HomeMy WebLinkAboutCLD-004-08
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REPORT
CLERK'S DEPARTMENT
Meeting:
General Purpose and Administration Committee
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February 4, 2008
Date:
Report #: CLD-004-08
File#:
By-law #:
Subject:
2008 Animal Licence Sales Campaign
RECOMMENDATIONS:
It is respectfully recommended that the General Purpose and Administration Committee
recommend to Council the following:
1. THAT Report CLD-004-08 be received for information.
Submitted by:
Reviewed by: 0 ~---'~
Franklin Wu,
Chief Administrative Officer
PLB*AG
CORPORATION OF THE MUNICIPALITY OF CLARINGTON
40 TEMPERANCE STREET, BOWMANVILLE, ONTARIO L 1C 3A6 T 905-623-3379 F 905-623-6506
REPORT NO.: CLD.004-08
PAGE 2
BACKGROUND AND COMMENT
Since 1998 the Municipality of Clarington has contracted with Animal Licensing Services Inc.
for the door-to-door selling of animal licences, with the exception of 2005 wherein municipal
staff sold the licences door-to-door. Licences were sold during the period of March through to
the end of September.
In 2006 Animal Licensing Services Inc. was the successful bidder for the door-to-door sales
contract. Our sales agreement with Animal Licensing Services Inc. was a one-year contract
and offered the Municipality the opportunity to extend the contract for an additional period for
up to two years. In 2007 the Municipality took advantage of the agreement extension clause
and Animal Licensing Services Inc. conducted our door-to-door licensing campaign.
Our 2007, sales campaign was successful. In total, 1593 licenses were sold on behalf of the
Municipality through the door-to-door sales agents. As exceptional customer service is
fundamental to our municipal values, prior to Animal Licensing Services Inc. initiating their
sales in 2007, each of their sales agents were required to attend a customer service training
workshop. Staff are pleased to report that we received only two complaints from residents
respecting the door-to-door services in 2007. Both of these matters were resolved.
2008 Door-to-Door Sales
Based on the successes realized in 2007, we have exercised our option to extend the contract
for 2008. Again. each Animal Licensing Services Inc. sales agent will attend a 2008 customer
service workshop to reinforce Clarington's commitment to excellent customer service.
Every sales agent will be required to wear and prominently display municipally issued photo
identification. Additionally, the names and photos of the sales agents have been posted on our
Website.
Notices shall appear in the local newspapers advising our residents of the sales campaign.
Sales begin as of March 1, 2008.
CORPORATION OF THE MUNICIPALITY OF ClARINGTON
40 TEMPERANCE STREET, BOWMANVlllE, ONTARIO l 1C 3A6 T 905-623-3379 F 905-623-6506
REPORT NO.: CLD-004-08
PAGE 3
2008 Sales Outlets
In addition to the door-to-door sales, animal licences are sold at the following locations:
Bowmanville Veterinary Clinic
2826 King Street East, Bowmanville
Clarington Animal Shelter
33 Lake Road, Bowmanville
Driver & Vehicle License Bureau
157 King Street, Bowmanville
East Oshawa Animal Hospital
1 Townline Road North, Courtice
Municipal Administrative Centre
(Town Hall)
40 Temperance Street, Bowmanville
Orono Veterinary Clinic
30 Cobbledick Street, Orono
Clarington Animal Hospital
2727 Courtice Road, Courtice
Courtice Pet Clinic
1500 Highway 2, Courtice
Durham Veterinary Clinic
110 King Street East, Bowmanville
Michelle's Grooming
20 King Avenue East, Newcastle
Newcastle Veterinary Clinic
108 King Avenue West, Newcastle
INTERESTED PARTIES:
Animal Licensing Services Inc.
Animal Advisory Committee
CORPORATION OF THE MUNICIPALITY OF CLARINGTON
40 TEMPERANCE STREET, BOW MANVILLE, ONTARIO L 1 C 3A6 T 905-623-3379 F 905-623-6506