HomeMy WebLinkAboutCSD-015-11 Claiftwit REPORT
COMMUNITY SERVICES
Meeting: GENERAL PURPOSE AND ADMINISTRATION COMMITTEE
Date: September 26, 2011 Resolution#: '11 By-law#:
Report#: CSD-015-11 File#:
Subject: CUSTOMER SERVICE WEEK
RECOMMENDATIONS:
It is respectfully recommended that the General Purpose and Administration Committee
recommend to Council the following:
1. THAT Report CSD-015-11 be received; and
2. THAT October 1-7, 2011 be declared Customer Service Week at Clarington
Recreation Facilities!
A
of
Submitted by: � � Reviewed by:
Jgseph P. Caruana Franklin Wu,
Director, Community Chief Administrative Officer
Services
J PC/sm
CORPORATION OF THE MUNICIPALITY OF CLARINGTON
40 TEMPERANCE STREET, BOWMANVILLE, ONTARIO L1C 3A6 T 905-623-3379
REPORT NO.: CSD-015-11 PAGE 2
1.0 BACKGROUND
1.1 Customer Service Week is a national event intended to recognize the importance
of customer service. Customer Service Week provides an opportunity to
demonstrate our commitment and appreciation to the customers we serve on a
daily basis at our recreation facilities. October 1-7, 2011 has been deemed
National Customer Service Week.
1.2 The Community Services Department is proudly celebrating Customer Service
Week for the second time. We previously recognized Customer Service Week in
January of 2011 and have now aligned our plans to coincide with the National
Customer Service Week in October.
2.0 COMMENTS
2.1 The focus of Customer Service Week is to strengthen both internal and external
customer relationships and ensure we are striving to not just meet customer's
expectations, but exceed them!
2.2 Providing exceptional customer service is integral in everything we do as
Community Services Staff with the Municipality of Clarington. The Community
Services Department, at all of our recreation facilities, will be promoting and
celebrating our customers and the relationships we've developed with them.
2.3 The Community Services Department will offer a week of activities for the
community including: free admissions to scheduled drop-in swims, skates,
fitness, squash and indoor soccer (Attachment 1). In addition coffee, tea and
light refreshments will be available all day at each facility on the dates listed
below:
Saturday October 1St — Darlington Sports Centre
Sunday October 2nd — Newcastle & District Recreation Complex
Monday October 3rd — Courtice Community Complex
Tuesday October 4t" — Bowmanville Indoor Soccer
Wednesday October 5t" — Rickard Recreation Complex
Thursday October 6t" — South Courtice Arena
Friday October 7t" — Clarington Fitness Centre
3.0 CONCURRENCE — Not Applicable
4.0 CONCLUSION
4.1 Customer Service Week will be held at all Community Services recreation
facilities from October 1-7, 2011 as an opportunity to recognize the relationship
REPORT NO.: CSD-015-11 PAGE 3
between our staff and our customers as well as thank our customers for their
continued participation and support.
4.2 The Community Services Department is requesting Council declare October 1-7tn
as Customer Service Week in Clarington Recreation Facilities.
CONFORMITY WITH STRATEGIC PLAN
The recommendations contained in this report conform to the general intent of the
following priorities of the Strategic Plan:
Promoting economic development
_ Maintaining financial stability
X Connecting Clarington
_ Promoting green initiatives
Investing in infrastructure
_ Showcasing our community
Not in conformity with Strategic Plan
Staff Contact: Erica Mittag, Fitness Coordinator
Attachments:
Attachment 1 - Customer Service Week Activities
s--q m O er Servigt el
October 1St _ 7tn, 2011
M01/E LEARN PLAY ctivity schedule
Satur ay, Octo - r 1
r 9 Darlington Sports Centre
Recreation Complex
7:00-8:50pm Public Skate
10:30-11:30am Public Swim /
Saturday, October 1St 11:30am-1:00pm Adult Swim/ 6:30-
South Courtice Arena B:OOpm Public Swim / 8:30-9:30pm
1:30-3:15pm Public Skate Lane Swim
Sunda October 2"d Thursday, October 61h
Courtice Community Complex
7:30-9am Public Swim / 10:30-
11:30am Public Swim / 11:30am-
1:00pm Adult Swim / 7:00-8:30pm
Monday, October 3
rd Public Swim
Clarington Fitness Centre th
*Please book court 24 hours in advance
Tuesday, October 4th
Bowmanville Indoor Soccer
3:00-4:30pm Drop-In Soccer
urs ay, cto 'er
::III ■IM
Courtice Fitness Training Facility and
. Newcastle & District Recreation Complex
s. ►� *free access to the fitness facility (Courtice)
. and group fitness classes (both)
r
iw , •1 • 1• • • • • • •
ADMISSION STANDARDS FOR PUBLIC POOLS
To ensure the safety and enjoyment of children using the facility during public and family
swims,the following admission standards are in place. Supervision/Ratio requirements will
be strictly upheld.
Age Admission Supervision/Ratio Wristband Additional Information
Requirements Requirements
(Child: Caregiver)
5 yrs&under Always 2:1 If any children in the group are 5
Accompanied * yrs&under, a ratio of 2:1 for your
6-9 yrs Always 4:1 group, regardless of age, is
cannot pass accompanied * required.
swim test
6&7 years Guardian must Red Children must complete the swim
Pass swim test remain in the test each time. Parent or guardian
pool must remain in the pool.
8 &9 years No supervision Blue Children who complete the swim
Pass swim test required test will receive a facility swim test
card.
10 yrs+ No supervision Blue Children will be required to pass
required for swim the facility swim test in order to
test only swim in the deep end and use the
slide at the Courtice Community
Complex.
* Always Accompanied: Must be accompanied by a parent or guardian,who is at least 14 years of age
and is responsible for their direct supervision. Caregiver must be in bathing attire, and within arms
reach of the child/children at all times, both in and out of the water.
Guardians or group leaders: Must be at least 14 years of age, and are responsible for the children in
their care while in the facility and must directly supervise(in the water)the children at all times.
Facility Swim Test Criteria
To successfully pass the swim test, individuals must swim continuously on their front, 2 widths of the
pool in a comfortable manner. Face/head must submerge and body must stay near horizontal during
the test.
ckwhwon
Community Services Department