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HomeMy WebLinkAbout01/10/2020 Special Meeting Special General Government Committee Agenda Date:January 10, 2020 Time:9:30 AM Location:Council Chambers, 2nd Floor Municipal Administrative Centre 40 Temperance Street Bowmanville, Ontario Inquiries & Accommodations: For inquiries about this agenda, or to make arrangements for accessibility accommodations for persons attending, please contact: Samantha Gray, Committee Coordinator, at 905-623-3379, ext. 2106 or by email at sgray@clarington.net. Alternate Format: If this information is required in an alternate format, please contact the Accessibility Coordinator, at 905-623-3379 ext. 2131. Audio Record: The Municipality of Clarington makes an audio record of General Government Committee meetings. If you make a delegation or presentation at a General Government Committee meeting, the Municipality will be audio recording you and will make the recording public by publishing the recording on the Municipality’s website. Noon Recess: Please be advised that, as per the Municipality of Clarington’s Procedural By-law, this meeting will recess at 12:00 noon, for a one hour lunch break, unless otherwise determined by the Committee. Cell Phones: Please ensure all cell phones, mobile and other electronic devices are turned off or placed on non-audible mode during the meeting. Copies of Reports are available at www.clarington.net/archive *Late Item added after the Agenda was published. Pages 1.Call to Order 2.Land Acknowledgement Statement 3.Declaration of Interest 4.Delegations 4.1 Linda Kent, Library Director, Clarington Public Library and Steven Cooke, Chair, Clarington Public Library Board, Regarding the 2020 Operating and Capital Budget 4.2 Angie Darlison, Executive Director, Bowmanville Older Adult Association, Regarding the 2020 Operating and Capital Budget 4.3 Veronica Breen, Clarington Youth Centres (John Howard Society), regarding the 2020 Operating and Capital Budget 4.4 Dionne Powlenzuk, Executive Director, Visual Arts Centre of Clarington, Regarding the 2020 Operating and Capital Budget 4.5 Deb Kalogris, Manager, Home Support – Clarington, Community Care Durham, and James Meloche, Executive Director, Community Care Durham Regarding the 2020 Operating and Capital Budget 5.2020 Budget - External Agency Submissions 3 6.Adjournment Special General Government Committee January 10, 2020 Page 2 To: From: Date: Subject: File: Page 3 A vision for a strong community Page 4 Report To: Andrew C. Allison, CAO Trevor Pinn, Director of Finance Date of Meeting: November 12, 2019 Report Subject: 2020 Current/Capital Budgets and 2021-2024 Forecasts A. Background At the Joint Committee meeting on September 9, 2019 Council passed Resolution # JC-112-19: That Report CAO-009-19 be received; That Council direct staff to work towards merging the Clarington Public Library Board and the Clarington Museum and Archives Board, effective January 1, 2020, in the manner set out in this report; and That the Clarington Public Library Board and the Clarington Museum and Archives Board be advised of Council's decision. The Clarington Museum and Archives Board adopted their 2020 Current Budget request at a Special Museum Board meeting on October 16, 2019. The Clarington Public Library Board adopted their 2020 Current/Capital Budget and forecasts at their October 23rd, 2020 meeting. In order to preserve eligibility for the Community Museum Operating Grant (CMOG), the Library and Museum must maintain separate budgets and financial accounts. For ease of review, staff have prepared a side by side comparison of the Library and Museum budgets, as outlined in Appendix A. Report Overview: This report contains the draft budgetary requests of the Clarington Public Library for its 2020 Current and 2020 Capital Budgets. It includes four (4) year (2021-2024) forecasts for both Current budgets and Capital budgets as requested. In accordance with the direction of Council, the Clarington Museum and Archives 2020 Current Budget has been incorporated into the report. Page 5 Clarington Public Library Page 2 2020 Current/Capital Budgets & Forecasts B. Consolidated Library/Museum 2020 Current/Operating Budget In preparation for the January 1, 2020 merger, staff have aligned the Museum’s revenues and expenses with the Library’s activity areas. The consolidated budget is outlined in Appendix A at the back of this report. The joint Library-Museum current budget for 2020 is $3,832,280. The joint municipal tax levy funding request is $3,515,599, which represents a 2% increase in the combined amounts for 2019. C. Library 2020 Current/Operating Budget The overall current budget for 2020 is $3,421,676. The municipal tax levy funding request is $3,201,357, an increase of $62,772 or 2.00% over the 2019 tax levy of $3,138,585. A detailed breakdown of the 2020 Library Operating Budget can be seen in Table 1 on page 4 of this report. Revenues Self-generated revenue, which includes fines, fees, donations, interest, and miscellaneous items, should remain stable in 2020 with a small increase of 1.09% or $2,368. Expenses Purchased Services and Facility Services are under the greatest pressure in 2020 with significant savings being found in Computer Expenses. A review of each impacted activity area is outlined below. 1. Personnel Costs: Personnel costs in 2020 show a modest increase of 1.55%, which is impacted by: a) Collective Agreement - the negotiated wage increase for 2020 is set at 1.75%. b) Grid Progression – salaried and waged employees hired within the last five (5) years are entitled to progress through their respective pay grids. While all senior managers have reached the top of grid, other library employees continue to progress through the grid levels. c) Extended Benefits through Administrative Services Only (ASO) - The Library’s extended benefits package for employees is negotiated by the Municipality of Clarington. The Municipality announced that it will be migrating this service to ASO and expects no increase to extended benefit costs in 2020. 2. Library Materials: This area captures expenditures on multimedia information resources including books, magazines, CDs, DVDs, e-books, digital audio books, electronic databases and other resources. The Library’s purchasing power is negatively impacted by the unfavourable exchange rate on the Canadian dollar, inflation, and e-content publishing restrictions. Financial pressures in other activity areas have resulted in the 2020 Library Materials budget being capped at $6,500 or 2.20%. Page 6 Clarington Public Library Page 3 2020 Current/Capital Budgets & Forecasts 3. Facility Services: Facility services includes all utility, building maintenance, and janitorial expenses. Increases in this area are exclusively driven by increases in heat and hydro which are estimated at 30.36% and 21.56% respectively. Rates have been calculated by the Municipality of Clarington using the 5-year average consumption multiplied by the current or predicted rate. Based on MOC estimates, library facility heating costs are expected to be $13,646 and hydro costs are projected at $80,229. The overall impact is $22,474 or 13.44%. 4. Purchased Services This expense area includes the Library’s branch to branch courier delivery service. On April 17, 2019 the Southern Ontario Library Service discontinued its courier service which the Library was utilizing to deliver materials between Clarington branches. A private courier has been contracted to provide this service. In addition, a modest increase to accounting audit fees and equipment leasing expenses has been added in anticipation of museum merger. These pressures have resulted in increased costs in this activity area of $15,501 or 18.30%, which will be offset by reduced costs in the area of Computer Expenses outlined in the paragraph below. 5. Computer Expenses: This activity area captures technology expenses for computer maintenance, supplies, and annual license agreements. Computer expenses are projected to decrease in 2020. Reductions will be achieved as a result of: a) ILS - The Library awarded the contract for the Integrated Library System (ILS) to SirsiDynix in March 2019. With the inclusion of value-added services, this contract provides the Library with savings of $4,096 in 2020. b) Computer maintenance - The Library will be able to decrease its computer maintenance costs by $2,885 in 2020. This is as a result of the Library’s Technology Team implementing a more stable and secure network. c) Computer license - Costs for licenses are expected to decrease by $13,685 in 2020. This is attributable to the Library’s ability to obtain educational and not-for-profit pricing. The overall impact of these changes is a total decrease of $17,105 or 10.52%. Cost savings in this activity area are being used to offset the cost increases in Purchased Services. 6. Other Service Areas: After due consideration of the 2020 budget pressures outlined above, services in all other activity areas will be maintained at 2019 levels. Impact of 2020 Current Budget The Library’s 2020 Current Budget request to the Municipality of Clarington represents an increase of 2% in the Municipal Tax Levy. Details are outlined on Table 1, on the next page. Page 7 Clarington Public Library Page 4 2020 Current/Capital Budgets & Forecasts Table 1: Library 2020 Current Budget Request Category 2019 Yr-on-Yr Impact 2020 Request 2020 % Income Subtotal Municipal Tax Levy 3,138,585$ 62,772$ 3,201,357$ 2.00% Subtotal Non-Municipal Revenue 217,952$ 2,368$ 220,320$ 1.09% Total Income 3,356,537$ 65,139$ 3,421,676$ Expenses Salaries/Wages 2,067,485$ 38,232$ 2,105,717$ 1.85% Benefits 446,970$ -$ 446,970$ 0.00% Subtotal Salaries/Wages/Benefits 2,520,455$ 39,132$ 2,559,587$ 1.55% Library Materials/Museum Exhibits 295,700$ 6,500$ 302,200$ 2.20% Facility Services 167,188$ 22,474$ 189,662$ 13.44% Products & Supplies 33,756$ (1,363)$ 32,393$ -4.04% Public Programs 23,060$ -$ 23,060$ 0.00% Purchased Services 84,680$ 15,501$ 100,181$ 18.30% Computer Expenses 162,522$ (17,105)$ 145,417$ -10.52% Staff Development 32,976$ -$ 32,976$ 0.00% Transfer to Capital 36,200$ -$ 36,200$ 0.00% Subtotal Other Service Areas 836,082$ 26,007$ 862,089$ 3.11% Total Expenses 3,356,537$ 65,138$ 3,421,676$ LIBRARY Clarington Public Library Current Budget Request: 2020 Page 8 Clarington Public Library Page 5 2020 Current/Capital Budgets & Forecasts D. Museum 2020 Current/Operating Budget At their October 16, 2019 meeting, the Clarington Museum’s and Archives Board approved the Museum’s 2020 Operating budget. The Museum’s projected operating budget for 2020 is $410,603, which includes a Municipal Tax Levy request of $312,242, being a 2% increase over 2019. Table 2, below, outlines the Museum’s 2020 Current Budget Request. Table 2: Museum 2020 Current Budget Request Category 2019 Yr-on-Yr Impact 2020 Request 2020 % Income Subtotal Municipal Tax Levy 308,080$ 6,162$ 314,242$ 2.00% Subtotal Non-Municipal Revenue 109,861$ (13,500)$ 96,361$ -12.29% Total Income 417,941$ (7,338)$ 410,603$ -1.76% Expenses Salaries/Wages 247,690$ (10,689)$ 237,001$ -4.32% Benefits 85,000$ (6,373)$ 78,627$ -7.50% Subtotal Salaries/Wages/Benefits 332,690$ (15,562)$ 317,128$ -4.68% Museum Exhibits 7,500$ -$ 7,500$ 0.00% Facility Services 47,969$ (180)$ 47,789$ -0.38% Products & Supplies 8,005$ (581)$ 7,424$ -7.26% Public Programs 12,000$ (500)$ 11,500$ -4.17% Purchased Services 9,880$ (4,000)$ 5,880$ -40.49% Computer Expenses 100$ 2,337$ 2,437$ 2337.00% Staff Development 2,240$ 400$ 2,640$ 17.86% Transfer to Capital -$ 8,305$ 8,305$ 0.00% Subtotal Other Service Areas 87,694$ 5,781$ 93,475$ 6.59% Total Expenses 420,384$ (9,782)$ 410,603$ -2.33% MUSEUM Clarington Museum & Archives Page 9 Clarington Public Library Page 6 2020 Current/Capital Budgets & Forecasts E. 2020 Capital Budget Request The Library’s proposed 2020 Capital Budget addresses the need for additional library materials (collection), information technology, and a new strategic plan. Monies are set aside and accumulated by the Municipality to meet the costs of these initiatives. Funding for these needs is derived from sources such as development charges (soon to be changed to Community Benefits Charges), general tax levy, debentures, and special reserves. Reserves: Annually, whenever possible, the Library sets aside monies into the Municipal ‘Reserve Funds’/Specified ‘Reserves’ for the following capital initiatives: 1. Facility Refurbishment such as carpet replacement, repair/replacement of millwork, painting, and renovations; 2. Strategic Plans; 3. Professional Fees; 4. Dewey’s Café Refurbishment (Community Living provides annual funds to the Library for refurbishment/restoration of the Café area at the Bowmanville Branch.) Table 3 below sets out a draft of the Library’s 2020 Capital Budget request. Table 3: Library 2020 Capital Budget Request Library Materials 141,765$ Subtotal Materials 141,765$ Library Technology 100,000$ Subtotal Technology 100,000$ Library & Museum Strategic Plan 50,000$ Library Studies Subtotal 50,000$ Toal -$ 291,765$ Clarington Public Library Capital Budget Request: 2020 The 2020 Capital Budget Request focuses on three key areas: Library Materials; Library Technology; and Library Studies. Page 10 Clarington Public Library Page 7 2020 Current/Capital Budgets & Forecasts Library Materials The acquisition of collection materials, specifically to meet the needs of a growing population, has historically been 90% funded by development charges. Changes to the Planning Act, resulting from Bill 108, have removed the Library’s eligibility for development charge funding. Instead, public libraries will transition to a new Community Benefit Charge (CBC) model. Regulations detailing the implementation requirements for CBC funding have not yet been released by the Province. Despite the lack of information, the Ontario Ministry of Finance has stated that they do not anticipate any change in the funding available to those services that previously benefited from development charges. Consequently, the Library’s capital Materials request for 2020 is unchanged from the prior years and, as such, is consistent with past practice and aligns with the Municipality’s existing Development Charges Study. Technology The 2020 capital funding request has been reduced from $110,000 in 2019 to $100,000 in 2020. This reduction is largely due to the Library’s efforts in moving to cloud based systems and virtualized servers. Funding is anticipated to remain stable at $100,000 as the Library expects that Museum network infrastructure will need replacement to facilitate the merger. Technology purchases support the provision of public service through RFID technology, public workstations, and STEM activities. Library Studies The Library prepared its last Strategic Plan in 2010, which was reaffirmed for 2015-2018. Strategic planning was postponed in 2019 as the Library awaited a decision on the Library-Museum merger. Clarington Museum’s and Archives will also require a strategic plan post 2020 as their current plan is dated for 2019-2020. With the Library and Museum merger effective January 1, 2020, preparing a joint strategic plan that encompasses both service areas will help guide the Library Board and senior management. Page 11 Clarington Public Library Page 8 2020 Current/Capital Budgets & Forecasts F. 2021 - 2024 Library-Museum Joint Current/Operating Budget Forecast Table 4, below, outlines the Library and Museum’s combined draft Current Budget Forecast for 2021 to 2024. Future service levels may be adjusted based on the outcome of the proposed South Bowmanville Community Complex, which is envisioned as incorporating space for the provision of library services. Table 4: Library-Museum Joint Current Budget Forecast Category Current Budget 2021 Budget 2022 Budget 2023 Budget 2024 Budget Income Municipal Tax Levy 3,515,599$ 3,585,911$ 3,657,629$ 3,730,782$ 3,805,397$ Non-Municipal Revenue 316,681$ 319,848$ 323,046$ 326,277$ 329,540$ Total Income 3,832,280$ 3,905,759$ 3,980,675$ 4,057,059$ 4,134,937$ Expenses Personnel 2,876,716$ 2,934,250$ 2,992,935$ 3,052,794$ 3,113,850$ Library Materials 309,700$ 315,894$ 322,212$ 328,656$ 335,229$ Facility Services 237,451$ 242,200$ 247,044$ 251,985$ 257,025$ Products & Supplies 39,817$ 40,613$ 41,426$ 42,254$ 43,099$ Public Programs 34,560$ 34,560$ 34,560$ 34,560$ 34,560$ Purchased Services 106,060$ 108,181$ 110,345$ 112,552$ 114,803$ Computer Expenses 147,854$ 149,225$ 150,593$ 151,955$ 153,313$ Staff Development 35,616$ 36,328$ 37,055$ 37,796$ 38,552$ Transfer to Capital 44,505$ 44,505$ 44,505$ 44,505$ 44,505$ Total Expenses 3,832,279$ 3,905,757$ 3,980,674$ 4,057,057$ 4,134,935$ % Increase 2%2%2%2% Municipal Request 3,515,599$ 3,585,910$ 3,657,628$ 3,730,781$ 3,805,396$ % Increase 2%2%2%2% Clarington Public Library & Museum and Archives Joint Current Budget Forecast: 2021-2024 Page 12 Clarington Public Library Page 9 2020 Current/Capital Budgets & Forecasts G. 2021 - 2024 Library Capital Budget Forecast Table 5, below, outlines the Library’s draft Capital Budget Forecast for 2021 to 2024. Future service levels can be adjusted based on the Board’s direction. Table 5: Library Capital Budget Forecast Capital Projects 2021 2022 2023 2024 Library Collections Library Collections 141,765$ 141,765$ 141,765$ 141,765$ Subtotal Collections 141,765$ 141,765$ 141,765$ 141,765$ Library Technology Servers, computers, and hardware 100,000$ 90,000$ 90,000$ 90,000$ Subtotal Technology 100,000$ 90,000$ 90,000$ 90,000$ Library Studies Service Review 50,000$ Subtotal Library Studies -$ -$ 50,000$ -$ Total Capital Projects 241,765$ 231,765$ 281,765$ 231,765$ Clarington Public Library Capital Budget Forecast: 2021-2024 Branch Refurbishment Bowmanville South: As outlined in the Current/Operating Forecast, the outcome of the proposed South Bowmanville Community Complex has the potential to impact future funding requests. However, Library capital costs have been substantially captured by Community Services in their projected cost estimate for the facility as a whole. Courtice: The Municipality’s Courtice Main Street Secondary Plan has the potential to impact library capital requests at a future date. However, those plans fall outside the current forecast period. Technology While the Library continues to investigate ways implement cloud-based technologies, this solution does not eliminate the need for technology hardware. The Library’s existing technology infrastructure is unstable and the Library’s Technology Team has a four (4) year plan to phase in new technology that will support current and future operations. Library Studies Funding for an overarching Strategic Plan for Library and Museum services has been requested for 2020. A detailed review of the merged services is projected for 2023. Report Submitted by: Linda Kent, CEO/Library Director Sarah Vaisler, Deputy Director November 12, 2019 Page 13 Appendix A Category 2019 Yr-on-Yr Impact 2020 Request 2020 %2019 Yr-on-Yr Impact 2020 Request 2020 %2019 Yr-on-Yr Impact 2020 Request 2020 % Income Subtotal Municipal Tax Levy 3,138,585$ 62,772$ 3,201,357$ 2.00%308,080$ 6,162$ 314,242$ 2.00%3,446,665$ 68,934$ 3,515,599$ 2.00% Subtotal Non-Municipal Revenue 217,952$ 2,368$ 220,320$ 1.09%109,861$ (13,500)$ 96,361$ -12.29%327,813$ (11,132)$ 316,681$ -3.40% Total Income 3,356,537$ 65,139$ 3,421,676$ 417,941$ (7,338)$ 410,603$ 3,774,478$ 57,802$ 3,832,280$ Expenses Salaries/Wages 2,067,485$ 38,232$ 2,105,717$ 1.85%247,690$ (10,689)$ 237,001$ -4.32%2,315,175$ 27,544$ 2,342,719$ 1.19% Benefits 446,970$ -$ 446,970$ 0.00%85,000$ (6,373)$ 78,627$ -7.50%531,970$ (6,373)$ 525,597$ -1.20% Subtotal Salaries/Wages/Benefits 2,520,455$ 39,132$ 2,559,587$ 1.55%332,690$ (15,562)$ 317,128$ -4.68%2,853,145$ 15,171$ 2,868,316$ 0.53% Library Materials/Museum Exhibits 295,700$ 6,500$ 302,200$ 2.20%7,500$ -$ 7,500$ 0.00%303,200$ 6,500$ 309,700$ 2.14% Facility Services 167,188$ 22,474$ 189,662$ 13.44%47,969$ (180)$ 47,789$ -0.38%215,157$ 22,294$ 237,451$ 10.36% Products & Supplies 33,756$ (1,363)$ 32,393$ -4.04%8,005$ (581)$ 7,424$ -7.26%41,761$ (1,944)$ 39,817$ -4.66% Public Programs 23,060$ -$ 23,060$ 0.00%12,000$ (500)$ 11,500$ -4.17%35,060$ (500)$ 34,560$ -1.43% Purchased Services 84,680$ 15,501$ 100,181$ 18.30%9,880$ (4,000)$ 5,880$ -40.49%94,560$ 11,501$ 106,061$ 12.16% Computer Expenses 162,522$ (17,105)$ 145,417$ -10.52%100$ 2,337$ 2,437$ 2337.00%162,622$ (14,768)$ 147,854$ -9.08% Staff Development 32,976$ -$ 32,976$ 0.00%2,240$ 400$ 2,640$ 17.86%35,216$ 400$ 35,616$ 1.14% Transfer to Capital 36,200$ -$ 36,200$ 0.00%-$ 8,305$ 8,305$ 0.00%36,200$ 8,305$ 44,505$ 22.94% Subtotal Other Service Areas 836,082$ 26,007$ 862,089$ 3.11%87,694$ 5,781$ 93,475$ 6.59%923,776$ 31,788$ 955,564$ 3.44% Total Expenses 3,356,537$ 65,138$ 3,421,676$ 420,384$ (9,782)$ 410,603$ 3,776,921$ 46,958$ 3,832,280$ Total Expenses for Joint Budget 3,832,280$ Joint Municipal Tax Levy Request 3,515,599$ 2.00% JOINT LIBRARY MUSEUMMUSEUMLIBRARY Clarington Public Library Current Budget Request: 2020 Page 14 Appendix A Category 2019 Yr-on-Yr Impact 2020 Request 2020 %2019 Yr-on-Yr Impact 2020 Request 2020 %2019 Yr-on-Yr Impact 2020 Request 2020 % Income Subtotal Municipal Tax Levy 3,138,585$ 62,772$ 3,201,357$ 2.00%308,080$ 6,162$ 314,242$ 2.00%3,446,665$ 68,934$ 3,515,599$ 2.00% Subtotal Non-Municipal Revenue 217,952$ 2,368$ 220,320$ 1.09%109,861$ (13,500)$ 96,361$ -12.29%327,813$ (11,132)$ 316,681$ -3.40% Total Income 3,356,537$ 65,139$ 3,421,676$ 417,941$ (7,338)$ 410,603$ 3,774,478$ 57,802$ 3,832,280$ Expenses Salaries/Wages 2,067,485$ 38,232$ 2,105,717$ 1.85%247,690$ (10,689)$ 237,001$ -4.32%2,315,175$ 27,544$ 2,342,719$ 1.19% Benefits 446,970$ -$ 446,970$ 0.00%85,000$ (6,373)$ 78,627$ -7.50%531,970$ (6,373)$ 525,597$ -1.20% Subtotal Salaries/Wages/Benefits 2,520,455$ 39,132$ 2,559,587$ 1.55%332,690$ (15,562)$ 317,128$ -4.68%2,853,145$ 15,171$ 2,868,316$ 0.53% Library Materials/Museum Exhibits 295,700$ 6,500$ 302,200$ 2.20%7,500$ -$ 7,500$ 0.00%303,200$ 6,500$ 309,700$ 2.14% Facility Services 167,188$ 22,474$ 189,662$ 13.44%47,969$ (180)$ 47,789$ -0.38%215,157$ 22,294$ 237,451$ 10.36% Products & Supplies 33,756$ (1,363)$ 32,393$ -4.04%8,005$ (581)$ 7,424$ -7.26%41,761$ (1,944)$ 39,817$ -4.66% Public Programs 23,060$ -$ 23,060$ 0.00%12,000$ (500)$ 11,500$ -4.17%35,060$ (500)$ 34,560$ -1.43% Purchased Services 84,680$ 15,501$ 100,181$ 18.30%9,880$ (4,000)$ 5,880$ -40.49%94,560$ 11,501$ 106,061$ 12.16% Computer Expenses 162,522$ (17,105)$ 145,417$ -10.52%100$ 2,337$ 2,437$ 2337.00%162,622$ (14,768)$ 147,854$ -9.08% Staff Development 32,976$ -$ 32,976$ 0.00%2,240$ 400$ 2,640$ 17.86%35,216$ 400$ 35,616$ 1.14% Transfer to Capital 36,200$ -$ 36,200$ 0.00%-$ 8,305$ 8,305$ 0.00%36,200$ 8,305$ 44,505$ 22.94% Subtotal Other Service Areas 836,082$ 26,007$ 862,089$ 3.11%87,694$ 5,781$ 93,475$ 6.59%923,776$ 31,788$ 955,564$ 3.44% Total Expenses 3,356,537$ 65,138$ 3,421,676$ 420,384$ (9,782)$ 410,603$ 3,776,921$ 46,958$ 3,832,280$ Total Expenses for Joint Budget 3,832,280$ Joint Municipal Tax Levy Request 3,515,599$ 2.00% JOINT LIBRARY MUSEUMMUSEUMLIBRARY Clarington Public Library Current Budget Request: 2020 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Submit Original to: Municipality of Clarington Finance Department 40 Temperance Street Bowmanville, Ontario L1C 3A6 Finance@Clarington.Net Please Print or Type Submission Deadline: November 15, 2019 Please Complete All Areas Organization Name Community Care Durham - Clarington Telephone # 905-623-2261 Address 2440 Highway 2, Unit 1 City /Town Bowmanville Province Ontario Postal Code L1C 3K6 Contact Information Name Sally Barrie Director, Home Support Email Address sbarrie@communitycaredurham.on.ca Telephone # 905-668-6291 Officers for Current Year: Position Name Contact Information President Wendy Marks (phone #):289-240-0403 (email):wmarks@proresp.com Secretary Charlotte Empringham (phone #):705-426-4088 (email): chem@rogers.com Treasurer Dave Sansom (phone #):905-430-9618 (email): dave@sansomins.ca Is your Organization incorporated as non-profit? Yes No If yes, when? 24/02/1983 (dd/mm/yy) Is your Organization based within the Municipality of Clarington? Yes No Is your Organization based within the Region of Durham Yes No List the programs/services provided by your Organization Community Care Durham (CCD), is a multi-service registered charitable organization providing a broad range of services for adults who have needs related to aging, physical and/or mental health. These services include our Home Support, Respite, and COPE Mental Health services. We assist our clients with services that support their independence, health and quality of life. In doing so, we help them remain in their own homes - where they want to live. Some of our services are provided free of charge while others have a user fee to assist with the total cost of service delivery. Our services are administered through service locations across Durham Region. Page 39 The Home Support Program includes a broad range of services that play an important role in assisting clients to remain as independent as possible in their own homes and maintain involvement and connections with their communities. Home Support services include: Meals on Wheels: Nutritious hot and/or frozen meals are delivered at noon 5 days/week to clients in their homes. In response to client/caregiver requests, frozen meals can also be ordered online. There are presently 11 routes throughout the Municipality of Clarington where hot meals (entree, soup, salad and dessert) are delivered five days each week. Frozen meals (entree and soup/dessert as per client preference) are available on a weekly basis. A variety of meals are provided through the use of two different suppliers. Meal choices can accommodate a variety of nutritional requirements (diabetic, renal, minced, etc.). Frozen meals can be picked up at the office or delivered free of charge to the client's home. Transportation: Escorted transportation is provided for clients to access medical appointments, shopping, etc., with priority given to medical appointments and to our Adult Day Program. The transportation service is provided through the use of both volunteer and paid drivers. Volunteer drivers primarily use their own vehicles. Our staff drivers utilize a fully accessible van and two minivans that are equipped with a specialty seat system on the passenger side to facilitate entry and exit for individuals with mobility issues. Luncheon Out: These gatherings provide group outings for clients to enjoy a meal and socialize with other individuals from their community. There are presently locations in Bowmanville, Kendal, Orono, Newcastle and Courtice. When needed, we provide transportation to the event. Home Help and Home Maintenance: Brokered helpers provide assistance to clients with needs both inside and outside the home (light housekeeping, yard work, grass cutting, snow shovelling, etc.) Friendly Visiting: Clients who are isolated and would benefit from a visit are matched with a Friendly Visiting Volunteer. The volunteer offers companionship on a regular basis with a face to face visit or telephone visit at the mutually agreed upon time. Visits are up to two hours in length. Telephone Reassurance / Wellness Checks: Volunteers provide regular phone contact - for social reasons or for security reasons to check on a client's well-being. For security calls, the client's emergency contact is called if the client does not respond to the call. Foot Care Clinics: Foot Care Services are provided by registered foot care nurses in a community-based setting. The clinics provide regular foot care and recommend chiropodist and physician referrals where needed. Foot care clinics are located throughout the Municipality of Clarington as follows: Newcastle (offering a total of 4 clinics each month); Orono (offering 1 clinic each month); Bowmanville (offering weekly and monthly clinics); Courtice (offering 2 clinics each month) and Wilmot Creek (offering 3 clinics a month). COPE Mental Health Program: is a unique community-based mental health program that uses trained volunteers and staff with the goal of supporting adults with mental health concerns to live and participate in their community, while maintaining an optimum quality of life. The COPE Mental Health Program currently includes the following components: Support and coping skills groups for clients with mental health concerns living in the community, co-facilitated by trained volunteers and Program Managers. Recruitment, screening, comprehensive mandatory training, ongoing support and supervision of volunteers to provide programming for clients with mental health concerns living in the community and their families. Community development activities that include education to the community on mental health issues; Page 40 Referral and mental health/social service information to the community. Adult Day Program: offers a safe and comfortable setting for clients with needs related to aging and/or disability to enjoy a wide array of social and recreational programs. Qualified staff and volunteers provide recreational programming and assist with routine living activities. The program operates Monday to Friday from 8:00 a.m. to 4:00 p.m. and clients from all areas in Clarington may utilize the CCD accessible van for transportation to and from the program. Exercise & Falls Prevention: is a provincial initiative with the primary objectives of maintaining, expanding, and improving access to exercise and falls prevention classes for older adults requiring this service. Community Care Durham currently provides oversight for this initiative in 27 sites in Durham Region, with 4 sites hosting exercise and falls prevention classes in Clarington. Access to Primary Care (APC): enables high risk seniors’ access to their primary care appointments by utilizing the successful service delivery structure of the existing Home at Last program. APC Personal Support Workers accompany older adult clients (or those with special needs) to critical primary care appointments. APC workers stay with the client throughout their appointment to provide support and settle the client home safely following their appointment. This service ensures clients have access to primary care support in a delivery method that is cost-effective and client focused. Assisted Living Services for High Risk Seniors (ALS): This service is available to eligible clients residing within 5 km of the designated hub. CCD operates four hubs in Durham Region; one is located at Wilmot Creek in Newcastle. This service provides support to high risk seniors living at home and includes personal support, homemaking, security checks and reassurance services. Regularly scheduled visits are provided on a 24/7 basis by Personal Support Workers and the care provided is based on the needs of the client. Clients also have the option of requesting unscheduled visits by a Personal Support Worker for needs that cannot wait until the next scheduled visit. Like regularly scheduled visits, unscheduled visits are available on a 24/7 basis. Home at Last (HAL) Program: This is a collaboration between community hospitals, the CE-LHIN and Community Care Durham. At Lakeridge Health – Bowmanville we assist clients with their settlement home upon discharge from the hospital and provide short term personal support to assist with this transition (i.e., transportation home, safety check of the home environment, linkage to community resources, grocery shopping, meal preparation, etc.). It also ensures appropriate referral and linkage to Community Care Durham services. In-Home Respite: a regional caregiver relief service that offers a temporary break from the responsibility associated with caring for a loved one with needs related to aging and/or disability. Care is delivered by qualified Personal Support Workers who maintain a safe environment and are trained to provide personal care, assistance with routine living activities, social interaction, meal preparation, client centred homemaking and more. What is the total program registration or association membership in your Organization? 10,852 Page 41 Describe how the program/services provided by your Organization will benefit as a result of Municipal funding. In Clarington, Home Support services; Meals on Wheels (hot and frozen), Transportation, Luncheon Out, Friendly Visiting, Foot Care, Home Help and Home Maintenance, Telephone Reassurance, Information and Referral, provide needed supports to enhance the ability of adults with needs related to aging, physical and/or mental health so they are able to remain in their own homes and communities and to function as independently as possible. Annual operating and administration costs for these services increase each year, as does the cost of actively promoting our services so that the community is aware of the supports available. This includes producing written materials, providing presentations to groups, and maintaining contact with referral agencies, healthcare and community groups. All of which are costs not covered by Community Care Durham’s primary funder; the Central East Local Health Integration Network (CE-LHIN). We rely on approximately 1,700 volunteers (436 or 25% of whom are in Clarington) to assist in the delivery of Home Support Services across the Region. As a result, Volunteer Recruitment remains an ongoing need and challenge, requiring that we invest more time and dollars each year for advertising and recruitment efforts in order to attract new volunteers. Recruitment of new volunteers then requires appropriate screening, interviewing, orientation and ongoing training and support to ensure that our volunteers have the skills they need and are properly supported. In addition, we also need to adapt to varying expectations from new volunteers. This requires CCD to have a flexible and adaptable volunteer management program so that we can meet the varied needs of our new and existing volunteers and thus retain them. Annually we also need to continue to provide relevant, supportive workshops for our volunteers as well as acknowledging their efforts. Costs for our annual appreciation event and recognition of our volunteers have also increased. The Clarington area has, and continues to experience significant population growth, particularly seniors. In the 2016 Census, Statistics Canada reports an increase of 8.8 % in overall population for the Clarington area, as compared to the 2011 census data. What percentage of your registration or membership are Clarington residents? 22% Registration is broken down as follows: Page 42 Durham Region statistics for 2018 revealed that 195,636 residents in Durham Region are aged 55+ make up 29% of the population, and by 2031 that number will rise to 34%. Residents over 65 years of age and living alone make up 15% of our population in Durham. Even more daunting is the 10,000 people living with dementia and 1 in 5 people over 45 years of age are providing care to seniors with Long Term Care needs. These are our clients and the demand for our services continues to increase. Transportation service continues to be a necessary and important support to Clarington residents. Not only do we assist clients in getting to our programs, CCD ensures that they can access medical appointments and go shopping. The Transportation service provided 13,357 drives in 2018-2019. With recent policy changes at Durham Region Transit (DRT), people are becoming more reliant on our services. DRT no longer offers a door to door program for people with mobility issues. The passenger is expected to have a travel companion if they require assistance during the trip. As a result, clients are turning to CCD to provide assisted/supported transportation with door to door service. This includes ensuring that clients access the Adult Day Program in Clarington, utilizing both our minivan and accessible van, as well as assisting clients with medical trips, grocery trips, attending Luncheon Out events, attending COPE support groups and other trips for other necessities. The Meals on Wheels service continues to provide nutritious meals for clients as well as a check on their well-being. Our meal delivery is important to the 194 clients who rely on the service all year round, as well as clients who might use our service for a limited time when first discharged from hospital or when recovering from a fall or lengthy illness. The coordination and management for delivery of 15,042 meals places ongoing demands on staff time to both ensure timely and flexible service delivery and maintaining a large volunteer base to support the demand. Our hot meal delivery program is staged on site at the Garnet B. Rickard Complex and this continues to work well for volunteers and our hot meal provider. Although this is working well, it has required 2-3 additional staff hours each day to manage the staging area and ensure that the meals are received, sorted into routes and then distributed to the volunteers who now come to the office to pick up their meal route sheets and meals. This, coupled with meal and coordination costs, has increased our operating expenses for this service. Our frozen meal service continues to provide clients with additional choices and options to assist them during holidays when our hot meal service is not available. Frozen meal and delivery costs increase each year, with Clarington’s financial support we can keep client fees for meals to a minimum. The Luncheon Out service is also extremely popular. Approximately 40 Luncheon Out events happen each year in Clarington serving close to 293 clients. Since many clients also require transportation to the event, the coordination of this service is a large task. This past year we have seen an increase in provider costs, as well as for entertainment and transportation for our clients so that they are able to attend. With some Luncheon Out sites, our meal and hall rentals now exceed what we charge for the event. We make every effort to keep fee increases to a minimum for our clients, without funding CCD will have to re-evaluate our current program delivery. Foot care services also continue to be in high demand for the Clarington area, with more than 22 half-day clinics being offered in different locations in Clarington serving over 565 clients. Our foot care nurses provide an invaluable service for clients who need this assistance due to mobility and vision issues, illness or because they have diabetes and require special care and attention. Recruitment and ongoing training of nurses is also necessary and requires ongoing resources. The COPE Mental Health support program is accessible with satellite locations throughout Durham Region and referral criteria that is inclusive and is non-diagnostic. In 2018/19, COPE Clarington provided clients with 4,642 hours of direct service. Although more than half of referrals are generated by self-referrals or from family and friends, COPE is well established within Durham's health care services with one-third of referrals from health care service providers such as acute care hospitals, family physicians, and psychiatrists. Our current funding is not structured to allow CCD to expand COPE’s programs into smaller communities such as Orono, Courtice, and Kendal. Page 43 Volunteers in the COPE program receive a mandatory 12-week Fundamentals of Mental Health & Group Facilitation training program. Training focuses on the development of active listening skills, group dynamics, respecting boundaries, and the importance of client confidentiality; training is offered several times per year. Volunteerism enhances and enriches Clarington as a caring community. Educational opportunities such as COPE's Let’s Talk Series are also offered, as are community awareness events. Programs are determined by local need and organized by the local Program Manager with the support of volunteers. Not all of the training time and materials are covered by Ministry funding. MOHLTC guidelines prevent community mental health programs from charging fees for services for which the Ministry provides funding. A significant gap remains between MOHLTC funding for COPE and the actual cost of the program. With the existing gap plus increased operating costs that are not adequately supported by MOHLTC, additional funding sources have become increasingly important to sustain COPE program services. The Adult Day Program (ADP) in Clarington is housed at the Garnet B. Rickard complex along with CCD’s Home Support and COPE Mental Health programs and has been offered in the municipality of Clarington since 1998. Community Care offers an integrated program that is geared to our target population. In 2018-19 our four Adult Day Program sites provided 26,848 hours of care and 6,662 hours were provided at the Clarington ADP. A total of 16 individuals provided 1,437 volunteer hours. The Adult Day Program clients participate in social and recreational group activities while receiving assistance with daily living activities in a safe and comfortable home like setting. This program assists in maintaining the participants' maximum level of independence to prevent premature or inappropriate institutionalization and at the same time provides caregiver relief to the informal/family caregiver. The demand for Community Care Durham's Adult Day Program services will only increase as the population ages and as adult children, spouses, and other informal caregivers find it necessary to take on the responsibility of caring for a loved one full time. These caregivers will turn to Community Care Durham for the support of community-based services to keep their loved ones at home. Many of our caregivers also work outside the home, in addition to caring for young children. These informal/family caregivers are essential to the health care continuum and need to be guaranteed affordable respite options to continue in their caregiving role. There has also been a steady increase in the number of referrals for younger adults to attend the Day Program as other daytime social outlets in the community are limited for this population when they can no longer attend school. The most significant barrier to their attendance at CCD’s Adult Day Program is transportation, with Clarington’s financial assistance we can provide transportation subsidies for our vehicles. The Adult Day Programs are partially funded through the Central East Local Health Integration Network (CE-LHIN) and the remainder of the cost is partially recovered through user fees. The Clarington Municipal Grant assists us in offering a further subsidy when the service cost is a barrier to service as well as assisting with the cost of providing programming that is geared to all ages. The Ontario government is making significant changes to the way healthcare is being delivered in the province. Community Care Durham is a working member of the Durham Ontario Health Team (OHT), and is taking a proactive approach to meeting the needs of the population we serve. The Clarington Municipal Grant will assist us to continue with the coordination and provision of all CCD services provided for in Clarington despite funding gaps. What funding category does your Organization fall into? Recreation & Leisure Civic Social Boards of Council / Hall Boards Page 44 2020 Request (insert dollar figure) $ 50,000 If you are requesting an increase in the municipal grant for 2020, please indicate the reason for the increase. N/A Have you made a previous request for a Municipal grant to the Municipality of Clarington? Yes No If YES, please complete the following: Year Requested Amount Requested Amount Received 2018-2019 $50,000 $50,000 2017-2018 $40,500 $40,500 2016-2017 $48,000 $39,500 2015-2016 $29,532 $29,532 Has your Organization requested funding in the last 12 months from any other Municipal, Provincial or Federal Department or Agency? Yes No If YES, please complete the following: Agency Year Requested Received CE-LHIN 2019 $10,433,384 $10,433,384 Canada Summer Jobs 2019 $95,791 $95,791 Terms and conditions 1. In the event that the funds allocated are not used for the services, event or project as described in the application, or if there are misrepresentations in the application, the amount of the financial assistance will be payable forthwith to the Municipality. 2. The applicant will make or continue to make attempts to secure funding from other sources, external to the Municipality of Clarington. 3. The applicant will keep proper books of accounts of all receipts and expenditures, relating to the services, event or project described in the application. 4. The applicant will retain and make available for inspection by the Municipality or its auditors all records and books of accounts of the Organization upon request from the Municipality, (which may be made within two years of the grant award). Page 45 5. If the recipient is an arms-length agency, the Grant Recipient shall indemnify and hold harmless the Municipality of Clarington against any claims, costs, causes of action, fines or any other losses or other penalties the Municipality of Clarington suffers related to the giving and usage of the grant to the grant recipient. Declaration of Organizations' Executive: We certify that, to the best of our knowledge, the information provided herein is accurate and complete and is endorsed by the Organization, which we represent and accept conditions as noted in this application. Name Title Date Signature James Meloche Executive Director November 15, 2019 Sally Barrie Director, In-Home Support November 15, 2019 This Application must be signed by two (2) Members of the Executive. Budget Information: Please complete, in detail, the attached form. Also include a copy of the most recent statement of revenue and expenditures and statement of Assets/Liabilities (balance sheet), for the most recent fiscal year. Please return application form to: Finance Department Municipality of Clarington 40 Temperance Street Bowmanville, Ontario L1C 3A6 Telephone: (905) 623-3379 ext. 2601 Email: finance@clarington.net Page 46 Budget Information Revenue 2019 2020 Grants – Federal / Provincial 10,227,368 10,544,316 Municipal Grant 50,000 50,000 Memberships 1,975,416 2,094,575 Registrations 0 0 Fundraising 12,059 71,717 Other (Donations and other income) 800,172 332,107 Last Year Surplus/Deficit 172,081 525,150 Total Revenue 13,065,015 13,092,715 Expenditures 2019 2020 Salaries – Full Time 4,888,644 5,242,250 Salaries – Part Time 4,144,022 4,443,768 Facility Rental 499,948 495,923 Office Supplies 200,269 127,113 Telephone 108,715 100,658 Advertising 15,987 12,969 Maintenance 119,212 138,324 Utilities 74,727 62,258 Other (Program & other operating expenses) 2,488,341 2,369,888 Total Expenses 12,539,865 12,993,151 Surplus (Deficit) 2019 $525,150 2020 $99,564 Note: All applicants must complete this section in order to have application considered for funding. Please summarize your budget information using categories listed above. Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Presentations and Handouts 2020 Budget Presentation Steven Cooke Clarington Public Library, Clarington Museums & Archives Joint Budget: Library & Museum Library Museum Joint 2020 Percent Change 2020 Percent Change 2020 Percent Change Personnel Expenses $2,559,587 1.55%$317,128 -4.68%$2,868,316 0.53% Other Expenses $862,089 3.11%$93,475 6.59%$955,564 3.44% Total Expenses $3,421,676 1.94%$410,603 -2.33%$3,832,280 1.47% Non-Municipal Revenue $220,320 1.09%$96,361 -12.29%$316,681 -3.40% Municipal Request $3,201,357 2.00%$314,242 2.00%$3,515,599 2.00% Capital Request 2020 Total Collection Materials $141,765 Technology $100,000 Strategic Planning $50,000 Municipal Capital Request $291,765 Library Costs per Capita Clarington, $34.85 Ajax, $38.59 Milton, $42.43 Whitby, $44.55 Chatham-Kent , $45.37 Kitchener, $46.55 Oshawa, $59.02 Pickering, $62.87 Burlington, $64.81 $20.00 $25.00 $30.00 $35.00 $40.00 $45.00 $50.00 $55.00 $60.00 $65.00 STEM Programming Reading Buddies, Tech Assist Book Club in a Bag Courtice Literacy Ship Bowmanville Accessibility Reno ClaringTOWN Remembrance Day Programs Mixing Bowl Clarington’s Best Friends Archive Improvements Library & Museum Merger 2020 Municipal Budget Review Presentation Friday January 10th 2020 Angie Darlison Executive Director David Penney President / Treasurer MEMBERSHIP BY LOCATION Bowmanville Newcastle Other Within Durham Courtice Other Outside of Durham Orono Hampton Enniskillen Newtonville Kendal Haydon Tyrone Burketon Leskard Bowmanville 991 Newcastle 312 Other Within Durham 156 Courtice 108 Other Outside of Durham 63 Orono 61 Hampton 36 Enniskillen 11 Newtonville 10 Kendal 9 Haydon 3 Tyrone 2 Burketon 1 Leskard 1 Revenue 2020 Budget Grants –Provincial Federal & Other 42,700 45,000 Municipal Grant 312,936 Memberships 45,000 Registrations 205,000 Fundraising 220,000 Other (Specify) Hospitality Coordination Donations Wheels in Action Trans Facility & Partnership Rentals Bank Interest 90,000 32,000 9,000 27,000 2,500 Total Revenue $1,031,136.00 Expenditures 2020 Salaries –Full /Part Time 576,800 Registered & Drop-in Programs 29,000 Wheels in Action 14,000 Advertising 40,000 Maintenance/Facilities 53,000 Utilities 55,000 Admin/General 40,000 Insurance 11,000 Grants 45,000 Fundraising 85,000 Hospitality 50,000 Amortization of Assets 23,000 Total Expenses $1,021,800.00 Surplus (Deficit)Deficit 2018 ($10,011.04) Anticipated Surplus for 2019 $860.00 Surplus $9,336.00 Clarington Youth Centres BUDGET PRESENTATION TO CLARINGTON COUNCIL FRIDAY JANUARY 10TH 2020 2020 Budget Presentation Exciting Year in 2019 a a a By the Numbers January 1st 2019 –December 31st 2019 Loft Firehouse NYC Number of Visits 3607 3052 3095 Number of Registered Youth 753 190 223 Age Breakdown 12-15 years =93% 16-18 years = 6% 12-15 years = 27% 16-18 years = 73% 12-15 years = 98% 16-18 years = 2% Average Visits per Day 14 (13.8)12 (11.7)12 (11.9) 2020 Budget Request $331,226.00 $14,645.00 less than last years request REVENUE 2019 2020 Municipal Grant 276731 331226 Fundraising/Donations 25000 25000 United Way 10000 10000 Deferred from 2018 (pilots)69140 0 TOTAL 380871 366226 EXPENSES Salaries 304257 302173 Operational Costs 76614 64053 TOTAL 380871 366226 Budget Review Connection Confidence CharacterContribution Competence Positive Youth Development 5 C’s of Positive Youth Development icanaz.org/the-5cs-of-positive-youth-development Penderson, S. (2018) Clarington Youth Centres Worth the Investment? “The weekly summer trips gave my son something to look forward too as we had to work, thank you!!” –Clarington Parent I am thankful for all of the friends I have made here and this awesome place to hang out!” –Clarington Youth Positive Experiences + Positive Relationships + Positive Environments = Positive Youth Development YES! Exhibitions | 2019 In These Threads:Jane Eccles Loft Gallery Commission | 2019 Trans/mission: Barley-Corn-Maize:By Ron Benner Exhibitions | 2019 BOOP Museum:Sameer Farooq Exhibitions | 2019 Waiting Outside of My Hand:Z’otz* Collective Exhibitions | 2019 Art From the High Schools, 39th Annual Juried Show Exhibitions | 2020 Pete Smith: Stein’s Law Loft Gallery Commission | 2020 The Hissing Folly:By Cole Swanson VAC visitors Exhibitions | 2019 100 Small Artworks Show and Sale 732 Class participants in 2019 728 Class participants in 2018 317 Adults registered for classes in 2019,1.28%increase over 313 registered in 2018 192 Summer Camp in 2019, 2.53%decrease over 197 Kids registered in 2018 415 Kids registered for classes in 2019, 0%increase over 415 Kids registered in 2018 VAC Programs VAC Volunteers “This summer was the second year our son took part in the summer camp at the Visual Arts Centre, we highly recommend them to everyone. It’s the only camp our kids go to; they come home with great exciting stories about the things they created that day! We’ll be back next summer! Fantastic little spot supporting local talent, that extends even further into community engagement by offering programs to inspire and teach. “ -Visitor -Parent Community Care Durham Clarington Municipal Council January 10, 2020 Who We Are Community Care Durham (CCD) is a registered charitable organization and has been in Durham Region and in Clarington serving the community over 40 years. We support adults and their caregivers who have health and social needs related to aging, physical and/or mental health to live at home independently. Serving the Clarington Area: Courtice, Kendal, Newcastle, Orono, Wilmot Creek, and the Outlying Villages & Hamlets. Creating Social Impact Our roots are in the community arising out the needs of local citizens and communities across Durham. We address social issues that left unchecked, create disparities quality of life, including access to health services and health outcomes. Through volunteerism, we engage the community in addressing community issues and supporting local citizens achieve their goals to live independently. In 2018-2019, 1,717 volunteers and 350 staff provided service to some 10,852 individual clients across Durham. In Clarington, 446 volunteers and 24 staff, provided service to over 1,961 clients –many clients receiving multiple services. Our services are experiencing growing demand as the population ages. How We Deliver Services Food and Nutrition •Meals on Wheels Hot & Frozen •Luncheon Out Our Services We want to tell how truly thankful we have been for your services over the past few years. Your kindness and the kindness of all your volunteers will never be forgotten. It was the hugs, the smiles, the warmth and compassion that we will truly miss the most, as we feel like we're saying farewell to good friends. God Bless you all for all that you do to care for those who need a helping hand!!! Meals on Wheels Testimonial Transportation •Accessible Van Service •Assisted Transportation •Medical and Other Important Drives Our Services Caregiver Support and Education •COPE Mental Health Support Groups •Personal Support (Caregiver Relief) •Adult Day Program Our Services The community is lacking support for younger adults after age 21 who live with Down’s Syndrome, Developmental Delay or Cerebral Palsy). Wait lists for younger adults for other programs is often long. Our ADP has 5 clients under the age of 30 and we are also seeing a trend in younger seniors in their late 50’s and early to mid 60’s with different diagnosis or are social isolated. Our ADP integrates continuing life skills into the program and has the younger adults help with assigned tasks with staff (checking off attendee, help with programs etc.,) ADP: Responding to the Unique Needs of Clarington Health and Wellness •Exercise & Falls Prevention Classes •Foot Care Clinics •COPE Mental Health Support Groups Our Services Help at Home •Assisted Living & Supportive Housing •Friendly Visiting & Telephone Reassurance •Home At Last (HAL) Hospital Discharge Settlement •Home Help & Home Maintenance •Personal Support & Caregiver Relief Our Services Volunteers are essential to the heart and soul of Community Care Durham (CCD). Without their generosity and commitment, CCD would not be able to provide our clients with the broad range of services and supports that enable them to live at home. Volunteer Appreciation Your support will assist with the following: •Meet the growing demand for our services in Clarington. •Enriches lives for independence at home where people want to be. •Recruit, train and retain volunteers, which is key to the delivery of many of our services. •Apply innovation (e.g., technology, new services) in meeting the diverse needs of citizens. Why Your Support Is Important Other Questions Why has CCD not requested an increase in funding? •Like all organizations in the public sector, we are constantly seeking ways to be more efficient and be strong stewards of public resources. We are able to meet service needs with the resources requested. Other Questions Why shouldn’t the Province and Ministry of Health fund all of CCD activities? •The Ministry of Health is our primary funder (80%), providing resources for health care services such as PSWs. •However, like all community support organizations, we rely on fundraising and client services (20%) to meet community needs, including the recruitment, training and deployment of volunteers. •Fundraising helps offset increases to client fees. Thank You For Your Support Clarington Office: 905-623-2261 James Meloche, Executive Director jmeloche@communitycaredurham.on.ca