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Newtonville Road (Regional Road 18), Municipality of
Clarington
Road Rehabilitation
Works Department August 26, 2022 Public Notice
The Regional Municipality of Durham is proceeding with road rehabilitation on Newtonville Road
(Regional Road 18) from 0.35 km south of Concession Road 5 to 0.8 km south of Concession Road
6, in the Municipality of Clarington. Work will consist of pulverizing asphalt, culvert replacements,
steel beam guide rail, granular A road base, hot mix paving, shouldering and pavement markings.
Construction Schedule
The Region's contractor Dufferin Construction will start work on August 29 and is expected to
complete the work by November 4. Please note that unfavourable weather conditions may influence
the work schedule.
Lane Restrictions
Daily lane restrictions will be required for the duration of the project to complete the work in a safe
and efficient manner. Drivers should expect delays within the construction limits during the project.
Municipal construction projects include the use of equipment which may cause noticeable noise and
vibration for nearby residents.
The Region realizes that the construction work will be disruptive and will complete the work as quickly
and efficiently as possible. Drivers are asked to exercise additional caution for pedestrian, cyclist, and
construction worker safety.
The dates shown are tentative and may change based on the contractor's schedule.
If you have any questions or concerns, please contact one of the following staff members listed below
from the Regional Municipality of Durham, Works Department:
Warren Geer, C.Tech. Doug Scott
Project Manager Project Inspector
905-668-7711 ext. 3442 905-434-0442
Warren.Geer@durham.ca
If you require this information in an accessible format, please contact 1-800-372-1102 ext. 3824.
91 facebook.com/RegionOfDurham
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twitter.com/Reg ion Of Durham
Public Notice Newtonville Road Rehabilitation
Gor�ess\�� Rd 6 NN
SITE �d5
LOCATION Gor�ess\��
The Regional Municipality of Durham Works Department
605 Rossland Rd. E., Whitby Ont. L1 N 6A3
Telephone: 905-668-7711 or 1-800-372-1102
durham.ca/WorksProjects
3 m
From:
Chambers, Michelle
To:
Chambers, Michelle
Subject:
Update (FAQs) from John Presta, Commissioner of Works RE: Agreement between Durham Region and Service
Line Warranties Canada (SLWC)
Date:
September 9, 2022 11:48:58 AM
Attachments:
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To: Regional Chair Henry and Members of Regional Council
To: All Area Municipal Clerks
Good afternoon,
On behalf of John Presta, Commissioner of Works and further to the email provided
below, please find attached "Frequently Asked Questions" which have been posted to
the Region's website.
Thank you,
EU10,
Elia Mastrangelo I Administrative Assistant
Works Department — Office of the Commissioner
The Regional Municipality of Durham
Elia.Mastrangelop_durham.ca 1905-668-7711 extension 35401durham.ca
My pronouns are she/her
n1500
From: Elia Mastrangelo
Sent: September 2, 2022 3:12 PM
Subject: Message from John Presta, Commissioner of Works RE: Agreement between Durham
Region and Service Line Warranties Canada (SLWC)
Good afternoon Regional Chair Henry and Members of Regional Council,
I forward the following message on behalf of John Presta, Commissioner of Works:
Effective July 1, 2022, the limit of the Region's responsibility for sanitary sewer
service connections in the Region of Durham shifted to the property line. The
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Region has communicated this change on our website and has a social media
campaign on-going to bring attention to the change as well as the warranty
protection program being offered by Service Line Warranties Canada (SLWC).
Please note that SLWC commenced with their marketing campaign with a
social media campaign, a press release and a mailout to residents. A
comprehensive summary of information is provided below for your information.
Background
The Region's Sanitary System By -Law 90-2003 has been modified and was
approved by Regional Council on September 29, 2021, and finalized on April
27, 2022, to shift the limit of responsibility to the property line for the repair of
sanitary sewer service connections. This shift in responsibility aligns the
Region with Water Supply System By -Law 89-2003 and was completed in
concert with Regional Council endorsing Service Line Warranties Canada on
September 29, 2021, to provide warranty services to property owners on
private property. The warranty program provides affordable protection against
significant, unexpected costs of repairing or replacing leaking water and
sanitary services and provides timely and high-quality warranty service. The
program will also create awareness and inform property owners of their
responsibilities when it comes to their water and sanitary service infrastructure.
As required by Item 10.6 of Works Committee Report #2021-W-31 (attached),
front line staff have been trained in order to ensure that questions pertaining to
the warranty program can be properly answered.
Agreement between the Region and SLWC
The Region entered into an agreement with SLWC on May 19, 2022. The
Region is endorsing SLWC to provide warranty services for residential private
water and wastewater infrastructure. Residents are responsible for repair and
maintenance of water and wastewater infrastructure located on their private
properties.
The term of the Agreement with SLWC is two years, however the Region has
the ability to extend the term for two additional five-year periods. The pricing of
the warranty plan may be adjusted by the Vendor subject to the approval of the
Region.
SLWC offered the Region a five per cent royalty for the use of the Region's
logo and program endorsement, however the Region opted out of receiving the
five per cent royalty to provide those monies back to the property owners as
savings on the cost of the warranty (lower monthly rates).
The agreement allows the Region the opportunity to endorse other warranty
providers for the same or similar services as those provided by SLWC.
Service Line Warranties Canada
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SLWC was founded in 1993 in the UK and are the largest international service
provider for service line warranty programs and currently operate in Canada,
the USA, the UK, France, Spain and Japan. SLWC is currently the only
company in Canada that offers this type of warranty program.
SLWC offers the warranty plans to property owners for repairs and
replacements to buried water and sanitary services outside of the Region's limit
of responsibility for a fixed monthly cost.
The services provided by SLWC are completed by private contractors and not
Regional forces. SLWC contractors are fully vetted, licensed and insured.
Currently there are 63 municipalities in Ontario that endorse SLWC.
The Region's endorsement of SLWC allows effective marketing of the program
to residential property owners. The Region must approve all marketing material
before distribution to property owners, and SLWC will cover all costs to
produce the marketing materials and administering the program.
SWLC is required to indemnify the Region from any liability claims that may
arise as a result of their agreement with property owners and includes the
Region's corporate endorsement of the warranty program offered by SLWC
and use of the Region's logo.
SLWC is also required to provide the Region with reports that enable staff to
continuously monitor the services provided by SLWC to the property owners to
ensure that the program is meeting the customer service levels and
performance metric expectations of the Region.
Warranty Program
The warranty protection plans offered by SLWC are entirely optional and there
is no obligation for property owners to purchase the warranty plans. The
warranty contract will be between the property owner and SLWC and the
option to enter into an agreement with SLWC is completely at the discretion of
the property owner.
The warranty coverage provides property owners with repair services for their
buried infrastructure over and above the typical damage claims which may or
may not be covered by their home insurance, and where there is no coverage
for restoration services.
The scope of SLWC service coverage for water and sanitary sewer service
connections will be from the property line to the point where the service
connection enters the house foundation, both of which includes any service
under a concrete floor. The scope includes locating, excavating and repairing
or replacing as required the water and/or sanitary service connections including
any damage as a result of thawing of frozen services.
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The warranty would cover any emergency repair required due to reduction in
performance caused by normal wear and tear. It would also include a one-year
warranty for workmanship and quality of all repair and restoration work
performed.
Financials
The service warranty plan is a monthly flat -fee in a subscription based pricing
structure with no deductibles or any additional fees to customers. The property
owner may still be responsible for additional Regional charges such as
isolating a water service to complete a repair.
The service warranty currently costs $6/month with a coverage limit of $5,000
per occurrence for water services and $8/month with a coverage limit of $8,000
per occurrence for sanitary services with basic site restoration.
Since the Region only restores the site to grade and does not resod, repave
the driveway or reinstall landscaping features such as interlock, retaining walls,
etc., SLWC has a plan that includes enhanced site restoration that provides for
additional restoration of the site that is not provided by the Region.
An enhanced site restoration plan would cost $10/month with a coverall limit of
$8,000. Basic site restoration services provided by SLWC to the affected area
will be limited to filling trenches, mounding (to allow for settling), raking and
seeding (weather permitting) and excludes sod. If slab cutting within the
foundation walls is necessary to repair a broken sewer line, the resulting trench
will be filled with gravel and covered with concrete.
SLWC also offers a warranty program for inside the foundation walls. The
internal plumbing warranty costs $9/month with a coverage limit of $3,000 per
occurrence.
If you receive any further inquiries from the public, please feel free to share this
email and related attachment.
ELila,
Elia Mastrangelo I Administrative Assistant
Works Department — Office of the Commissioner
The Regional Municipality of Durham
Elia.Mastrangelo&durham.ca 1905-668-7711 extension 35401durham.ca
- My pronouns are she/her
t
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Service Line Warranty Canada Program FAQs
1. Why are residents receiving mailings from Service Line Warranty Canada?
Service Line Warranty Canada (SLWC) is a global company with 4.8 million customers
and has its North American Corporate Head office located in the USA. SLWC has offices
in Ontario, and it works with many municipalities throughout Canada.
SLWC offers optional warranty programs for sewer and water service connection repairs
for residential homes. The company uses local contractors to complete the repairs.
2. Why is Durham Region's logo on the envelope and the letterhead?
The Region entered into an agreement with SLWC that permits the use of the Region's
logo for marketing materials. By entering into the agreement with SLWC, the Region was
able to ensure that SLWC is prohibited from any door-to-door telemarketing and
marketing and selling products other than the warranty packages. The Region does not
earn any commissions or fees by endorsing SLWC.
A number of Ontario municipalities have also approved SLWC including the Region of
Peel, the cities of Ottawa, Windsor, Hamilton and Kingston, the Town of Niagara -on -the -
Lake among others. According to the SLWC website, they have worked with more than
65 Canadian municipalities. SLWC is also recognized by the Local Authority Services,
which is part of the Association of Municipalities of Ontario (AMO).
3. Is this program mandatory for residents?
No, SLWC's warranty program is completely optional. Should a property owner be
interested in the program, they can decide to enroll now or at any time in the future and
can cancel at any time.
4. Are homeowners responsible for sewer and water service connection repairs on
their property?
Yes. Homeowners are responsible for repairs to sewer and water service connections
that are located on their private property.
For sewer pipes, the Region provided repair services for sewer service connections up
to 1 metre (three feet) outside the house foundation. The resident was responsible to
repair the service connection if it was damaged within 1 metre (three feet) from the
house foundation or within the house.
For water pipes, the Region provides repair services for the service connection within
the public right of way up to the property line of the residence. The resident continues to
be responsible for any repairs to the water service connections on private property or
(internal plumbing) within the house.
In April 2022, the Sewer System By-law (90-2003) was amended so that the Region
would be responsible to repair sanitary sewer service connections only within the public
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right of way. The resident is now responsible to complete all repairs on their private
property.
The Region continues to be responsible for the repair and restoration of the sanitary
sewer and water service connections within the public right of way up to the property line
of the private residence.
5. What is the situation with water service connections underground in our front
yards?
Nothing has changed related to water service connections. Individual property owners
have always been responsible for the repair and restoration of the underground water
pipes on private property. The change in the by-law is to align the responsibilities of the
sanitary sewer service connections with the existing responsibilities for water service
connections.
6. Why did the Region make the change in the by-law?
The Region wanted to align the responsibilities for water and sewer lines for consistency
and make it easier for both homeowners and the Region to understand who is
responsible for repairs on private property. When making the decision, the Region
conducted a review of best practices within the water industry and Durham Region was
the only municipality in southern Ontario that provided sanitary sewer repair services for
service connections on private property.
You can find more information about the change to the by-law through the following
links:
September 8, 2021 — Regional Works Committee Report #2021-W-31
September 29, 2021 — Regional Council Minutes (See page 20 of 29)
April 27, 2022 — Regional Council Minutes (See page 25 of 25)
These are available to the public online at durham.ca/Council.
7. What impact, if any, will this have on property taxes? If no impact, why not?
There will be no impact to property taxes, as water and sanitary sewer repairs are not
paid for by property taxes. Water supply and sanitary sewer user rates are collected
through a water bill and the revenue is used to maintain the systems in good repair.
8. Does an individual property owner's home insurance provide for the coverage of
broken water and sanitary sewer service connections?
A typical basic home insurance coverage does not cover for any damages to water or
sewer service connections.
A resident should consult with their individual home insurance provider to confirm
coverage.
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If this information is required in an accessible format, please contact 1-800-372-1102 ext. 3540.
The Regional Municipality of Durham
Lil Report
To: Works Committee
From: Commissioner of Works
Report: #2021-W-31
Date: September 8, 2021
Subject:
Amendment to Regional Water Pollution Control System and Storm Sewer System By -
Law #90-2003 and Residential Water and Sanitary Service Connection Protection Plans
Recommendations:
That the Works Committee recommends to Regional Council:
A) That the Regional Water Pollution Control System and Storm Sewer System By -
Law #90-2003 be amended by extending a property owner's limit of responsibility
for residential sanitary service connections from 1 metre (m) outside the
foundation of the home currently to the new limit at the property boundary, to be
consistent with the responsibility for water service connection maintenance
effective July 1, 2022;
B) That the Regional Municipality of Durham enter into an agreement that endorses
residential water and sanitary service line warranty protection plans with Service
Line Warranties of Canada Inc. for an initial two-year period, with a maximum of
two, five-year term renewal options for extension, with such extensions subject to
Regional Council approval based upon a review of the overall success of the
program;
C) That Regional staff report back to Regional Council prior to the end of the initial
two-year period of the agreement to advise if the program is meeting the customer
service needs and performance metrics as outlined in the agreement; and
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Report #2021-W-31 Page 2 of 11
D) That the Commissioner of Works be authorized to execute the agreement with
Service Line Warranties of Canada Inc. for residential water and sanitary service
warranty protection plans, together with such further ancillary documents that may
be required, all in a form satisfactory to the Commissioner of Works,
Commissioner of Finance, and the Regional Solicitor.
Report:
1. Purpose
1.1 The purpose of this report is to obtain approval for the Regional Municipality of
Durham (Region) to:
a. Amend the Regional Water Pollution Control System and Storm Sewer
System By -Law #90-2003 to align with the ownership limits of the Regional
Water Supply System By -Law #89-2003 as well as most other Ontario
municipalities by revising the limit of responsibility for sanitary service
connections; and
b. Enter into an agreement with Service Line Warranties of Canada Inc.
(SLWC) that endorses residential water and sanitary service connection
protection plans.
2. Background
2.1 The municipal water and sanitary sewerage systems are owned and maintained by
the Region and currently service approximately 178,000 residential connections.
2.2 Many property owners are not aware of the ownership limits or the responsibilities
of water and sanitary sewer service connection lines.
2.3 Because service connection failure is often unpredictable, residential property
owners may not be prepared to respond quickly or with full knowledge of what is
required of them to remedy the situation. Often overwhelmed, property owners will
contact the Region seeking assistance for repairs to infrastructure that is not the
responsibility of the Region.
2.4 Given this situation, opportunities to optimize resources and partnerships to deliver
exceptional quality services and value to property owners in keeping with the
Region's Strategic Plan were explored by Regional staff.
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Report #2021-W-31
Page 3 of 11
3. Region's Water Supply System By -Law #89-2003 and Water Pollution Control
System and Storm Sewer System By -Law #90-2003
3.1 The Region's water service connection ownership limits are consistent with most
Ontario municipalities and do not warrant further review.
3.2 The Region's sanitary sewer service connection ownership limits are unique
compared to most Ontario municipalities. These limits were reviewed as
maintenance work is currently required on private property, presenting a significant
risk and associated liability to the Region.
3.3 The Region's Water Supply System By-law #89-2003 sets out that the
maintenance and repair of the water service connections from the watermain to
the property line is the responsibility of the Region, while the section from the
property line into the dwelling is the responsibility of the property owner
(Attachment #1). When these service connections break or leak on private
property, the property owner is informed that it is not the responsibility of the
Region to repair or replace the service pipe.
3.4 The Region's Water Pollution Control System and Storm Sewer System By-law
#90-2003 sets out that the maintenance and repair of the residential sanitary
service connection from the sanitary sewer up to one metre (m) from the
foundation of the home is the responsibility of the Region, provided there is a 100
millimetre (mm) clean out port in the basement, as work can be completed using
trenchless technology. Clean out ports may not exist in older homes. When there
are blockages within 1 m from the foundation of the home, the property owner is
informed that it is not the responsibility of the Region to repair or replace the
service pipe.
3.5 Based on the service level review, Regional staff are recommending that the
service limit for sanitary service connections be revised from 1 m outside the
house foundation to the property limit. This will require property owners to be
responsible for repairing/replacing sanitary sewer connections on their property.
The Region will no longer have responsibility to repair/replace sanitary sewers
located on private property.
3.6 An amendment to the Region's Water Pollution Control System and Storm Sewer
System By -Law #90-2003 is proposed to align the ownership limits for sanitary
sewer connections to be consistent with the water service connections under the
Region's Water Supply System By -Law #89-2003. This will also align the Region's
level of ownership with most other Ontario municipalities.
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Report #2021-W-31
Page 4 of 11
3.7 In order to allow a transition period for the proposed service level change, it is
recommended that Water Pollution Control System and Storm Sewer System By -
Law #90-2003 be amended such that the new service level change have an
effective date of July 1, 2022.
3.8 Regional staff will develop and implement a communication strategy to notify rate
payers of the recommended change to the service limit for sanitary service
connections.
4. Current Maintenance Operations Standard Operating Procedures
4.1 When a property owner has an issue with their water or sanitary service, they
typically contact the Region. The Region will first determine the location of the
failure/leak and if the issue is determined to be outside the Region's limit of
responsibility, the Region will advise the property owner (or the tenant occupant)
that all work is the responsibility of the property owner. As private repair
requirements are typically unexpected, time consuming and costly, the impacts are
often overwhelming on a property owner.
4.2 If it is determined that it is the Region's responsibility to repair the sanitary service,
the Region requests that the property owner sign a waiver to confirm that they are
aware that the Region will only restore to grade and will not resod, repave the
driveway, or reinstall landscaping features such as interlock, retaining walls, etc.
due to the extended limits of Regional responsibility onto private property under
the current service levels noted in 3.4 above.
4.3 Service connection breaks outside of the Region's responsibility are usually not
covered by the home insurance policy, although many companies are starting to
offer this as an endorsement to homeowner policies.
5. Sanitary Sewer Service Connection Repair Statistics
5.1 The number of sanitary sewer service calls and the estimated Regional cost for
repairs were monitored from May 1 to July 28, 2021 and are as follows:
a. 418 sanitary sewer service calls were received and investigated with an
estimated cost of $104,500.
b. 52 sanitary sewer service repairs were completed with an estimated cost
of $238,000.
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Report #2021-W-31
Page 5 of 11
c. 61 per cent of the sanitary sewer service repairs were located on private
property with an estimated cost of $99,900.
6. Service Level Review
6.1 As part of a service level review, Regional staff researched best management
practices based on industry peers within Ontario. This research showed that there
are warranty service providers that offer protection plans and programs to
residential property owners, including water service connections, sanitary service
connections, and internal home plumbing and drainage repair and replacement
services.
6.2 The services provided by these warranty service providers are completed by
private contractors and not municipal forces.
6.3 SLWC is an affiliate of Utility Service Partners Private Label Inc (USPPL), an
independent provider of service connection warranties in the United States of
America. SLWC have been endorsed as a vendor of choice by the Local Authority
Service (LAS). LAS was established in 1992 by the Association of Municipalities of
Ontario (AMO). LAS works with Ontario municipalities to provide vendors of choice
that leverage economies of scale and cooperative procurement efforts.
6.4 There are several municipalities in Ontario which have endorsed the services of
SLWC to their residential customers including the Region of Peel, City of Hamilton
and City of Ottawa. To date there are 62 municipalities which endorse SLWC's
warranty services in Ontario. Based on a review of other municipalities' experience
with SLWC, the warranty offered appears to be successful and receiving positive
feedback from customers.
6.5 To participate in this program, municipal endorsement of the program model is
required. The Region's endorsement of the warranty program model allows SLWC
to effectively market the program to residential property owners.
6.6 SLWC would offer the warranty plans to property owners for repairs and
replacements to buried water and sanitary services outside of the Region's limit of
responsibility for a fixed monthly cost and that SLWC be able to use the Region's
logo for marketing purposes.
6.7 The Region would have the right to review and approve all marketing material
before distribution, with SLWC expected to cover all costs of producing the
marketing materials and administering the program.
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Report #2021-W-31
Page 6 of 11
6.8 The warranty protection plans offered by SLWC are entirely optional and there is
no obligation for property owners to purchase the warranty plans. The warranty
contract will be between the property owner and SLWC only and the option to
enter into an agreement with SLWC is completely at the discretion of the property
owner.
6.9 In addition, most municipalities' service levels include the same limit of
responsibility for sanitary service connections as the water service connections
which is at the property line.
7. Warranty Coverage, Cost Structure and Billing for Region Property Owners
7.1 In general, the warranty coverage offered by SLWC provides property owners with
repair services for their buried infrastructure over and above the typical damage
claims which may or may not be covered by their home insurance, and where
there is no coverage for restoration services.
7.2 The service warranty plan is a monthly flat -rate fee in a subscription -based pricing
structure with no deductibles or any additional fees to customers. The property
owner may still be responsible for additional Regional charges such as isolating a
water service to complete a repair.
7.3 SLWC will not be entitled to include subscription billing for the warranty plans with
utility billing. They will develop, maintain and administer all billing requirements
independently. The Region will not be involved in any billing arrangements or
disputes.
7.4 The scope of SLWC service coverage for water and sanitary sewer service
connections will be from the property line to the point where the service connection
enters the house foundation, both of which includes any service under a concrete
floor. The scope includes locating, excavating and repairing or replacing as
required the water and/or sanitary service connections including any damage as a
result of thawing of frozen services. An amendment of the service level for sanitary
service connections to include the same limits as water services connections
would be reflective in the scope of the SLWC coverage.
7.5 The warranty would cover any emergency repair required due to reduction in
performance caused by normal wear and tear. It would also include a one-year
warranty for workmanship and quality of all repair and restoration work performed.
3 TFI
Report #2021-W-31
Page 7 of 11
7.6 The service warranty currently costs $6.00 per month with a coverage limit of
$5,000 per occurrence for water services and $8.00 per month with a coverage
limit of $8,000 per occurrence for sanitary services with basic site restoration.
7.7 An enhanced site restoration plan would cost $10.00 per month with a coverage
limit of $8,000. Basic site restoration services provided by SLWC to the affected
area will be limited to filling trenches, mounding (to allow for settling), raking and
seeding (weather permitting) and excludes sod. If slab cutting within the foundation
walls is necessary to repair a broken sewer line, the resulting trench will be filled
with gravel and covered with concrete.
7.8 Since the Region only restores the site to grade and does not resod, repave the
driveway, or reinstall landscaping features such as interlock, retaining walls, etc.
SLWC has a plan that includes enhanced site restoration that provides for
additional restoration of the site that is not provided by the Region.
7.9 While not included in the Region endorsed offerings, SLWC also offers an in-
house plumbing warranty which covers the water and sanitary service pipes inside
the house after the point of entry. Coverage also includes broken or leaking water
and sanitary lines that may be embedded under the slab or basement floor.
7.10 The internal plumbing warranty costs $9.00 per month with a coverage limit of
$3,000 per occurrence.
8. Financial Implications
8.1 All administrative costs associated with the warranty plans from marketing to
complete claims handling are the full responsibility of SLWC. The Region will bear
no financial costs or liability related to program delivery.
8.2 There will be a negligible cost to the Region to administer the agreement with
SLWC and to maintain the Region's due diligence throughout the term of the
agreement.
8.3 As per the City of Hamilton and the Region of Peel agreements with SLWC, there
is a five per cent royalty available from SLWC to the Region for the use of the
Region's logo and program endorsement.
8.4 Similar to the model adopted by the Region of Peel, staff recommends that the
Region of Durham opt out of receiving the five per cent royalty and provide those
monies back to the property owners as savings on the cost of the warranty. Opting
out of the royalty would provide more competitive pricing for property owners both
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Report #2021-W-31
Page 8 of 11
in the short term and going forward. As of 2020, at the Region of Peel, a royalty of
$55,061 has been reinvested by SLWC into the program to allow for lower
warranty rates for their property owners.
8.5 The service warranty costs outlined in the section above do not reflect the Region
opting out of receiving royalties.
8.6 Any financial impacts related to the proposed service level for sanitary service
connections will be reviewed and reflected in the 2022 Sanitary Sewerage
Business Plans and Budget.
9. Agreement
9.1 An agreement in a form acceptable to the Works Department, Legal Services and
the Finance Department will be negotiated with SLWC to ensure Regional
requirements are met.
9.2 Staff recommend an initial term of the agreement of two years with the Region
having the option to extend for two additional five-year periods, subject to Regional
Council approval. A report will follow to highlight how the program is being received
by property owners prior to any future extension of the term.
9.3 The amount of the commission -based royalty payable to the Region by SLWC in
the agreement in exchange for the use of the Region's logo and its endorsement
of SLWC's warranty program is five percent of the revenue earned by SLWC from
all actively enrolled customers in any of its warranty plans within the geographical
boundaries of the Region.
9.4 Under the proposed agreement, Regional staff recommend that SLWC not be
required to pay these revenues directly to the Region during the initial two year
term and must instead pass these revenues back to property owners as a five
percent savings on the cost of their monthly warranty plan premiums. This
provision has the effect of immediately reducing the property owner's costs.
9.5 The Region may request a re-evaluation and adjustment to this revenue structure
after the initial two-year term of the Agreement, should Regional Council choose to
exercise its right to extend the agreement.
9.6 The agreement contains a non -exclusivity provision which allows the Region the
opportunity to endorse other parties for the same or similar services as those
provided by SLWC or to provide the same or similar services internally, should it
so choose. This provides the Region with options with respect to other warranty
3 1❑
Report #2021-W-31
Page 9 of 11
providers, as necessary, to ensure continuous service improvements to the
Region's property owners.
9.7 SLWC is required to indemnify the Region from any liability claims that may arise
as a result of its agreement, including the Region's corporate endorsement of the
warranty plan programs offered by SLWC and SLWC's use of the Region's logo.
9.8 SLWC is also required to provide the Region reports that enable staff to
continuously monitor the services provided by SLWC to the Region's property
owners to ensure that the program is meeting the customer service levels and
performance metric expectations of the Region.
10. Next Steps
10.1 Moving forward, Regional staff propose to work with SLWC to identify training and
administrative requirements, develop the necessary performance reporting to
evaluate the ongoing effectiveness of the agreement and complete the marketing
and communications campaign.
10.2 Regional staff will review all communications and marketing strategies put forward
by SLWC before they are published. Marketing strategies include a letter that
would be mailed to property owners, as well as updating the Region's website to
outline its endorsement of the SLWC warranty program and the program's benefits
to property owners. There will also be a link to the SLWC home webpage where
property owners can obtain further information relating to the coverage options and
the company.
10.3 In all communications, the difference between the municipal and private side
services including the property owner's roles and responsibilities associated with
private side services will be highlighted.
10.4 The Region will not be providing a mailing list for customer distribution. SLWC is
expected to determine customer address listings on its own.
10.5 Marketing activities by SLWC involving tele -marketing or door-to-door solicitations
will be strictly prohibited under the agreement.
10.6 Training of Regional staff will be required in order to ensure that questions
pertaining to the warranty program can be properly answered.
10.7 Regional staff will review and ensure that the terms of the agreement with SLWC
are being met. A summary report on the impact to operations and the impact to
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Report #2021-W-31
Page 10 of 11
property owners will be submitted to the Region by SLWC at the end of the first
year and prior to the end of the agreement.
10.8 Using the report, Regional staff will assess the success of the program based on
the review of established performance reports, customer feedback, adherence by
SLWC to its agreement with the Region and the review of any associated internal
costs to the Region.
10.9 Based on the assessment of the performance of the program prior to the end of
the initial two year term of the agreement, Region staff will provide Council with an
update on the program to assess performance and outcomes, and an analysis of
any other warranty service coverage programs that may have successfully entered
the local market. At that point, the Region will have the option to continue with the
SLWC program, or partner with other firms, or choose to no longer endorse this
type of warranty service coverage program.
11. Relationship to Strategic Plan
11.1 This report aligns with the following strategic goals and priorities in the Durham
Region Strategic Plan:
Goal 5.1 and 5.2 — Service Excellence
x Optimize resources and partnerships to deliver exceptional quality services
and value; and
x Collaborate for a seamless service experience.
12. Conclusion
12.1 It is recommended that the Regional Water Pollution Control System and Storm
Sewer System By -Law #90-2003 be amended to revise the Region's responsibility
for sanitary service connections to the limit of the property line which is consistent
with the Regional Water Supply System By -Law #89-2003 as well as with most
other Ontario Municipalities.
12.2 It is recommended that the Regional Municipality of Durham enter into an
agreement with Service Line Warranties of Canada Inc. to provide property owners
with the opportunity, at their discretion, to benefit from a Regional Municipality of
Durham endorsed water and sanitary service infrastructure warranty program to
help mitigate risks and unexpected costs of home ownership.
3 1❑
Report #2021-W-31
Page 11 of 11
12.3 The program provides affordable protection against significant, unexpected costs
of repairing or replacing leaking water and sanitary services and provides timely
and high-quality warranty service in adherence to Provincial and Regional
standards and codes while minimizing damage to surrounding streets and
infrastructure.
12.4 The program will also create awareness and inform property owners of their
responsibilities when it comes to their water and sanitary service infrastructure.
12.5 There would be a negligible cost implication to the Regional Municipality of
Durham to participate in the program. Service Line Warranties of Canada Inc. will
manage all aspects of the program including marketing, outreach and claims
handling. Based on the experience from other municipalities, the Regional
Municipality of Durham's internal cost for administration is negligible as customers
complaints are potentially reduced.
12.6 This report has been reviewed by the Finance Department and the Legal Services
Division of the Corporate Services Department.
12.7 For additional information, contact: Mike Hubble, Manager, Environmental
Services Design, at 905-668-7711, extension 3460.
13. Attachments
Attachment #1: Residential Property Owners Responsibility Sketch
Respectfully submitted,
Original signed by:
Susan Siopis, P.Eng.
Commissioner of Works
Recommended for Presentation to Committee
Original signed by:
Elaine Baxter-Trahair
Chief Administrative Officer
3 TF1
Figure 1: Residential Property Owners Responsibility Sketch
Water Service Responsibilty
Internal
plumbing
Property boundary
(curb stop water meter
location may vary)
Boulevard
Isolation valve
I
Road
I
I
I
I
I
Customer -owned
pipe
I
I III
I
I
Region's responsibility I Customer's responsibility
(municipal property) (private property)
3 E[E]
Attachment #1 to Report #2021 M-31
Sanitary Service Responsibilty
P_
1.0 m from foundation wall
Property boundary L
Boulevard L
I I
Road
I I
I I
I I
Region -owned I I Customer -owned
pipe I I pipe
vPotential revised
limits for Potential revised
Regions limits for Customer's
responsibility responsibility
Region's responsibilityCust' omer's responsibility
(municipal property) (private property)
00v
ONTARIO
COPY VIA EMAIL (Premier()-ontario.ca)
The Hon. Doug Ford, Premier of Ontario
Legislative Building
1 4 XHHQViPark
Toronto, ON M7A 1A1
Dear Premier Ford:
2021 Division Road North
Kingsville, Ontario N9Y 2Y9
Phone: (519) 733-2305
www.kingsville.ca
kingsvilleworks@kingsville.ca
September 1, 2022
RE: Town of Kingsville Council Resolution #336-08292022 in opposition to
Bill 3, Strong Mayors, Building Homes Act, 2022
At its Special Meeting held August 29, 2022 Council of The Corporation of the Town of
Kingsville passed a Resolution against Bill 3 as follows:
Resolution #336-08292022
Moved by Councillor Kimberly DeYong
Seconded by Councillor Laura Lucier
3 WHEREAS the Government of Ontario, through the Minister of Municipal Affairs
and Housing, has introduced Bill 3 which is described as "An Act to amend
various statutes with respect to special powers and duties of heads of council";
AND WHEREAS this Bill, if enacted, will initially apply to the City of Toronto and
City of Ottawa, but will later be expanded to include other municipalities according
to a statement made by the Premier at the 2022 AMO annual conference;
AND WHEREAS this Bill, if enacted, will give Mayors additional authority and
powers, and correspondingly take away authority and powers from Councils and
professional staff, and will include giving the Mayor the authority to propose and
adopt the Municipal budget and to veto some decisions of Council;
AND WHEREAS this Bill, if enacted, will give authority over professional staff to
the Mayor, including that of the Chief Administrative Officer;
1 1 P a g e
3 TF1
AND WHEREAS these changes will result in a reduction of independence for
professional staff including the CAO, who currently provide objective information
to the Council and public and will now take direction from the Mayor alone when
the Mayor so directs;
AND WHEREAS these are surprising and unnecessary changes to the historical
balance of power between a Mayor and Council, and which historically gave the
final say in all matters to the will of the majority of the elected Council.
THEREFORE, this Council of the Town of Kingsville, passes this resolution to
petition the Government of Ontario that:
1. These changes to the Municipal Act, 2001, are unnecessary and will
negatively affect the Town of Kingsville;
2. That if the Ontario Government deems these changes necessary in large
single -tier municipalities such as Toronto and Ottawa, that such changes
should not be implemented in smaller municipalities;
3. That the Ontario Government should enact legislation clarifying the role of
Mayor, Council and Chief Administrative Officer, similar to those
recommended by the Ontario Municipal Administrator's Association and
those recommended by Justice Marrocco in the Collingwood judicial inquiry
of 2020; and
4. That if the stated goal of this legislation is to construct more housing in
Ontario that this can be accomplished through other means including
amendment of the Planning Act and funding of more affordable housing.
Council further directs the Clerk to ensure that a copy of this resolution be
provided to the Premier of Ontario, the Minister of Municipal Affairs and Housing,
the "Standing Committee on Heritage, Infrastructure and Cultural Policy",
Kingsville's MPP, the Association of Municipalities of Ontario, and other
Municipalities in Ontario.
21 Page
3 TF1
RECORDED VOTE ❑ Carried Unanimously
YEA NAY
Deputy Mayor Gord Queen X
Councillor Kimberly DeYong X
Councillor Tony Gaffan X
Councillor Laura Lucier X
Councillor Thomas Neufeld X
Councillor Larry Patterson X
Results
6 0
If you have any questions or comments please contact Paula Parker at pparker(a)_kingsvilie. ca.
Yours very truly,
Paula Parker
Town Clerk, on behalf of Kingsville Council
cc: The Honourable Steve Clark, Minister of Municipal Affairs and Housing
(Steve. Clark(o)pc.ola.org)
Standing Committee on Heritage, Infrastructure and Cultural Policy; Attn.: Committee Clerk
Isaiah Thorning (schicp ola.org)
Anthony Leardi, MPP []Essex (Anthony.Leardi(a pc.ola.org)
Association of Municipalities of Ontario (AMO) (amo6a�amo.on.ca)
All Ontario Municipalities
31 Page
3 Ell[]
From:
ClerksExternal Email
To:
Chambers, Michelle
Subject:
FW: Change to Healthcare Connect System - Canadian Forces Member
Date:
September 9, 2022 10:57:11 AM
Good afternoon;
Please find below a resolution that was passed September 6, 2022 by Council of the
Municipality of Brighton looking for support regarding changes to be made to the
Healthcare Connect System for Members of the Canadian Armed Forces.
Resolution No. COU -2022-329
Moved by Councillor Mark Bateman
Seconded by Mayor Brian Ostrander
Whereas Brighton is a community with a significant military population;
And whereas military personnel are from time to time released from their duties
for medical reasons;
And whereas military personnel are attached to healthcare through the
Canadian Armed Forces which ceases after the date of military release;
And whereas released military personnel are unable to register with Healthcare
Connect until after their release date, providing a healthcare gap;
And whereas the notice for release dates are well in advance of the actual date
of release from the Canadian Armed Forces;
Now therefore be it resolved that the Municipality of Brighton endorse that the
Ontario Government change the access rules to Healthcare Connect to permit
the registration of military personnel into the Healthcare Connect system once
those Canadian Forces Members are provided with a release date;
And further that this motion is circulated to the Premier of Ontario, the Minister
of Health, MPP David Piccini, and all municipalities across Ontario and the
Association of the Municipalities of Ontario (AMO) for endorsement.
Carried
Kind Regards,
Candice Doiron
Municipal Clerk
Municipality of Brighton
35 Alice Street
PO Box 189
Brighton, ON KOK 1 HO
cdoiron&brighton.ca
Tel: 613-475-0670
Fax: 613-475-3453
This email and any files transmitted with it are confidential and are intended solely for
3 TFI
From: Chambers, Michelle
To: Chambers, Michelle
Subject: FW: Remembrance services
Date: September 6, 2022 8:40:08 AM
-----Original Message -----
From: John Greenfield <lgreenfield0117@rogers.com>
Sent: September 4, 2022 2:39 PM
To: David Piccinico <david.piccinico@pc.ola.org>; philip.lawrence@parl.parl.gc.ca; Mayor Shared Mailbox
<mayor@clarington.net>; erin.otoole@parl.gc.ca; todd.mccarthy@pc.ola.org
Subject: Remembrance services
EXTERNAL
Clarington Remembrance Services 2022
Newtonville Saturday Nov 5th- 10:30 am at the Cenotaph
Orono Sunday Nov 6th - parade starts at 1;15pm at the Rebekah hall on Church St- service at the Cenotaph 1:30pm
Tyrone Sunday Nov 6th -
Newcastle Friday Nov 11 at the Cenotaph 10:30am
Bowmanville- Friday Nov 11- parade starts at 10:20am at the Bowmanville Legion- Service at Ceotaph 10:30 am
Yours in Comradeship
John Greenfield
Sgt at Arms
Bowmanville Legion
ONEWS