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HomeMy WebLinkAboutCSD-08-05 Cl~!ilJgron REPORT COMMUNITY SERVICES DEPARTMENT Meeting: General Purpose and Administration Committee Date: May 24, 2005 Resolution #: Report #: CSD-08-05 File #: By-law #: Subject: Patrons' Code of Conduct Recommendations: It is respectfully recommended that the General Purpose and Administration Committee recommend to Council the following: 1. THAT Report CSD-08-05 be received; 2. THAT the Patrons' Code of Conduct be approved by Council. Submitted by. .h..-- Joseph P. Caru 1" Director of Co Reviewed bn~n....L Q ~. Franklin Wu Chief Administrative Officer JPC/BRT/GA/ta CORPORATION OF THE MUNICIPALITY OF CLARINGTON 40 TEMPERANCE STREET, BOWMANVILLE, ONTARIO L 1c 3A6 T (905)623-3379 F (905)623-5506 REPORT NO.: CSD-08-05 PAGE 2 1.0 BACKGROUND 1.1 As the Municipality continues to enjoy growth population, the number of recreational facilities and programs offered by the Community Services Department and respective community sports groups also continues to expand in both number and variety of facilities and programs offered. 1.2 The Community Services Department has recognized a number of trends and concerns related to social and behavioural issues of patrons. Staff requires the necessary resources to address these issues with the participants and general public accessing the facilities. 1.3 To be customer service friendly, staff are recommending a simple Patrons' Code of Conduct (attachment #1) be developed that would be posted in each of the facilities to remind participants, visitors and the general public of socially acceptable behaviour within the municipality's facilities while participating and/or viewing programs or events. 2.0 COMMENTS 2.1 The Community Services Department staff has reviewed the Parks By-Law 91-20 and, while it serves a very specific purpose, the by-law does not address community expectations for social and behavioural issues. The by-law is not presented in a simplified easy-to-understand format that may be easily posted or reviewed onsite at the municipality's facilities. 2.2 During the development process, staff contacted a number of municipalities within the GTA and discovered those municipalities have also introduced comparable Codes of Conduct for their patrons under similar reasons, specifically, to address emerging social and behavioural issues by posting concise information within the facilities to guide the participants and general public in terms of socially acceptable behaviour in our community. 2.3 As community trends emerge, staff will continue to monitor the effectiveness of the Patrons' Code of Conduct and will continue to update accordingly. 2.4 Staff acknowledges with more significant issues and concerns, the Parks By-Law 91-20 maintains a specific application for the purposes of regulating, protecting and governing the municipality's parks and facilities to be enforced by tne municipality's by-law enforcement staff or police. The proposed Patrons' Code of Conduct is intended to enhance all applicable by-laws and to provide a more enjoyable experience while attending community facilities or participating in programs. Attachment #1: Patrons' Code of Conduct Attachment #1 to Report CSD-08-05 Municipality of Clarington Clarington Community Services Department Patrons' Code of Conduct Mission Statement To Provide the Ultimate Opportunity in the Provision and Development of Recreational Programs, Facilities and Professional Expertise to our Residents. The Municipality of Clarington Community Services Department is proud of the facilities, programs and services we provide to our residents and patrons. In order to ensure a safe, pleasant and memorable experience for all during your visit, we ask that you comply with the Patrons' Code of Conduct listed below. The Patrons' Code of Conduct is anchored on the premise of respect: . Respect for other patrons . Respect for staff . Respect for our facility Please refrain from the following activities: . Smoking, except as permitted in designated areas . Behaving in a manner which may interfere with the enjoyment of the facilities or programs by other patrons or cause damage to the facility (i.e. running, horseplay, fighting, spitting, swearing, abusive or threatening language, intimidating behaviour, littering) . Blocking corridors, hallways or exits. Please deposit all equipmenJ., sports bags, sticks etc. along the walls so as not to impede traffic flow or create a safety hazard. . Wearing clothing or apparel that intentionally hides the identity of an individual, except for religious purposes. . Using in-line skates, skateboards, scooters, etc. · Distributing and posting flyers or other literature, or solicitating of products and services, without the expressed permission of the Community Services Department · Using photographic capable equipment, such as, cellular phones, personal digital assistants and cameras in the change rooms and washrooms · Bringing any animal into the facility, without the permission of the Community Services Department (excluding special aid animals) · Taking photographs or videos, without the expressed permission of the Community Service Department Children aged 9 and under, not participating in a scheduled activity or program, must remain under the direct supervision of an adult or responsible guardian of at least 14 years of age. Direct supervision is defined as the child or children being in sight of the parent or guardian at all times. Failure to respect the Patrons' Code of Conduct may result in your removal from our Facilities and Programs.