitary service connection
protection plans.
2. Background
2.1 The municipal water and sanitary sewerage systems are owned and maintained by
the Region and currently service approximately 178,000 residential connections.
2.2 Many property owners are not aware of the ownership limits or the responsibilities
of water and sanitary sewer service connection lines.
2.3 Because service connection failure is often unpredictable, residential property
owners may not be prepared to respond quickly or with full knowledge of what is
required of them to remedy the situation. Often overwhelmed, property owners will
contact the Region seeking assistance for repairs to infrastructure that is not the
responsibility of the Region.
2.4 Given this situation, opportunities to optimize resources and partnerships to deliver
exceptional quality services and value to property owners in keeping with the
Region's Strategic Plan were explored by Regional staff.
Page 53
Attachment #2 to Report #2022-COW-27
Report #2021-W-31
Page 3 of 11
3. Region's Water Supply System By -Law #89-2003 and Water Pollution Control
System and Storm Sewer System By -Law #90-2003
3.1 The Region's water service connection ownership limits are consistent with most
Ontario municipalities and do not warrant further review.
3.2 The Region's sanitary sewer service connection ownership limits are unique
compared to most Ontario municipalities. These limits were reviewed as
maintenance work is currently required on private property, presenting a significant
risk and associated liability to the Region.
3.3 The Region's Water Supply System By-law #89-2003 sets out that the
maintenance and repair of the water service connections from the watermain to
the property line is the responsibility of the Region, while the section from the
property line into the dwelling is the responsibility of the property owner
(Attachment #1). When these service connections break or leak on private
property, the property owner is informed that it is not the responsibility of the
Region to repair or replace the service pipe.
3.4 The Region's Water Pollution Control System and Storm Sewer System By-law
#90-2003 sets out that the maintenance and repair of the residential sanitary
service connection from the sanitary sewer up to one metre (m) from the
foundation of the home is the responsibility of the Region, provided there is a 100
millimetre (mm) clean out port in the basement, as work can be completed using
trenchless technology. Clean out ports may not exist in older homes. When there
are blockages within 1 m from the foundation of the home, the property owner is
informed that it is not the responsibility of the Region to repair or replace the
service pipe.
3.5 Based on the service level review, Regional staff are recommending that the
service limit for sanitary service connections be revised from 1 m outside the
house foundation to the property limit. This will require property owners to be
responsible for repairing/replacing sanitary sewer connections on their property.
The Region will no longer have responsibility to repair/replace sanitary sewers
located on private property.
3.6 An amendment to the Region's Water Pollution Control System and Storm Sewer
System By -Law #90-2003 is proposed to align the ownership limits for sanitary
sewer connections to be consistent with the water service connections under the
Region's Water Supply System By -Law #89-2003. This will also align the Region's
level of ownership with most other Ontario municipalities.
Page 54
Attachment #2 to Report #2022-COW-27
Report #2021-W-31
Page 4 of 11
3.7 In order to allow a transition period for the proposed service level change, it is
recommended that Water Pollution Control System and Storm Sewer System By -
Law #90-2003 be amended such that the new service level change have an
effective date of July 1, 2022.
3.8 Regional staff will develop and implement a communication strategy to notify rate
payers of the recommended change to the service limit for sanitary service
connections.
4. Current Maintenance Operations Standard Operating Procedures
4.1 When a property owner has an issue with their water or sanitary service, they
typically contact the Region. The Region will first determine the location of the
failure/leak and if the issue is determined to be outside the Region's limit of
responsibility, the Region will advise the property owner (or the tenant occupant)
that all work is the responsibility of the property owner. As private repair
requirements are typically unexpected, time consuming and costly, the impacts are
often overwhelming on a property owner.
4.2 If it is determined that it is the Region's responsibility to repair the sanitary service,
the Region requests that the property owner sign a waiver to confirm that they are
aware that the Region will only restore to grade and will not resod, repave the
driveway, or reinstall landscaping features such as interlock, retaining walls, etc.
due to the extended limits of Regional responsibility onto private property under
the current service levels noted in 3.4 above.
4.3 Service connection breaks outside of the Region's responsibility are usually not
covered by the home insurance policy, although many companies are starting to
offer this as an endorsement to homeowner policies.
5. Sanitary Sewer Service Connection Repair Statistics
5.1 The number of sanitary sewer service calls and the estimated Regional cost for
repairs were monitored from May 1 to July 28, 2021 and are as follows:
a. 418 sanitary sewer service calls were received and investigated with an
estimated cost of $104,500.
b. 52 sanitary sewer service repairs were completed with an estimated cost
of $238,000.
Page 55
Attachment #2 to Report #2022-COW-27
Report #2021-W-31
Page 5 of 11
c. 61 per cent of the sanitary sewer service repairs were located on private
property with an estimated cost of $99,900.
6. Service Level Review
6.1 As part of a service level review, Regional staff researched best management
practices based on industry peers within Ontario. This research showed that there
are warranty service providers that offer protection plans and programs to
residential property owners, including water service connections, sanitary service
connections, and internal home plumbing and drainage repair and replacement
services.
6.2 The services provided by these warranty service providers are completed by
private contractors and not municipal forces.
6.3 SLWC is an affiliate of Utility Service Partners Private Label Inc (USPPL), an
independent provider of service connection warranties in the United States of
America. SLWC have been endorsed as a vendor of choice by the Local Authority
Service (LAS). LAS was established in 1992 by the Association of Municipalities of
Ontario (AMO). LAS works with Ontario municipalities to provide vendors of choice
that leverage economies of scale and cooperative procurement efforts.
6.4 There are several municipalities in Ontario which have endorsed the services of
SLWC to their residential customers including the Region of Peel, City of Hamilton
and City of Ottawa. To date there are 62 municipalities which endorse SLWC's
warranty services in Ontario. Based on a review of other municipalities' experience
with SLWC, the warranty offered appears to be successful and receiving positive
feedback from customers.
6.5 To participate in this program, municipal endorsement of the program model is
required. The Region's endorsement of the warranty program model allows SLWC
to effectively market the program to residential property owners.
6.6 SLWC would offer the warranty plans to property owners for repairs and
replacements to buried water and sanitary services outside of the Region's limit of
responsibility for a fixed monthly cost and that SLWC be able to use the Region's
logo for marketing purposes.
6.7 The Region would have the right to review and approve all marketing material
before distribution, with SLWC expected to cover all costs of producing the
marketing materials and administering the program.
Page 56
Attachment #2 to Report #2022-COW-27
Report #2021-W-31
Page 6 of 11
6.8 The warranty protection plans offered by SLWC are entirely optional and there is
no obligation for property owners to purchase the warranty plans. The warranty
contract will be between the property owner and SLWC only and the option to
enter into an agreement with SLWC is completely at the discretion of the property
owner.
6.9 In addition, most municipalities' service levels include the same limit of
responsibility for sanitary service connections as the water service connections
which is at the property line.
7. Warranty Coverage, Cost Structure and Billing for Region Property Owners
7.1 In general, the warranty coverage offered by SLWC provides property owners with
repair services for their buried infrastructure over and above the typical damage
claims which may or may not be covered by their home insurance, and where
there is no coverage for restoration services.
7.2 The service warranty plan is a monthly flat -rate fee in a subscription -based pricing
structure with no deductibles or any additional fees to customers. The property
owner may still be responsible for additional Regional charges such as isolating a
water service to complete a repair.
7.3 SLWC will not be entitled to include subscription billing for the warranty plans with
utility billing. They will develop, maintain and administer all billing requirements
independently. The Region will not be involved in any billing arrangements or
disputes.
7.4 The scope of SLWC service coverage for water and sanitary sewer service
connections will be from the property line to the point where the service connection
enters the house foundation, both of which includes any service under a concrete
floor. The scope includes locating, excavating and repairing or replacing as
required the water and/or sanitary service connections including any damage as a
result of thawing of frozen services. An amendment of the service level for sanitary
service connections to include the same limits as water services connections
would be reflective in the scope of the SLWC coverage.
7.5 The warranty would cover any emergency repair required due to reduction in
performance caused by normal wear and tear. It would also include a one-year
warranty for workmanship and quality of all repair and restoration work performed.
Page 57
Attachment #2 to Report #2022-COW-27
Report #2021-W-31
Page 7 of 11
7.6 The service warranty currently costs $6.00 per month with a coverage limit of
$5,000 per occurrence for water services and $8.00 per month with a coverage
limit of $8,000 per occurrence for sanitary services with basic site restoration.
7.7 An enhanced site restoration plan would cost $10.00 per month with a coverage
limit of $8,000. Basic site restoration services provided by SLWC to the affected
area will be limited to filling trenches, mounding (to allow for settling), raking and
seeding (weather permitting) and excludes sod. If slab cutting within the foundation
walls is necessary to repair a broken sewer line, the resulting trench will be filled
with gravel and covered with concrete.
7.8 Since the Region only restores the site to grade and does not resod, repave the
driveway, or reinstall landscaping features such as interlock, retaining walls, etc.
SLWC has a plan that includes enhanced site restoration that provides for
additional restoration of the site that is not provided by the Region.
7.9 While not included in the Region endorsed offerings, SLWC also offers an in-
house plumbing warranty which covers the water and sanitary service pipes inside
the house after the point of entry. Coverage also includes broken or leaking water
and sanitary lines that may be embedded under the slab or basement floor.
7.10 The internal plumbing warranty costs $9.00 per month with a coverage limit of
$3,000 per occurrence.
8. Financial Implications
8.1 All administrative costs associated with the warranty plans from marketing to
complete claims handling are the full responsibility of SLWC. The Region will bear
no financial costs or liability related to program delivery.
8.2 There will be a negligible cost to the Region to administer the agreement with
SLWC and to maintain the Region's due diligence throughout the term of the
agreement.
8.3 As per the City of Hamilton and the Region of Peel agreements with SLWC, there
is a five per cent royalty available from SLWC to the Region for the use of the
Region's logo and program endorsement.
8.4 Similar to the model adopted by the Region of Peel, staff recommends that the
Region of Durham opt out of receiving the five per cent royalty and provide those
monies back to the property owners as savings on the cost of the warranty. Opting
out of the royalty would provide more competitive pricing for property owners both
Page 58
Attachment #2 to Report #2022-COW-27
Report #2021-W-31
Page 8 of 11
in the short term and going forward. As of 2020, at the Region of Peel, a royalty of
$55,061 has been reinvested by SLWC into the program to allow for lower
warranty rates for their property owners.
8.5 The service warranty costs outlined in the section above do not reflect the Region
opting out of receiving royalties.
8.6 Any financial impacts related to the proposed service level for sanitary service
connections will be reviewed and reflected in the 2022 Sanitary Sewerage
Business Plans and Budget.
9. Agreement
9.1 An agreement in a form acceptable to the Works Department, Legal Services and
the Finance Department will be negotiated with SLWC to ensure Regional
requirements are met.
9.2 Staff recommend an initial term of the agreement of two years with the Region
having the option to extend for two additional five-year periods, subject to Regional
Council approval. A report will follow to highlight how the program is being received
by property owners prior to any future extension of the term.
9.3 The amount of the commission -based royalty payable to the Region by SLWC in
the agreement in exchange for the use of the Region's logo and its endorsement
of SLWC's warranty program is five percent of the revenue earned by SLWC from
all actively enrolled customers in any of its warranty plans within the geographical
boundaries of the Region.
9.4 Under the proposed agreement, Regional staff recommend that SLWC not be
required to pay these revenues directly to the Region during the initial two year
term and must instead pass these revenues back to property owners as a five
percent savings on the cost of their monthly warranty plan premiums. This
provision has the effect of immediately reducing the property owner's costs.
9.5 The Region may request a re-evaluation and adjustment to this revenue structure
after the initial two-year term of the Agreement, should Regional Council choose to
exercise its right to extend the agreement.
9.6 The agreement contains a non -exclusivity provision which allows the Region the
opportunity to endorse other parties for the same or similar services as those
provided by SLWC or to provide the same or similar services internally, should it
so choose. This provides the Region with options with respect to other warranty
Page 59
Attachment #2 to Report #2022-COW-27
Report #2021-W-31
Page 9 of 11
providers, as necessary, to ensure continuous service improvements to the
Region's property owners.
9.7 SLWC is required to indemnify the Region from any liability claims that may arise
as a result of its agreement, including the Region's corporate endorsement of the
warranty plan programs offered by SLWC and SLWC's use of the Region's logo.
9.8 SLWC is also required to provide the Region reports that enable staff to
continuously monitor the services provided by SLWC to the Region's property
owners to ensure that the program is meeting the customer service levels and
performance metric expectations of the Region.
10. Next Steps
10.1 Moving forward, Regional staff propose to work with SLWC to identify training and
administrative requirements, develop the necessary performance reporting to
evaluate the ongoing effectiveness of the agreement and complete the marketing
and communications campaign.
10.2 Regional staff will review all communications and marketing strategies put forward
by SLWC before they are published. Marketing strategies include a letter that
would be mailed to property owners, as well as updating the Region's website to
outline its endorsement of the SLWC warranty program and the program's benefits
to property owners. There will also be a link to the SLWC home webpage where
property owners can obtain further information relating to the coverage options and
the company.
10.3 In all communications, the difference between the municipal and private side
services including the property owner's roles and responsibilities associated with
private side services will be highlighted.
10.4 The Region will not be providing a mailing list for customer distribution. SLWC is
expected to determine customer address listings on its own.
10.5 Marketing activities by SLWC involving tele-marketing or door-to-door solicitations
will be strictly prohibited under the agreement.
10.6 Training of Regional staff will be required in order to ensure that questions
pertaining to the warranty program can be properly answered.
10.7 Regional staff will review and ensure that the terms of the agreement with SLWC
are being met. A summary report on the impact to operations and the impact to
Page 60
Attachment #2 to Report #2022-COW-27
Report #2021-W-31
Page 10 of 11
property owners will be submitted to the Region by SLWC at the end of the first
year and prior to the end of the agreement.
10.8 Using the report, Regional staff will assess the success of the program based on
the review of established performance reports, customer feedback, adherence by
SLWC to its agreement with the Region and the review of any associated internal
costs to the Region.
10.9 Based on the assessment of the performance of the program prior to the end of
the initial two year term of the agreement, Region staff will provide Council with an
update on the program to assess performance and outcomes, and an analysis of
any other warranty service coverage programs that may have successfully entered
the local market. At that point, the Region will have the option to continue with the
SLWC program, or partner with other firms, or choose to no longer endorse this
type of warranty service coverage program.
11. Relationship to Strategic Plan
11.1 This report aligns with the following strategic goals and priorities in the Durham
Region Strategic Plan:
Goal 5.1 and 5.2 — Service Excellence
• Optimize resources and partnerships to deliver exceptional quality services
and value; and
• Collaborate for a seamless service experience.
12. Conclusion
12.1 It is recommended that the Regional Water Pollution Control System and Storm
Sewer System By -Law #90-2003 be amended to revise the Region's responsibility
for sanitary service connections to the limit of the property line which is consistent
with the Regional Water Supply System By -Law #89-2003 as well as with most
other Ontario Municipalities.
12.2 It is recommended that the Regional Municipality of Durham enter into an
agreement with Service Line Warranties of Canada Inc. to provide property owners
with the opportunity, at their discretion, to benefit from a Regional Municipality of
Durham endorsed water and sanitary service infrastructure warranty program to
help mitigate risks and unexpected costs of home ownership.
Page 61
Attachment #2 to Report #2022-COW-27
Report #2021-W-31 Page 11 of 11
12.3 The program provides affordable protection against significant, unexpected costs
of repairing or replacing leaking water and sanitary services and provides timely
and high -quality warranty service in adherence to Provincial and Regional
standards and codes while minimizing damage to surrounding streets and
infrastructure.
12.4 The program will also create awareness and inform property owners of their
responsibilities when it comes to their water and sanitary service infrastructure.
12.5 There would be a negligible cost implication to the Regional Municipality of
Durham to participate in the program. Service Line Warranties of Canada Inc. will
manage all aspects of the program including marketing, outreach and claims
handling. Based on the experience from other municipalities, the Regional
Municipality of Durham's internal cost for administration is negligible as customers
complaints are potentially reduced.
12.6 This report has been reviewed by the Finance Department and the Legal Services
Division of the Corporate Services Department.
12.7 For additional information, contact: Mike Hubble, Manager, Environmental
Services Design, at 905-668-7711, extension 3460.
13. Attachments
Attachment #1: Residential Property Owners Responsibility Sketch
Respectfully submitted,
Original signed by:
Susan Siopis, P.Eng.
Commissioner of Works
Recommended for Presentation to Committee
Original signed by:
Elaine Baxter-Trahair
Chief Administrative Officer
Page 62
Attachment #2 to Report #2022-COW-27
Figure 1: Residential Property Owners Responsibility Sketch
Water Service Responsibilty
Internal
plumbing
Property boundary
(curb stop water meter
location may vary)
Boulevard
Isolation valve
I
Road
I
I
I
I
I
Customer -owned
pipe
I III
I
I
Region's responsibility I Customer's responsibility
(municipal property) (private property)
Attachment #1 to Report #2021-W-31
Sanitary Service Responsibilty
P_
1.0 m from foundation wall
Property boundary L
Boulevard L
I I
Road
I I
I I
I I
Region -owned I I Customer -owned
pipe I I pipe
vPotential revised
limits for Potential revised
Regions limits for Customer's
responsibility responsibility
Region's responsibility Customer's responsibility
(municipal property) (private property)
Page 63
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Attachment #3 to Report #2022-COW-27
AGREEMENT FOR RESIDENTIAL WATER/WASTEWATER WARRANTY
PROTECTION PROVIDER
This Agreement ("the Agreement") made as of and effective from j5/19/2022 11: (the EDT
"Effective Date' ).
BETWEEN:
THE REGIONAL MUNICIPALITY OF DURHAM
(the "Region")
- and -
SERVICE LINE WARRANTIES OF CANADA, INC.
(the "Vendor")
WHERE A5:
A. Residents are responsible for repair and maintenance of water and wastewater
infrastructure located on their private properties;
B. Regional Council approved the recommendations in Report #2021-W-31 to enter
into an agreement with the Vendor to endorse the Vendor's warranty services for
residential private water and wastewater infrastructure in the Region to its
Residents (as defined below in section 1.1 (Interpretation)), in exchange for the
Region's corporate endorsement and use of the Region's logo; and,
C. An agreement has been reached to allow the Vendor to offer the Program to
Residents in accordance with the terms and conditions outlined in this Agreement.
In consideration of their respective agreements set out below, the parties covenant and
agree as follows:
1. INTERPRETATION
1.1 When used in this Agreement, unless the context requires otherwise, the following
terms have the meanings set out in this Section:
"Agreement" means this Agreement and all Schedules including any supplemental
and amending agreements and/or addenda hereinafter properly executed in writing
to supplement or amend the Agreement;
"Business Days" means Monday to Friday inclusive, other than a day that is
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Attachment #3 to Report #2022-COW-27
observed as a statutory holiday in the Province of Ontario and/or by the Government
of Canada;
"Confidential Information" means any and all information and materials, that:
(i) are designated in writing, as confidential at the time of disclosure;
(ii) if disclosed orally or visually, are designated as confidential at the
time of disclosure, or
(iii) a reasonable person, having regard to the circumstances, would
regard as confidential;
"Designated Officials" means the Region and Vendor officials responsible for
the overall administration of the Agreement as identified in Schedule "B";
"Effective Date" means the date first above written;
"MFIPPA" means the Municipal Freedom of Information and Protection of Privacy
Act, R.S.O. 1990, c. M.56, as amended or replaced from time to time;
"Parent" means HomeServe USA Corp., a corporation organized and existing under
the laws of Pennsylvania, and its successors and permitted assigns;
"Party" means the Region or the Vendor and "Parties" means the Region and the
Vendor, as the context may require;
"PI" means personal information as defined under MFIPPA;
"Program" means the Warranty Plans and Warranty Services (as defined in
Schedule A - Services) for private water and wastewater infrastructure in the
Region sold by the Vendor to Residents in accordance with the terms of the
Agreement;
"Records" means any records, books, electronic data, accounts and documents
relating to the Program;
"Residents" means those registered owners of property within the geographical
boundaries of the Region that are either connected to the Region's water system, the
Region's sewer system or both and specifically excludes commercial property
owners and tenants living in residential properties;
"Schedules" means the following schedules which are attached to and form part
of the Agreement:
Schedule "A" — Service
Schedule "B" — Designated Officials
"Services" means the deliverables for the Program as described in the
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Attachment #3 to Report #2022-COW-27
Agreement and Schedule "A"; and
"Term" has the meaning given to it in section 2.
1.2 This Agreement including the Schedules and all documents incorporated herein by
reference constitutes the entire agreement between the Parties with respect to the
subject matter and supersedes all previous understandings, agreements,
negotiations and documents collateral, oral or otherwise, existing between the
Parties at the Effective Date of the Agreement.
1.3 In the event of a conflict or an inconsistency between any of the following
documents, such documents shall be interpreted in accordance with the order of
priority set out below:
a) the Agreement;
b) any schedule to the Agreement.
2. TERM AND EXTENSION
2.1 The term of the Agreement shall be for a period of two (2) years commencing on the
Effective Date and ending on the second anniversary thereof unless otherwise
extended or terminated earlier in accordance with the provisions of the Agreement
(the "Initial Term").
2.2 The Vendor agrees that the Agreement may, at the Region's sole and absolute
discretion, be extended for two additional five (5) year periods each (each an
"Extension Term"), based upon the same terms and conditions, except for the pricing
of the Warranty Plans which may be adjusted by the Vendor as specified in section
11.2 of Schedule A, subject to the Region's approval and the Fees which, if
requested by the Region, shall be adjusted by the Vendor as of the effective date of
any extension option exercised by the Region by the percentage change in the
Consumer Price Index (all items Ontario) since January of the previous year, as
published by Statistics Canada. The option to extend shall be exercisable by the
Region by giving written notice of each such extension to the Vendor at least thirty
(30) days prior to the expiration of the Initial Term or the then current Extension
Term, as applicable. The Initial Term together with the applicable Extension Terms is
referred to as the "Term".
2.3 The Region's decision on whether or not to extend the Initial Term or any applicable
Extension Term of the Agreement shall be subject to Regional Council approval, in
its sole and absolute discretion which may be unreasonably and arbitrarily withheld,
based upon its review of the various reports provided by the Vendor under the terms
of the Agreement, the Vendor's pricing for the Warranty Program, the overall
success of the Program, and any other information deemed relevant by Regional
Council.
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Attachment #3 to Report #2022-COW-27
3. SCOPE OF SERVICES, USE OF REGION'S LOGO
3.1 During the Term, the Vendor shall be responsible to supply to the satisfaction of the
Region, the Services set forth in Schedule "A" in accordance with the terms and
conditions set forth in the Agreement.
3.2 The Vendor agrees to perform the Services required under the Agreement in a
faithful, diligent, and honest manner and agrees:
(a) to not subcontract the performance of all or any part of the Services without the
prior written consent of the Region (which may be unreasonably withheld and
may be subject to additional terms and conditions), provided, however, that this
provision shall not apply to the Contractor Network described in section 5 of
Schedule "A";
(b) to supply, at the sole cost and expense of the Vendor, save as may be
otherwise provided for in the Agreement, all necessary equipment, supplies,
transportation, staff and technical assistance required in order to perform the
Services;
(c) to provide competent personnel to carry out the Services. Such employees,
servants, consultants, agents or sub -contractors, as the case may be, of the
Vendor, so engaged in the performance of the Services specified in the
Agreement, are hired and dismissed solely by the Vendor and shall be the
employees, servants, consultants, agents or sub- contractors, as the case
may be, of the Vendor and not the Region. All costs, damages and/or
severance shall be at the Vendor's sole expense;
(d) to be solely responsible for the payment of all employees, servants, consultants,
agents or sub -contractors, as the case may be, engaged or retained by the
Vendor for the purpose of providing the Services;
(e) it shall be solely responsible for any and all required payments and federal,
provincial and local statutory deductions required to be made by it, by law;
(f) that the Region is not a party to any contract signed between the Vendor and
its customers who choose, at their sole discretion and cost, to participate in
the Vendor's Program;
(g) to not market the Program or any other services not specified in this
Agreement to Residents by way of door to door telemarketing;
(h) to not make any representations, verbal or written, to the Residents that the
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Vendor and the Vendor's employees, agents, servants, consultants,
subcontractors are acting on behalf of the Region or are the Region's
employees, agents, or contractors; and
(i) that the Region will not participate in the Vendor's delivery of the Services or
the Program in any way but has an interest in ensuring that the Region's
customers receive good customer service from the Vendor and as such the
Vendor will ensure that there is sufficient and timely reporting and feedback
provided to the Region by the Vendor, as requested by the Region, on the
customer satisfaction of Residents whoenterthe Program.
3.3 The Vendor shall only be entitled to use the Region's logo on marketing
materials related to the Services, upon the Region's prior written approval of
the materials containing the logo. All vetting and final approval of materials
containing the Region's logo as well as the template contract used by the
Vendor for the Program, to be signed between the Vendor and the
Residential Property Owner who chooses to participate in the Program, will
rest with the Region.
3.4 The Vendor shall not engage in the marketing or selling of any other services
other than the Services specified in this Agreement to Residents nor permit the
use of the Region's logo or its Agreement with the Region on any material used
in connection with the cross selling or up selling of any product or service
outside of the products and Services specifically enumerated within this
Agreement, in accordance with the terms specified in this Agreement, or outside
of the Agreement under the Vendor's own brand.
3.5 The Agreement shall not be deemed or construed to confer upon the Vendor an
exclusive right to offer the Services to the Region or its Residents. The Vendor
acknowledges that it is providing the Services on a non-exclusive basis. The
Region makes no representation regarding the volume of the work or Services
required under the Agreement. The Region reserves the right to contract with
other parties for the same or similar Services as those provided by the Vendor
and reserves the right to obtain the same or similar Services internally.
4. RESPONSIBILITIES OF THE REGION
4.1 During the Term, the Region will be responsible for:
(a) approving, in its sole and absolute discretion, of the Vendor's marketing plan
for the Program offered to Residents;
(b) approving, in its sole and absolute discretion, of any requests that it receives
from the Vendor to use the Region's logo on any material related to the
Program or Services contemplated for in the Agreement; and,
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(c) approving, in its sole and absolute discretion, of the form of contract used by
the Vendor to enroll a Resident who wishes to participate in the Program.
5. COMPENSATION FOR SERVICES AND USE OF REGION'S LOGO
5.1 The Vendor shall provide the Services specified in the Agreement at no cost to
the Region.
5.2 The amount of the commission -based royalty ("Fees") payable to the Region by
the Vendor in exchange for the use of its logo shall be (5%) five percent of the
revenue earned by the Vendor from all actively enrolled customers in any or all
of its Warranty Plans (as defined in Schedule A) within the geographical
boundaries of the Region. The Vendor shall not be required to pay these Fees
directly to the Region and agrees instead to apply the Fees as savings back to
Residents enrolled in the Warranty Plans as a reduction to the cost of the
Program to them.
5.3 All Fees are in Canadian dollars and are exclusive of all taxes now in force or
enacted in future.
5.4 The Vendor shall provide the Region on a monthly basis with a report on the
amount of Fees earned by the Region for all actively enrolled customers of the
Vendor as further specified in section 5.2 which shows the Fees earned by the
Region during the previous month and how these Fees are being applied as
savings to the cost of the Program for Residents.
5.5 The Region may request a re-evaluation and adjustment to the Fees after the
Initial Term of the Agreement, should Regional Council choose to exercise its
right to any applicable Extension Term as provided for in section 2.
6. CHANGES, ALTERATIONS AND ADDITIONAL SERVICES
6.1 The Region may in writing at any time before or after the Effective Date of the
Agreement or at any time before or after the commencement of the Services
delete, vary or otherwise alter (without extending or increasing) the Services.
7. REPRESENTATIONS AND WARRANTIES OF THE VENDOR
7.1 The Vendor represents and warrants that:
(a) it shall carry out its responsibilities under the Agreement in compliance with
all applicable federal, provincial and municipal laws including, but not limited
to the Workplace Safety and Insurance Act 1997, S.O. 1997, c. 16, Sched. A,
the Canadian Charter of Rights and Freedoms, 1982, and the Human Rights
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Code, R.S.O. 1990 c. H.19, as amended or replaced from time to time;
(b) it shall not cancel or it shall not alter, supersede or cancel its articles of
incorporation, or any by-law in any way which would affect its ability to perform its
obligations under the Agreement, or which would affect its status as a British
Columbia corporation;
(c) if it carries on business under a registered name or, identifies itself to the public
under a registered name, it shall set out both the registered name and the
Vendor's legal name in all documents, contracts, invoices, negotiable instruments
and orders involving goods or services issued or made by the Vendor related to
the Services or the Agreement;
(d) neither it nor any of its employees, servants, consultants, agents, subcontractors
shall be deemed to be officers, agents, employees or officials of the Region;
(e) in the event that it undergoes a change of control the Vendor shall immediately
disclose such change of control to the Region and shall comply with any terms
and conditions subsequently prescribed by the Region resulting from the
disclosure;
(f) to obtain, maintain and pay for, at its own expense, all permits, licenses,
consents and other authorizations that are deemed by any other body having
authority, to be necessary to permit the carrying out of the Services;
(g) it shall continue to operate under the name Service Line Warranties of Canada,
Inc. and shall not file any Articles of Amendment or otherwise take any corporate
action to change the corporate name of the Vendor to another name from the
Effective Date until the expiry or termination of the Agreement, without the
Region's prior written approval, which consent shall not be unreasonably withheld
or delayed;
8. CONFLICT OF INTEREST
8.1 The Vendor shall ensure that the Services are carried out without a conflict of
interest by any person associated with the Region in whatever capacity and the
Vendor shall disclose to the Region without delay any actual or potential situation
that may be reasonably interpreted as either a conflict of interest or a potential
conflict of interest. For these purposes, a conflict of interest includes a situation in
which a person associated with the Program or Services or any member of his or her
family is able to benefit financially from his or her involvement in the Program or
Services.
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9. INDEMNITY
9.1 The Vendor shall, both during and following the expiry or termination of the
Agreement, indemnify, defend and hold harmless the Region, its officers, directors,
council members, elected officials, partners, agents, employees and servants from
and against any and all claims, losses, damages, fines, penalties, costs (including
legal costs), expenses, injury and other actions that are made, sustained, brought,
threatened to be brought or instituted against any of them or to which any of them
may be liable, in any manner based upon, occasioned by or attributable to:
(a) any injury or death of a person, or loss or damage to property caused or
alleged to be caused by any act, omission or delay on the part of the Vendor or
its directors, board members, employees, contractors, subcontractors, and
agents in connection with anything purported to be or required to be provided
by or done by the Vendor pursuant to the Agreement, the Program, or done
otherwise in connection with the Agreement, including the cost of defending a
claim asserted by a customer of the Vendor against the Region alleging that
the Region is liable in connection with any alleged breach by the Vendor under
a warranty plan;
(b) any patent, trademark, copyright infringement or other breach of any intellectual
property right of any person, for which the Vendor or any subcontractor to the
Vendor is responsible;
(c) any misuse of the Region's logo or any identifier of the Region which has not
been previously approved by the Region; or
(d) any claims made against the Region in connection with the Region's
endorsement or alleged endorsement of the Vendor or the Vendor's Services, or
otherwise in connection with the Region's participation in this Agreement.
9.2 The right of indemnification granted to the Region or other person entitled to
indemnification under section 9.1 shall extend to any amount paid by that person
in the settlement of any claim against it, and in entering into any such settlement,
that person may exercise its reasonable discretion as to the amount to be paid,
but that person shall serve prior notice of any intended settlement on the
Vendor, at least five (5) Business Days prior to agreeing to any such settlement.
9.3 The Region may enforce the rights of indemnity conferred on its officers,
directors, council members, elected officials, partners, agents, employees and
servants under section 9.1 on their behalf and to the same extent as if they were
parties to the contract.
9.4 This section shall survive the termination or expiry of the Agreement.
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10. INSURANCE
10.1 Throughout the Term of the Agreement (including any Extension Term), the
Vendor shall obtain and maintain at its own expense, including the cost of any
applicable deductible, the following policy of insurance:
(a) Commercial General Liability Insurance, written on IBC Form 2100 or its
equivalent, including but not limited to bodily injury and personal injury
liability, property damage, products liability, completed operations liability,
owners & contractors protective liability, blanket contractual liability, premises
liability, broad form property damage, employer's liability and voluntary
compensation and contingent employer's liability coverage, non- owned
automobile liability, having an inclusive limit of not less than $2,000,000 per
occurrence. Coverage shall include the Region as an additional insured, to
the extent of the Vendor's obligations to the Region under the Agreement.
10.2 The policy of insurance shall:
(a) be recorded as being a primary policy to that of the Region's, in respect of
the Vendor's obligations set out in this Agreement, and shall be in a form and
issued by an Ontario licensed insurance company, satisfactory to the Region;
(b) be maintained continuously during the course of carrying out the Services; or
for such period of time as may be required after completion of the Services,
as deemed necessary by the Region;
(c) contain cross liability and severability of interest provisions, as may be
applicable;
(d) preclude subrogation claims against the Region and any other person insured
under the policy; and
(e) provide that at least thirty (30) days prior written notice (ten (10) days in the event
of non-payment of premiums) shall be given to the Region by the Insurer before
the Insurer or Vendor takes any steps to cancel, terminate, fail to renew, amend
or otherwise materially change or modify the insurance or any part thereof.
10.3 Any insurance coverage acquired under the Agreement shall in no manner
discharge, restrict or limit the liabilities assumed by the Vendor under the
Agreement.
10.4 The Vendor shall deposit with the Region such evidence of its insurance as provided
in or required under the provisions of the Agreement:
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(a) at the time of execution of the Agreement;
(b) or in any event prior to commencing the Services; and
(c) within thirty (30) days of any change in coverage that would modify any
previously provided evidence of insurance.
10.5 The Vendor shall not do or omit to do anything that would impair or invalidate the
insurance policies.
10.6 Delivery to and examination or approval by the Region of any certificates of
insurance or policies of insurance or other evidence of insurance shall not relieve
the Vendor of any of its indemnification or insurance obligations under the
Agreement. The Region shall be under no duty either to ascertain the existence
of or to examine such certificates of insurance or policies of insurance or to
advise the Vendor in the event such insurance coverage is not in compliance
with the requirements set out in the Agreement.
10.7 This section shall survive any termination or expiry of the Agreement.
11. CONFIDENTIAL INFORMATION
11.1 A Party's Confidential Information does not include information which: (i) is placed it
the public domain by that Party; (ii) at the time when it is disclosed or access is
granted to the other Party, is known to the other Party free of any restrictions; (iii) is
independently developed by the other Party through individuals who have not had
either direct or indirect access to the disclosing Party's Confidential Information; and
(iv) is disclosed without any restrictions to the other Party by a third party who has a
right to make such disclosure to any Person. The above -listed exceptions do not
apply in the case of Confidential Information that is also PI.
11.2 A Party will not be liable for the disclosure of the other Party's Confidential
Information, if the disclosure is required by any law which is applicable in the
Province of Ontario, provided that the Party, to the extent permitted by such law,
notifies the other Party as soon as it becomes aware that any such requirement
has been or may be imposed.
11.3 Each Party will: (i) use the other Party's Confidential Information only in
accordance with the Agreement and only for the purpose of fulfilling its
obligations and exercising its rights under the Agreement; (ii) at a minimum, use
a reasonable degree of care to protect the other party's Confidential Information;
and (iii) disclose the other Party's Confidential Information only to its
representatives who have a need to know for purposes described in paragraph
above and are obligated to keep the Confidential Information of third parties
confidential at least to the same extent as set forth in the Agreement or as required
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by MFIPPA or any other applicable legislation.
11.4 Each Party acknowledges that the Confidential Information of the other Party is of
value to the other Party or to its suppliers and that any unauthorized copying, use,
disclosure, access or disposition of that Confidential Information will cause
irreparable injury to the other Party. Consequently, each Party agrees that in addition
to any other remedies that the other Party may have with respect to any
unauthorized use or disclosure of its Confidential Information, the other Party will be
entitled to seek injunctive and other equitable relief, as a matter of right.
11.5 This section shall survive any termination or expiry of the Agreement.
12. RECORDS AND AUDIT
12.1 The Vendor shall prepare and maintain complete Records of all aspects of the
Program and shall retain such Records for seven (7) years following the termination
or expiry of the Agreement.
12.2 For the three (3) years following the termination or expiry of the Agreement, the
Region may audit the Records of the Vendor, and take copies of such Records, after
giving at least twenty (20) Business Days prior written notice to the Vendor.
12.3 This section shall survive any termination or expiry of the Agreement.
13. ACCESS TO INFORMATION AND PRIVACY BREACHES
13.1 The Vendor acknowledges and agrees that:
(a) it will cooperate in handling each Program related access to information request
under MFIPPA that the Region receives in accordance with the applicable
legislation and that it will cooperate in providing any Records in its custody or
control that is required for the Region to process requests for information under
MFIPPA or any other applicable legislation;
(b) it will disclose to the Region any Services related privacy breaches immediately
after they occur; and
(c) it is responsible for assisting the Region in responding to inquiries and claims
from individuals and/or government officials in the event of any privacy breaches.
13.2 This section shall survive any termination or expiry of the Agreement.
14. NOTICE OF DAMAGES OR LOSS
14.1 The Vendor shall give immediate notice, and written notice with complete details
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thereof, to the Region of any accident, injury or harm to any person or any
damage or loss of any property of any person at the Region work site which
comes to the attention of the Vendor, its officers, employees, members, servants
or contractors, notwithstanding that the Region may not have any obligation with
respect to same.
15. OCCUPATIONAL HEALTH AND SAFETY, WSIB
15.1 The Vendor clearly understands and agrees that it is not, nor is anyone hired by it,
covered by the Region under the Workplace Safety and Insurance Act S.O. 1997,
c.16, Sch. A., as amended or replaced from time to time, and the Vendor shall be
responsible for and shall pay all dues and assessments payable under the
Workplace Safety and Insurance Act, the Employment Insurance Act, S.C. 1996,
c.23, as amended or replaced from time to time, or any other Act, whether Provincial
or Federal, in respect of itself, its employees and operations, and shall furnish the
Region, if requested, with such satisfactory evidence that it has complied with the
provisions of any such Acts.
15.2 The Vendor further confirms that it has both a written occupational health and safety
policy and program to implement that policy, and that all of its employees,
subcontractors and any other persons performing the Services are appropriately
trained, licensed and certified, as required to perform the Services.
15.3 If required to be registered with the Workplace Safety and Insurance Board
("WSIB"), the Vendor shall be in good standing with the WSIB at all times during the
Term of the Agreement. Following any required registration with the WSIB, if
requested by the Region, the Vendor shall produce up-to-date certificates issued by
the WSIB to the effect that they have paid in full their assessment based on a true
statement of the amount of payrolls. If the Vendor is exempt from WSIB coverage,
the Vendor shall provide up-to-date evidence of such exemption satisfactory to the
Region, upon the Region's request. The Vendor is responsible for obtaining WSIB
Clearance Certificates from all of its subcontractors performing Services pursuant to
this Agreement and passing them along to the Region's Designated Official upon the
Region's request.
16. DESIGNATED OFFICIALS
16.1 The Region and Vendor officials responsible for the overall administration and
security of the Agreement are identified in Schedule "B".
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17. TERMINATION
17.1 The provisions of this section are in addition to any other rights, privileges and
remedies to which the Region is entitled at law, in -equity or otherwise in the
Agreement.
17.2 The Region may terminate the Agreement immediately upon giving notice to the
Vendor, if the Vendor:
(a) ceases to carry on business in the normal course, makes a general assignment
for the benefit of creditors, or becomes subject to any proceeding for liquidation,
insolvency or the appointment of a receiver;
(b) publicly disparages the Region's logo, its Councilors and/or its officers, directors
or employees, or misuses the Region's logo or corporate endorsement;
(c) makes an assignment of the Agreement or the Services thereunder or any part
thereof, without the prior written consent of the Region;
(d) is in breach of section 3.4, 7.1, 8, 11, or 13 of this Agreement; or
(e) is in default of any provision of the Agreement that is not cured or addressed by
the Vendor to the satisfaction of the Region within seven (7) days of receipt of
that notice from the Region.
17.3 If the Region terminates the Agreement as a result of an act or event of default
described in section 17.2, in addition to any other rights, privileges and remedies it is
entitled to, the Region may recover from the Vendor loss, damage and expense
incurred by the Region or may be incurred by the Region by reason of the Vendor's
default.
17.4 A waiver of a default as described in section 17.2 shall not extend to, or be taken in
any manner whatsoever to affect the rights of the Region with respect to any
subsequent default, whether similar or not.
17.5 Either Party reserves the right, in its sole discretion, to terminate the Agreement
without cause and without any liability, cost or penalty upon ninety (90) days' prior
written notice to the other Party.
17.6 Any termination under this section shall be without prejudice to the rights and
obligations of the Parties accrued to the date of termination.
17.7 The express rights of termination in the Agreement are in addition to and shall in no
way limit any right or remedies of the Region under the Agreement, at law or in
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equity.
17.8 Upon termination of the Agreement each Party will return the other Party's
Confidential Information to the Party and destroy any such Confidential Information
that cannot be returned.
17.9 Upon termination of the Agreement, the Vendor shall, in addition to its other
obligations under the Agreement and at law:
(a) provide the Region with a report detailing the current state of the provision of the
Services by the Vendor at the date of termination, and any other information
requested by the Region pertaining to the provision of the Services and
performance of the Agreement; and
(b) promptly end any use of the Region's logo or corporate endorsement; and
(c) continue to meet all of its contractual obligations to the Region's residents.
18. NOTICE, ETC.
18.1 Any report, notice or communication under the Agreement shall be given in writing
by electronic means of communication or by hand delivery or courier to the
representative of the Parties noted below at the addresses noted below. Any notice,
if sent by means of electronic communication, shall be deemed to have been
received on the business day following the sending, or if delivered by hand or courier
shall be deemed to have been received at the time it is delivered to the applicable
address noted below.
If to the Region:
Attention: John Presta, Works Department
The Regional Municipality of Durham
605 Rossland Rd. East
Whitby, Ontario, L1 N6A3
Phone: (905) 668-7711
Email: john.presta@durham.ca
If to the Vendor:
Attention: Jeff Olson, Business Development
Service Line Warranties of Canada, Inc.
150 King Street West, Suite 200
Toronto, ON M51-1 1J9
Phone: (954) 542-8231 x284
Email: jolson@slwofc.ca
A Party may from time to time change the representative designated for it under
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this section by giving the other Party prior written notice of the newly designated
representative and the date upon which it will become effective.
19. GENERAL
19.1 The Agreement may only be modified by a written agreement duly executed by an
authorized signing officer of the Parties to the Agreement.
19.2 In the event of a dispute, the Party who wishes to raise the dispute will give notice of
the dispute (in accordance with section 18) to the other Party. The dispute will be
deemed to have arisen on the day that notice is received by the other party. Within
five (5) Business Days of the dispute arising, an official from each party will meet
and attempt to resolve the dispute. If the officials fail to resolve the dispute within ten
(10) Business Days of that meeting, then either Party may pursue any legal option to
resolve the dispute.
19.3 The Agreement constitutes the complete and exclusive agreement between the
parties with respect to its subject matter, and supersedes and replaces any and all
prior or contemporaneous discussions, negotiations, understandings and
agreements, written and oral, regarding its subject matter. Except as expressly set
out in the Agreement, the Agreement may be changed only by a written document
signed by authorized representatives of Vendor and the Region. Should any
provision of the Agreement be held to be invalid by a court of competent
jurisdiction, then that provision will be enforced to the extent permissible, and all
other provisions will remain in effect and are enforceable by the Parties.
19.4 The headings used in the Agreement are for convenience of reference only. No
provision of the Agreement will be interpreted against any party merely because that
party or its legal representative drafted the provision. All remedies are cumulative.
Throughout the Agreement, the term "including" or the phrases "e.g.," or "for
example" have been used to mean "including, without limitation".
19.5 No term of the Agreement will be deemed to be waived by reason of any previous
failure to enforce it. No term of the Agreement may be waived except in a writing
signed by the party waiving enforcement.
19.6 The Vendor may not assign its rights or delegate its duties under the Agreement,
either in whole or in part, without the prior written consent of the Region. Subject to
that restriction, the Agreement will be binding on, will enure to the benefit of, and will
be enforceable against the parties and their respective successors and assigns.
19.7 The relationship between the Parties is that of independent contractors. The
Agreement will not establish any relationship of partnership, joint venture,
employment, franchise or agency between them. Neither Party will have the power
to bind the other without the other Party's prior writen consent.
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19.8 The Agreement will be governed by and construed in accordance with the laws of
the Province of Ontario and the laws of Canada applicable therein, without reference
to the conflict of laws provisions. The Parties agree to attorn to the jurisdiction of the
courts of the Province of Ontario for the conduct of any legal proceedings under, or
related to, the Agreement.
19.9 The Vendor will not issue any public notice or press release, or otherwise make use
of its association with the Region or the Agreement, without the prior written consent
of the Region.
19.10 Except as expressly provided otherwise in the Agreement, neither Party will be liable
for any failure or delay in its performance under the Agreement due to any cause
beyond its reasonable control that could not have been avoided by the exercise of
reasonable foresight provided that the Party affected by such failure or delay gives
the other Party prompt written notice of the cause, and uses reasonable commercial
efforts to correct such failure or delay within a reasonable period of time (not to
exceed thirty (30) days). Lack of finances or labour disputes shall in no event be
deemed to be a cause beyond a Party's reasonable control.
[Signature Page Follows]
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IN WITNESS WHEREOF the Region and the Vendor have executed the Agreement as of
the Effective Date first above written.
THE REGIONAL MUNICIPALITY OF DURHAM
Per:
Name: Jenni Demanuele, CPA, CMA
Title: Acting Commissioner, Works
SERVICE LINE WARRANTIES OF CANADA, INC.
DocuSigned by:
Per: 9tiLir,6d 6a ti S
59C95FEDA3C044A...
Name: Michael Backus
Title: Chief of Sales
have authority to bind the corporation.
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SCHEDULE "A"
SERVICES
The Services are as follows:
DEFINITIONS
"Contractor Network" means a network of contractors to be hired by the Vendor that
will carry out the Warranty Services identified in this Agreement.
"Residential Property Owners" mean those registered owners of property within the
geographical boundaries of the Region that are either connected to the Region's
water system, the Region's sewer system or both and specifically excludes
commercial property owners and tenants living in residential properties. Where a
property is of mixed use, which includes a residential element, properties will be
eligible for Sewer Lateral Warranty Services where the Sewer Lateral does not
exceed 6 inches in diameter and for Water Service Warranty Services where the
Water Service does not exceed 2 inch in diameter.
"Sewer Lateral" means that defined in "Sewer Lateral -Private Portion".
"Sewer Lateral -Private Portion" refers to the drain pipe extending from a building on
private property to the Sewer Lateral -Public Portion. The Sewer Lateral -Private
Portion may be used to convey either storm water, sanitary sewage or a combination
of both. This is the portion of the Sewer Lateral which is to be covered under the
Warranty Services specified in this Agreement.
"Sewer Lateral -Public Portion" refers to the drain pipe extending from private
property line to the main sewer that is located on municipally owned property,
typically located below the municipal road allowance. The Sewer Lateral -Public
Portion may be used to convey either storm water, sanitary sewage or a combination
of both. The Region will assume responsibility for all repairs to the Sewer Lateral -
Public Portion which are not as a result of work completed to the Sewer Lateral -
Private Portion under the Warranty Services.
"Warranty Plans" means Water Service and Sewer Lateral protection plans sold to
Residential Property Owners within the Region as a result of this Agreement.
"Warranty Services" mean the performance of those repair, maintenance,
replacement and restoration services covered under the Warranty Plans sold to the
Residential Property Owner as a result of this Agreement as further specified in this
Schedule.
"Water Service" means the water pipe connected to the watermain distribution
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system which is designed to convey water from this system to a property. The
property owner is responsible for the portion located between the building and
property line. This is the portion of the water pipe which shall be covered under the
Warranty Services specified in this Agreement. The Region will assume
responsibility for all repairs to the water pipe from the property line to the watermain
which are not as a result of work completed under the Warranty Services.
2. WARRANTY SERVICE
2.1 The Vendor shall provide:
(a) Water Service warranty protection plans for Residential Property Owners within
the Region at an affordable cost;
(b) Sewer Lateral warranty protection plans for Residential Property Owners within
the Region at an affordable cost; and,
(c) all warranty protection plans to Residential Property Owners within the Region on
a strictly optional opt -in basis.
2.2 The Vendor shall not provide services outside of those listed under this Schedule or
to Residential Property Owners within the Region unless written consent is received
from the Region.
3. COVERAGE
3.1 The Vendor shall provide warranty protection plans which are beneficial and provide
value to Residential Property Owners within the Region.
Water Service Coverage
3.2 Warranty protection plan coverage for Water Services offered by the Vendor to
Residential Property Owners within the Region shall include the following
coverage:
(a) repair of a Water Service and related repairs up to a maximum of $5,000 per
service call;
(b) locating, excavating and repairing or replacing, as required, Water Services;
(c) damage arising to Water Services as a result of thawing or freezing;
(d) emergency repair required to Water Services due to reduction in performance
caused by normal wear and tear;
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(e) asphalt, concrete and landscaping basic restoration, as required, for each
occurrence of repair work undertaken under the plan within the coverage limit;
(f) an one-year warranty for workmanship and quality of all repair and restoration
work performed; and
3.3 Water Service warranty protection plan coverage shall not contain exclusion clauses
relating to pre-existing conditions or the age of the property.
Sewer Lateral Coverage
3.4 Warranty protection plan coverage for Sewer Laterals offered by the Vendor to
Residential Property Owners within the Region shall include:
(a) repair of Sewer Lateral and related repairs up to a maximum of $8,000 per
service call;
(b) locating, excavating and repairing or replacing, as required, Sewer Laterals;
(c) emergency repair required to Sewer Laterals due to reduction in performance
caused by normal wear and tear;
(d) damage arising to Sewer Laterals as a result of root infiltration, ponding, back fall,
lateral cracks, or calcite which cannot be cut out;
(e) asphalt, concrete and landscaping basic restoration, as required, for each
occurrence of repair work undertaken under the plan within the coverage limit;
and
(f) an one-year warranty for workmanship and quality of all repair and restoration
work performed.
4. MARKETING
4.1 The Vendor will be responsible for the development and administration
associated with marketing the program. The Region may, at its sole and
absolute discretion, choose to provide information relating to the Warranty Plans
to its residents on its website. The Region will retain the right of final approval of
all of the Vendor's marketing material related to the warranty program specified
in this Schedule, including information on the Vendor's webpage relating to the
Services offered to the Region's residents pursuant to the terms of this
Agreement.
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4.2 The Vendor shall be entitled to use the Region's logo on materials related to the
Services, upon the Region's prior written approval of the materials containing the
logo in accordance with the terms specified in the Agreement.
4.3 Marketing activities involving telemarketing and/or door-to-door solicitation by the
Vendor related to the Services are strictly prohibited.
4.4 The Region will not be providing the Vendor with a mailing list of its residents. The
Vendor is expected to determine customer address listings on its own.
4.5 The Vendor shall bear all costs associated with marketing.
4.6 The Vendor shall not make any representations to the Residents that the Vendor
or the Vendor's employees, agents, servants, and subcontractors are acting on
behalf of the Region or are the Region's employees, agents, or contractors.
5. CONTRACTOR NETWORK
5.1 The Vendor shall establish a Contractor Network sufficient in size to meet all
requests for Warranty Services made by enrolled Residential Property Owners.
The Vendor shall establish a Contractor Network that is sufficient in size and
scope to compensate for any disruptions to Warranty Services due to disputes
with a contractor. The Region will not intervene in any disputes or disagreements
between the Vendor and its Contractor Network. The Vendor shall ensure that all
contractors within that Contractor Network:
(a) have sufficient quantities of materials for use in the provision of the Services
identified in this Agreement available at all times;
(b) have the ability and equipment to excavate to a depth of at least six (6)
meters;
(c) hold or have in their employ at all times an individual who holds and
maintains all applicable trade licenses and other required licenses and
professional designations to perform the Services;
(d) perform all works in accordance with all applicable by-laws, laws and
regulations including but not limited to the Occupational Health and Safety
Act, Workplace Safety and Insurance Act and any Regulations to those Acts
established by the province of Ontario all of which may be amended from
time to time;
(e) not be permitted to file liens on the property of enrolled Residential Property
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Owners for work relating to the Warranty Services contemplated under this
Agreement and the resulting Warranty Plans; and
(f) carry at a minimum, Commercial General Liability insurance with a minimum
limit of $2,000,000 per occurrence endorsed to include the Vendor and the
Region as additional insureds.
Failure of a contractor to hold the appropriate trade licenses in accordance with
the requirements above will be deemed to be a default of the Vendor under this
Agreement.
6. PLAN ADMINISTRATION
6.1 The Vendor shall be responsible for and bear all costs related to all activities
involving the sale and administration of Warranty Plans to enrolled Residential
Property Owners, including managing its enrollment processes, fielding and
responding to requests for service repairs, arranging and providing oversight to its
Contractor Network with respect to Warranty Services as well as responding to all
billing inquiries, customer complaints and service cancellation issues.
7. CUSTOMER SERVICE
7.1 The Vendor shall be responsible for maintaining strong customer service
accountability to Residential Property Owners who chose to enroll in its Warranty
Plans, including:
(a) ensuring that it staffs and maintains a toll -free call center twenty-four (24) hours
each day, seven (7) days each week which shall be responsible for receiving all
calls related to Warranty Services, handling applications for Warranty Plans,
answering customer inquiries, billing and claims requests or complaints;
(b) availability of French language services;
(c) assuring that it and its Contractor Network maintain reasonable response times
including ensuring that customers are contacted to schedule non -emergency
repair work by its Contractor Network within seventy-two (72) hours of receiving
a request for service;
(d) assuring that customers are contacted by a contractor to schedule emergency
repairs within twelve (12) hours of receiving a request for service; and,
(e) ensuring that all repair work is completed in a reasonable and timely manner
thereafter.
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8. MEDIATION AND TRAINING
8.1 The Vendor shall establish, to the Region's satisfaction, a mediation program and
protocols to handle circumstances where enrolled Residential Property Owners
contact the Region directly to inquire about the Warranty Plans or to raise disputes
between themselves and the Vendor.
8.2 The Vendor shall also provide training to Region staff, to the Region's satisfaction,
with respect to the Warranty Plans it offers and how to address calls received by
customers.
9. QUALITIES, MATERIALS AND SPECIFICATIONS
9.1 The Vendor shall ensure that with respect to performing all Warranty Services
contemplated under this Agreement and the resulting Warranty Plans, it and its
contractors shall:
(a) adhere to all applicable, federal, provincial and local environmental and health
and safety rules and regulations with respect to performing all Warranty Services;
(b) perform all Warranty Services pursuant to valid permits and that all such Warranty
Services successfully pass any and all required Region inspections, with the
Vendor being expected to cover all expenses related to permit fees and
inspections costs; and,
(c) maintain a reasonable standard of quality and, at a minimum, meet all and any
applicable Ontario building and material requirements and specifications in force
at the time that the Warranty Services are performed as well as taking any
additional measures and following any additional requirements that the Region
requires at the time that the Warranty Services are performed.
9.2 The Vendor shall ensure that its Contractor Network leave all job sites in an equal or
better state of repair or cleanliness as they were found in, making only those changes
necessary to complete the Warranty Services.
9.3 The Vendor shall be responsible for all damage to the Sewer Lateral, Sewer Lateral -
Public Portion and Water Service located on municipally owned property and/or any
third -party property caused by the Vendor or its contractors performing Warranty
Services contemplated under this Agreement.
10. MONITORING & REPORTING REQUIREMENTS
10.1 In order to measure and ensure continued success of the Warranty Products, the
Vendor shall provide the Region with access to its online Partner Portal. Data
provided by the Partner Portal include:
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(a) Contracts and customer totals, available by contract type;
(b) Enrollment channel details;
(c) Service level metrics including number of service requests, successful repairs,
details on services provided, value of services provided, contractor assignments
and satisfaction ratings.
10.2 In addition to information provided by the online the Partner Portal, Vendor shall
provide the Region with a monthly report regarding customer satisfaction.
10.3 The Region shall be entitled to audit any and all information provided by the Vendor
in order to verify its accuracy. The Region shall provide the Vendor with a minimum
of thirty (30) calendar days' notice of its intention to audit and the Vendor shall make
available its records in order to facilitate such an audit. Failure to allow such an audit
to occur shall constitute a breach of the agreement arising from this Agreement.
11. COST STRUCTURE, WARRANTY PLANS PRICING, BILLING & PAYMENT FOR
CUSTOMERS
11.1 The Vendor shall offer a monthly flat -rate fee subscription -based pricing structure for
Water Service and Sewer Lateral warranty protection plans to Residential Property
Owners. The Vendor shall not charge any deductibles or any additional fees to
Residential Property Owners who become the Vendor's customers. The Vendor shall
structure the subscription fees to be sufficient to cover all related expenses. During
the Initial Term of the Agreement, the Vendor shall charge the following fees (in
Canadian dollars) for its Warranty Plans:
(a) Warranty Plan for Sewer Lateral - $9.00 per month, $108.00 annually for
$8,000.00 coverage limit; and,
(b) Warranty Plan for Water Lateral - $6.00 per month, $72.00 annually for
$5,000.00 coverage limit.
11.2 The Vendor shall be able to reevaluate and adjust its pricing for Warranty Plans
after the Initial Term of the Agreement, once during any 12-month period, based on
increases in the consumer price index ("CPI") for Services in Ontario as defined by
Statistics Canada. Any such adjustment shall not exceed the CPI percentage
increase over the prior year plus 2 percentage points, unless the Parties agree in
writing.
11.3 The Vendor shall not be entitled to include subscription billing for Warranty Plans
with utility billing. The Vendor shall develop, maintain and administer all billing
requirements on its own. The Region will not be involved in any billing
arrangements or disputes.
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12. REGION PROGRAM RESTRICTIONS
12.1 The Vendor shall not be entitled to access or apply for any grant monies, aid or
reimbursement from any program administered by the Region with respect to the
delivery of Services contemplated under this Agreement that may otherwise be
available to Residential Property Owners.
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SCHEDULE "B"
DESIGNATED OFFICIALS
REGION'S DESIGNATED OFFICIAL
John Presta, Works Department
The Regional Municipality of Durham
605 Rossland Rd. East
Whitby, Ontario, L1 N6A3
Phone: (905) 668-7711
Email: john.presta@durham.ca
VENDOR'S DESIGNATED OFFICIAL
Jeff Olson, Business Development
Service Line Warranties of Canada, Inc.
150 King Street West, Suite 200
Toronto, ON M51-1 1 J9
Phone: (954) 542-8231 x284
Email: jolson@slwofc.ca
Page 89
If this information is required in an accessible format, please contact 1-800-372-1102 ext. 2564
The Regional Municipality of Durham
Information Report
From: Commissioner of Planning and Economic Development
Report: #2022-INFO-80
Date: September 29, 2022
Subject:
2021 Census of Population — Language (Release 4), File: D01-03
Recommendation:
Receive for information
Report:
1. Purpose
1.1 This report presents an overview of Statistics Canada's fourth release of the 2021
Census of Population data, highlighting Durham Region's statistics on language.
Attachment 1 summarizes key statistics in Durham Region, the Greater Toronto and
Hamilton Area (GTHA), and Ontario.
2. Background
2.1 On August 17, 2022, Statistics Canada released the fourth dataset in a series of
2021 Census of Population statistics for municipalities across Canada. This release
focused on language, including first official language spoken; mother tongue;
languages spoken at home; and knowledge of languages. The Census is conducted
in Canada every five years.
3. Previous Reports and Decisions
3.1 2022-INFO-79 — 2021 Census of Population — Families, Households, Marital Status,
and Income (Release 3)
Page 90
Paae 2 of 6
3.2 2022-INFO-77 — 2021 Census of Population — Age, Gender, and Dwelling Type
(Release 2)
3.3 2022-INFO-31 — 2021 Census of Population — Population and Dwelling Counts
(Release 1)
4. Language
4.1 In 2021, the knowledge of English or the ability to have a conversation in English
was claimed by 98.8% of Durham's residents, slightly lower than in 2016 (99.1 %).
4.2 Approximately 97.2% of respondents reported English as their first official
language spoken, followed by French (1.3%).
4.3 English was the language most frequently spoken at home for 86.1 % of
Durham's population in 2021, as identified in Figure 1. This percentage compares to
Ontario at 77.4% and GTHA at 68.5%.
French
0.5%
Non -official
languages
9.4%
More than one
language spoken
■ equally often at
English home
86.1% 4.0%
4.4 Similarly, English was the mother tongue for the majority of people in Durham
(76.6%), Ontario (65.1 %) and the GTHA (53.8%), all slight decreases from 2016.
4.5 Approximately 18.3% of Durham residents reported having one or more languages
as mother tongue that are different than either of Canada's two official languages in
2021 (up from 15.3% in 2016). The most prevalent non -official languages reported
as mother tongue in Durham in include (in rank order): Tamil, Urdu, Tagalog
(Filipino), Spanish, Mandarin, Italian, Arabic, Dari, Gujarati, and Yue (Cantonese),
as illustrated in Figure 2.
Page 91
Paae 3 of 6
Figure 2 1 Top 10 non -official languages reported as mother tongue
Tamil
Urdu
Tagalog (Filipino)
Spanish
Mandarin
Italian
Arabic
Dari
Gujarati
Yue(Cantonese)
0 2000 4000 6000 8000 10000 12000 14000 16000
4.6 In 2021, 9.4% of Durham's population (65,440 people) reported speaking one or
more non -official languages on a regular basis at home, compared to 6.5% (41,975
people) in 2016. Of those in Durham Region who speak a non -official language
most often or on a regular basis at home, the most prevalent include: Tamil, Urdu,
Mandarin, Tagalog (Filipino), Spanish, Dari, Gujarati, Arabic, Yue (Cantonese), and
Punjabi.
Figure 3 1 Top 10 languages spoken most often at home, other than English and French
Tamil
Urdu 0066—
Mandarin
Tagalog (Filipino)
Spanish
Dari
Gujarati
Arabic
Yue(Cantonese)
Punjabi
0 2000 4000 6000 8000 10000 12000
Page 92
Paae 4 of 6
4.7 The GTHA has a considerably higher share of residents who first learned a non-
official language as their mother tongue (38.8%) compared to Durham (18.1 %), as
illustrated in Figure 4.
Figure 4 1 Languages reported as mother tongue in the GTHA
Multiple languages as
mother tongue
6.3%
Non -official languages
38.8%
F
1.0%
English
53.8%
4.8 The GTHA, as a whole, also has a higher share of residents who use a non -official
language spoken most often or on a regular basis at home (23.8% or 1.7 million
people) than Durham (9.4%). The most prevalent include: Mandarin, Yue
(Cantonese), Punjabi, Urdu, Tamil, Spanish, Tagalog (Filipino), Arabic, Portuguese,
and Russian.
5. Potential Impacts of global events
5.1 Global events, including the COVID-19 pandemic, have significantly impacted
population and demographic growth trends across the globe. They have also
influenced growth patterns in the GTHA as indicated in previous data releases
noted in section 3. One key impact is the changes in immigration patterns which
enhance and diversify the languages spoken within Durham's communities, as
identified in this report. Future data releases of the 2021 Census and beyond will
provide further insight into the shifts, the longevity of their impacts, and whether
they represent long-term trends.
Page 93
Paae 5 of 6
6. Relationship to Strategic Plan
6.1 This report aligns with/addresses the following strategic goals and priorities in the
Durham Region Strategic Plan:
a. Goal 5.3 — Demonstrate commitment to continuous quality improvement and
communicating results
7. Conclusion
7.1 The Census is an essential source of data on the demographic characteristics over
time.
7.2 Statistics Canada has noted the following release schedule for additional data this
year:
• September 21 — Indigenous peoples and Housing;
• October 26 — Immigration, place of birth, and citizenship; ethnocultural
and religious diversity; and mobility and migration;
• November 30 — Education, labour, language of work, commuting, and
instruction in the minority official language.
7.3 Following the completion of the seven major releases, there will be further releases
(dates to be determined) that will highlight additional themes and key findings in the
data, data tables, updates to data products, and further analyses.
7.4 The 2021 Census information will be used as input to various Regional projects,
including the update to the Regional Official Plan through the Municipal
Comprehensive Review (Envision Durham), infrastructure master planning, annual
infrastructure capital budgets and forecasts, the annual Business Plan and
Budgeting process, Development Charges Studies, and the Durham Region Profile.
7.5 A copy of this report will be forwarded to the area municipalities and be made
available on the Region's website.
8. Attachments
Attachment #1: Statistics Canada 2021 Census of Population, Fourth Release
(language)
Page 94
Respectfully submitted,
Original signed by
Brian Bridgeman, MCIP, RPP
Commissioner of Planning and
Economic Development
Paae 6 of 6
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Page 97
cdy 4
PICKERING Corporate Services Department
Legislative Services
Sent by Email
September 28, 2022
The Right Honourable Justin Trudeau
Prime Minister of Canada
80 Wellington Street
Ottawa, ON K1A OA2
pm .pm.gc.ca
Subject: Re: Support for Autism
File: A-1400-001-22
The Council of The Corporation of the City of Pickering considered the above matter at a meeting
held on September 20, 2022 and adopted the following resolution:
WHEREAS an Autism Spectrum Disorder (ASD) diagnosis is a neurodiverse condition that
applies to an estimated 135,000 Ontarians, characterized by differences in the way that the
individual communicates and relates to the world around them. As the word "spectrum"
suggests, ASD impacts and challenges each individual differently, and in some cases
includes co-occurring health concerns;
And Whereas specifically, once a person turns 18, they typically lose access to most ASD
government funding and services, which are largely geared toward children. Some of the
most significant gaps in supports include long wait times and inaccessible or unaffordable
respite care and housing. A group home setting can offer 24-hour care, firm routine, access to
social workers and other care providers, as well as appropriate supervision for social
interactions and outings that working parents simply cannot provide. The need for appropriate
and timely care has been highlighted and exacerbated by the Covid-19 pandemic;
And Whereas over 14,000 individuals (and growing) with ASD are on waitlists for affordable
housing, and individuals receiving funding from the Ontario Disability Support Program
(ODSP) do not receive enough money to sustain access to private group home
accommodations. The maximum single rate for ODSP in 2020 was $1,169/month ($14,028),
compared to the cost of private group home living at $90,000/year, and parents are often
financially unable to bridge the gap while providing necessities for themselves and other
family members;
Now therefore be it resolved that the Council of The Corporation of the City of Pickering:
1. Calls on the Province of Ontario to increase the supply of affordable, supportive
housing and respite care options for both children and adults diagnosed with Autism
Pickering Civic Complex I One Ti%W§8ade I Pickering, Ontario L1 V 6K7
T. 905.420.4611 1 F. 905.420.9685 1 Toll Free 'r866.683.2760 I clerks@pickering.ca I pickering.ca
Re: Support for Autism
September 28, 2022
Page 2 of 3
Spectrum Disorder, equipped with access to wrap -around services, and prioritized by
need;
2. Requests that the Province of Ontario consider increasing the Ontario Disability
Support Program allocations to provide individuals and families with more housing
options for adults with Autism Spectrum Disorder;
3. Calls on the Federal government to expedite the development of a National Autism
Strategy; and,
4. That a copy of this resolution be distributed to the Hon. Doug Ford, Premier of Ontario,
the Hon. Peter Bethlenfalvy, MPP for Pickering -Uxbridge, all Durham Region MPPs,
Chair John Henry, Region of Durham, all Durham Region municipalities, all Durham
Region MPs, and Prime Minister Justin Trudeau.
Should you require further information, please do not hesitate to contact the undersigned at
905.420.4660, extension 2019.
Yours truly,
Susan Cassel
City Clerk
SC:am
Enclosure
Copy: The Hon. Doug Ford, Premier of Ontario
The Hon. Erin O'Toole, Member of Parliament, Durham
The Hon. Mark Holland, Member of Parliament, Ajax
Ryan Turnbull, Member of Parliament, Whitby
Colin Carrie, Member of Parliament, Oshawa
Jamie Schmale, Member of Parliament, Haliburton-Kawartha Lakes -Brock
Jennifer O'Connell, Member of Parliament, Pickering -Uxbridge
The Hon. Peter Bethlenfalvy, Member of Provincial Parliament, Pickering -Uxbridge
Patrice Barnes, Member of Provincial Parliament, Ajax
Lorne Coe, Member of Provincial Parliament, Whitby
Jennifer French, Member of Provincial Parliament, Oshawa
Todd McCarthy, Member of Provincial Parliament, Durham
Laurie Scott, Member of Provincial Parliament, Haliburton-Kawartha Lakes -Brock
John Henry, Regional Chair, Regional Municipality of Durham
Alexander Harras, Regional Clerk, Regional Municipality of Durham
Page 99
Re: Support for Autism
September 28, 2022
Becky Jamieson, Director of Corporate Services/Clerk, Township of Scugog
Nicole Cooper, Director of Legislative & Information Services, Town of Ajax
June Gallagher, Municipal Clerk, Municipality of Clarington
Chris Harris, Clerk, Town of Whitby
Fernando Lamanna, Clerk, Township of Brock
Debbie Leroux, Clerk, Township of Uxbridge
Mary Medeiros, City Clerk, City of Oshawa
Chief Administrative Officer
Page 3 of 3
Page100
Newcastle BIA MINUTES September 8th, 2022
www.villageofnewcastle.ca
Attendance: Angela Booth, Theresa Vanhaverbeke, Jane Black, Marni Lewis, Janeen
Calder, Tracey Yates, Councillor Marg Zwart, Bonnie Wrightman
Regrets: Greg Lewis, Valentine Lovekin, Doug Sirrs, Ann Harley
1. Meeting called to order at 9:10 a.m.
2. Approval of August Minutes
Motion by: Jane Black Seconded by: Angela Booth Carried
3. Business Arising from Minutes:
n/a
4. President's Report: Ask Valentine to bring by-laws to the next meeting to
confirm quorum numbers.
5. Treasurer's Report: n/a
6. Council Report: n/a
7. Committee Reports:
Safety & Decor:
Theresa will arrange to have the banners taken down and the snow removal
contract with Troy. Marni will schedule the snow flakes to go up between
Remembrance Day and the Town Hall Lighting. Jane Black will order the
Remembrance Day wreath for the BIA.
Advertisina: Angela Booth reported as follows:
Facebook: Page growing, likes are up by 43
#1 post: Rhonda's repeat - Orono Times post
#2 post: Hospice Donation by No Frills
#3 post: Clark Meats veggie stand
There are lots of questions about upcoming events, Angela will do a social media
post about upcoming Fall/Winter events and a poster for the Hall display and
area businesses.
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Another idea for a post "Do you know what the BIA does?" - to educate the
public
Special Events:
a) Harvest Festival (Oct 1st 2022 9:00-4:00)
The Bia has `Newcastle' clothing to sell at the harvest festival, it will be
available to order as well.
b) Town Hall Lighting (Nov 18th 2022 6:00-8pm)
The wagon rides have been booked, they are asking for $1000 this year, it
is in the budget. The MOC will look after the lights and fix any that need
to be repaired. The street will be closed from Beaver to North St.,
working on permits to do that. The committee is looking into having
vendors and will be meeting soon.
c) Santa Parade (November 20th at 5:30pm)
The theme this year is Toyland. Permits have been approved. The
committee is currently looking for volunteers, and sponsorship donations
from businesses. If you are interested please let me know.
d) Breakfast with Santa (Nov 26th 2022 8-1 lam)
Plans are underway. Santa is booked. Looking for children's entertainment,
if anyone has a contact please pass along.
e) BIA Fall Social (Sept 22nd 2022 5-7pm at the Massey House)
If you are interested in attending and meeting the local business community
please rsvp to m.glewis@rogers.com
Ignite Yoga is having their grand opening on October 1 st. Central Plains
Cannabis received the first licence in Canada to cultivate cannabis on their
property. Press release to follow.
45 King has been leased to a Health and Wellness/Dentist
109 King Ave - second floor is available
CBOT has 15 events between now and the end of the year, check their
website for details.
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September 20th at Diane Hamre will be a Linkedln information session with
Creator Services.
Fall into Shopping in Clarington campaign is underway.
Rapid test are available at CBOT - if your business would like any reach out to
Bonnie@cbot.ca
9. Chamber News: working on upcoming events, working with the joint
chambers and their new directory will be coming later this Fall.
10. CIP: n/a
11. New Business:
The Farmers Market may be moving to Bowmanville next summer, while the
arena undergoes a renovation. The BIA would love to help them find a space in
Newcastle. How much space do they need? Do they need power? Marni will
contact Sam Kent.
Businesses outside of the BIA want to get involved but they don't pay the levy.
We will suggest they are welcome to come to meetings and volunteer with the
committees.
12. Next meeting, Thursday, October 13th, 2022, 9am at Community Hall
13. Motion to adjourn meeting by Marni Lewis Seconded by Janeen Calder
Page103